Unable start first account set up ZD 7.1

[cursore]

Hi all,

I've installed ZD 7.1 on my Windows 7 32bit
I'am unable view first account set up window after launched ZD.

I attached the window that appears instead.

Any ideas?

[cursore]

I installed the program on another computer with windows 7 32bit. Same problem!
I finally installed the program on another computer with windows xp. It works!
Finally I see the window to set the accounts!
Because it works only with Windows XP?
Thankyou.

[phoenix]

Originally Posted by cursore

Because it works only with Windows XP?

No, it works with all version of Windows - have it installed 9and working) on multiple Windows 32 & 64bit machines. There's a thread in the forums about the problem (the Prism dialogue opening) you originally posted, search the Desktop forums for it.

[cursore]

Thankyou Phonix!!
I've read the threads!

I found a problem (Access Denied) in: HKEY_CURRENT_USER\Software\Zimbra

I rebuilt the regedit key tree and now Work!!

[phoenix]

Originally Posted by cursore

Thankyou Phonix!!
I've read the threads!

I found a problem (Access Denied) in: HKEY_CURRENT_USER\Software\Zimbra

I rebuilt the regedit key tree and now Work!!

Just for anyone that reads this in the future can you outline the steps you took to fix this (or a link to the original post)? Glad you've fixed it.

[cursore]

Hi Phonix,

I found only a reference to a bug in this key: HKEY_CURRENT_USER\Software\Zimbra only in the case of Zimbra Desktop version upgrade.
Mozilla Labs Prism?
https://bugzilla.zimbra.com/show_bug.cgi?id=57566

In my case I manually changed the permissions of the registry key. I then restored from setup to creating the sub-key.
This problem occurs in many computers with Windows 7 32bit (italian version).
Is a bug in the setup of Zimbra Desktop msi?