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Thread: Autocomplete Failed

  1. #1
    cjesus is offline Junior Member
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    Unhappy Autocomplete Failed

    I Recently upgraded to Zimbra Desktop 7.1.1 (build 10917) and now my address autocomplete is not working. It is working only for couple of single strings. Any clue?

  2. #2
    wohenben is offline Active Member
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    Default Auto-complete

    Same problem here, though I have 7.1.2 (10978)
    I've tried re-indexing but that didn't help. No errors in the logs, though the usual thousands of Warnings about references to undefined properties.

    Apart from a complete clearout and reinstall, anyone have any ideas?

  3. #3
    dywang is offline Zimbra Employee
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    Can you provide an example ? What's the word you typed for auto complete ? Thanks.

  4. #4
    cjesus is offline Junior Member
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    As an example, there is an email in my address book "dnr@..."
    When I type "d" all emails starts with "d" will display.
    If I type "dn" nothing will list and error message "autocomplete failed" will displays.
    Any clue?

  5. #5
    dywang is offline Zimbra Employee
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    Interesting, this works for me on the newest version. Can you grab the log and see if there is any exception ? It's zdesktop.log under <install>/log

  6. #6
    cjesus is offline Junior Member
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    I cant see any such log "zdesktop.log"
    That log file is refered in "zdctl.vbs" which is in <install>/zimbradesktop/data

  7. #7
    dywang is offline Zimbra Employee
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  8. #8
    cjesus is offline Junior Member
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    log is there with sooooo many exceptions...
    to which one I should navigate?

  9. #9
    dywang is offline Zimbra Employee
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    You can reproduce this one in ZD, and look for the newly appended log. There is also timestamp there, should be easy to locate. Thanks.

  10. #10
    Pondboss is offline Junior Member
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    I'm also having this problem. Here is the log file output. It seems to repeat for each key stroke. Just to note, using latest version of zimbra desktop. Autocomplete originally did work, it seems to have stopped over the past weeks.


    2011-11-10 12:11:25,559 DEBUG [btpool0-533] [mid=2;] offline - unable to access GAL mailbox for noname@noname.com
    2011-11-10 12:11:25,588 INFO [btpool0-533] [mid=2;] SoapEngine - handler exception
    com.zimbra.common.service.ServiceException: system failure: Caught IOException opening index
    ExceptionId:btpool0-533:1320945085588:91c1c914846f151e
    Code:service.FAILURE
    at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:248)
    at com.zimbra.cs.index.LuceneIndex.expandWildcardToke n(LuceneIndex.java:459)
    at com.zimbra.cs.index.MailboxIndex.expandWildcardTok en(MailboxIndex.java:458)
    at com.zimbra.cs.index.query.TextQuery.<init>(TextQue ry.java:113)
    at com.zimbra.cs.index.query.TextQuery.<init>(TextQue ry.java:67)
    at com.zimbra.cs.index.query.parser.QueryParser.creat eContactQuery(QueryParser.java:660)
    at com.zimbra.cs.index.query.parser.QueryParser.creat eQuery(QueryParser.java:606)
    at com.zimbra.cs.index.query.parser.QueryParser.toTer m(QueryParser.java:353)
    at com.zimbra.cs.index.query.parser.QueryParser.toTex tClause(QueryParser.java:325)
    at com.zimbra.cs.index.query.parser.QueryParser.toCla use(QueryParser.java:288)
    at com.zimbra.cs.index.query.parser.QueryParser.toQue ry(QueryParser.java:265)
    at com.zimbra.cs.index.query.parser.QueryParser.parse (QueryParser.java:235)
    at com.zimbra.cs.index.ZimbraQuery.<init>(ZimbraQuery .java:439)
    at com.zimbra.cs.index.MailboxIndex.search(MailboxInd ex.java:143)
    at com.zimbra.cs.mailbox.IndexHelper.search(IndexHelp er.java:125)
    at com.zimbra.cs.mailbox.Mailbox.search(Mailbox.java: 3719)
    at com.zimbra.cs.mailbox.Mailbox.search(Mailbox.java: 3688)
    at com.zimbra.cs.mailbox.Mailbox.search(Mailbox.java: 3673)
    at com.zimbra.cs.mailbox.ContactAutoComplete.queryFol ders(ContactAutoComplete.java:578)
    at com.zimbra.cs.mailbox.ContactAutoComplete.query(Co ntactAutoComplete.java:340)
    at com.zimbra.cs.service.mail.AutoComplete.query(Auto Complete.java:87)
    at com.zimbra.cs.service.mail.AutoComplete.query(Auto Complete.java:73)
    at com.zimbra.cs.service.offline.OfflineAutoComplete. handle(OfflineAutoComplete.java:57)
    at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:412)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:287)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:158)
    at com.zimbra.soap.SoapServlet.doWork(SoapServlet.jav a:294)
    at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:215)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:725)
    at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:208)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:814)
    at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:511)
    at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:390)
    at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:218)
    at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:182)
    at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:765)
    at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:422)
    at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:230)
    at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152)
    at org.mortbay.jetty.handler.rewrite.RewriteHandler.h andle(RewriteHandler.java:230)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152)
    at org.mortbay.jetty.Server.handle(Server.java:326)
    at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:543)
    at org.mortbay.jetty.HttpConnection$RequestHandler.co ntent(HttpConnection.java:946)
    at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:756)
    at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:212)
    at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:405)
    at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:410)
    at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:451)
    Caused by: java.io.FileNotFoundException: C:\Users\Laszlo\AppData\Local\Zimbra\Zimbra Desktop\index\0\2\index\0\_9q.prx (The system cannot find the file specified)
    at java.io.RandomAccessFile.open(Native Method)
    at java.io.RandomAccessFile.<init>(RandomAccessFile.j ava:212)
    at org.apache.lucene.store.SimpleFSDirectory$SimpleFS IndexInput$Descriptor.<init>(SimpleFSDirectory.jav a:76)
    at org.apache.lucene.store.SimpleFSDirectory$SimpleFS IndexInput.<init>(SimpleFSDirectory.java:97)
    at org.apache.lucene.store.SimpleFSDirectory.openInpu t(SimpleFSDirectory.java:63)
    at com.zimbra.cs.index.LuceneDirectory.openInput(Luce neDirectory.java:140)
    at org.apache.lucene.index.SegmentReader$CoreReaders. <init>(SegmentReader.java:136)
    at org.apache.lucene.index.SegmentReader.get(SegmentR eader.java:605)
    at org.apache.lucene.index.SegmentReader.get(SegmentR eader.java:583)
    at org.apache.lucene.index.DirectoryReader.<init>(Dir ectoryReader.java:109)
    at org.apache.lucene.index.ReadOnlyDirectoryReader.<i nit>(ReadOnlyDirectoryReader.java:27)
    at org.apache.lucene.index.DirectoryReader$1.doBody(D irectoryReader.java:79)
    at org.apache.lucene.index.SegmentInfos$FindSegmentsF ile.run(SegmentInfos.java:677)
    at org.apache.lucene.index.DirectoryReader.open(Direc toryReader.java:73)
    at org.apache.lucene.index.IndexReader.open(IndexRead er.java:316)
    at org.apache.lucene.index.IndexReader.open(IndexRead er.java:262)
    at com.zimbra.cs.index.LuceneIndex.openIndexReader(Lu ceneIndex.java:696)
    at com.zimbra.cs.index.LuceneIndex.getIndexReaderRef( LuceneIndex.java:785)
    at com.zimbra.cs.index.LuceneIndex.getIndexSearcherRe f(LuceneIndex.java:527)
    at com.zimbra.cs.index.LuceneIndex.expandWildcardToke n(LuceneIndex.java:423)
    ... 48 more
    Last edited by Pondboss; 11-10-2011 at 11:17 PM.

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