service.FAILURE: system failure: Authentication error

[shzhning]

Hello I got this error when I tried to set up my yahoo account on my office PC. I had no problem setting it up on my home PC. Is it because Zimbra desktop is limited to one instance of installation for the same yahoo account? Or is it because the company firewall?

Thank you.

[shzhning]

Since no one replied, I'm posting the detailed error code here. I'm hoping someone could kindly help.
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service.FAILURE: system failure: Authentication error
Display error details
com.zimbra.common.soap.SoapFaultException: system failure: Authentication error ExceptionId:com.zimbra.common.service.ServiceExcep tion: system failure: Authentication error ExceptionId:btpool0-4:1310474640092:c77476a5daf231b8 Code:service.FAILURE at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:248) at com.zimbra.cs.offline.YMailImapSync.newXYMEAuthent icator(YMailImapSync.java:58) at com.zimbra.cs.offline.YMailImapSync.connect(YMailI mapSync.java:41) at com.zimbra.cs.datasource.imap.ImapSync.test(ImapSy nc.java:74) at com.zimbra.cs.offline.OfflineImport.test(OfflineIm port.java:89) at com.zimbra.cs.offline.YMailImport.test(YMailImport .java:46) at com.zimbra.cs.datasource.DataSourceManager.test(Da taSourceManager.java:208) at com.zimbra.cs.account.offline.OfflineProvisioning. testDataSource(OfflineProvisioning.java:616) at com.zimbra.cs.account.offline.OfflineProvisioning. createDataSourceAccount(OfflineProvisioning.java:7 06) at com.zimbra.cs.account.offline.OfflineProvisioning. createAccount(OfflineProvisioning.java:511) at com.zimbra.cs.service.admin.CreateAccount.handle(C reateAccount.java:64) at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:412) at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:287) at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:158) at com.zimbra.soap.SoapServlet.doWork(SoapServlet.jav a:294) at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:215) at javax.servlet.http.HttpServlet.service(HttpServlet .java:725) at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:208) at javax.servlet.http.HttpServlet.service(HttpServlet .java:814) at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:511) at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:390) at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:218) at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:182) at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:765) at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:422) at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:230) at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114) at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152) at org.mortbay.jetty.handler.rewrite.RewriteHandler.h andle(RewriteHandler.java:230) at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152) at org.mortbay.jetty.Server.handle(Server.java:326) at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:543) at org.mortbay.jetty.HttpConnection$RequestHandler.co ntent(HttpConnection.java:946) at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:756) at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:218) at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:405) at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:410) at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:451) Caused by: java.io.IOException: Stream closed at java.io.BufferedInputStream.getBufIfOpen(Unknown Source) at java.io.BufferedInputStream.read(Unknown Source) at org.apache.commons.httpclient.ContentLengthInputSt ream.read(ContentLengthInputStream.java:170) at java.io.FilterInputStream.read(Unknown Source) at org.apache.commons.httpclient.AutoCloseInputStream .read(AutoCloseInputStream.java:108) at sun.nio.cs.StreamDecoder.readBytes(Unknown Source) at sun.nio.cs.StreamDecoder.implRead(Unknown Source) at sun.nio.cs.StreamDecoder.read(Unknown Source) at java.io.InputStreamReader.read(Unknown Source) at java.io.BufferedReader.fill(Unknown Source) at java.io.BufferedReader.readLine(Unknown Source) at java.io.BufferedReader.readLine(Unknown Source) at com.zimbra.cs.util.yauth.RawAuth$Response.(RawAuth .java:175) at com.zimbra.cs.util.yauth.RawAuth.doGet(RawAuth.jav a:141) at com.zimbra.cs.util.yauth.RawAuth.getToken(RawAuth. java:82) at com.zimbra.cs.util.yauth.TokenStore.newToken(Token Store.java:23) at com.zimbra.cs.util.yauth.MetadataTokenStore.newTok en(MetadataTokenStore.java:62) at com.zimbra.cs.util.yauth.RawAuthManager.authentica te(RawAuthManager.java:41) at com.zimbra.cs.util.yauth.RawAuthManager$1.authenti cate(RawAuthManager.java:74) at com.zimbra.cs.offline.YMailImapSync.newXYMEAuthent icator(YMailImapSync.java:56) ... 36 more Code:service.FAILURE at com.zimbra.common.soap.Soap12Protocol.soapFault(So ap12Protocol.java:88) at com.zimbra.common.soap.SoapTransport.extractBodyEl ement(SoapTransport.java:344) at com.zimbra.common.soap.SoapTransport.parseSoapResp onse(SoapTransport.java:303) at com.zimbra.common.soap.SoapHttpTransport.invoke(So apHttpTransport.java:260) at com.zimbra.common.soap.SoapHttpTransport.invoke(So apHttpTransport.java:164) at com.zimbra.common.soap.SoapTransport.invoke(SoapTr ansport.java:397) at com.zimbra.common.soap.SoapTransport.invoke(SoapTr ansport.java:360) at com.zimbra.cs.account.soap.SoapProvisioning.invoke (SoapProvisioning.java:321) at com.zimbra.cs.account.soap.SoapProvisioning.create Account(SoapProvisioning.java:464) at com.zimbra.cs.offline.jsp.JspProvStub.createOfflin eDataSource(JspProvStub.java:126) at com.zimbra.cs.offline.jsp.XmailBean.doRequest(Xmai lBean.java:267) at com.zimbra.cs.offline.jsp.YmailBean.doRequest(Ymai lBean.java:44) at com.zimbra.cs.offline.jsp.FormBean.doRequest(FormB ean.java:150) at sun.reflect.NativeMethodAccessorImpl.invoke0(Nativ e Method) at sun.reflect.NativeMethodAccessorImpl.invoke(Unknow n Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(Un known Source) at java.lang.reflect.Method.invoke(Unknown Source) at com.sun.el.parser.AstFunction.getValue(AstFunction .java:127) at com.sun.el.ValueExpressionImpl.getValue(ValueExpre ssionImpl.java:206) at org.apache.jasper.runtime.PageContextImpl.evaluate Expression(PageContextImpl.java:1001) at org.apache.jsp.desktop.accsetup_jsp._jspx_meth_c_w hen_5(Unknown Source) at org.apache.jsp.desktop.accsetup_jsp._jspx_meth_c_c hoose_0(Unknown Source) at org.apache.jsp.desktop.accsetup_jsp._jspService(Un known Source) at org.apache.jasper.runtime.HttpJspBase.service(Http JspBase.java:109) at javax.servlet.http.HttpServlet.service(HttpServlet .java:814) at org.apache.jasper.servlet.JspServletWrapper.servic e(JspServletWrapper.java:389) at org.apache.jasper.servlet.JspServlet.serviceJspFil e(JspServlet.java:486) at org.apache.jasper.servlet.JspServlet.service(JspSe rvlet.java:380) at javax.servlet.http.HttpServlet.service(HttpServlet .java:814) at com.zimbra.webClient.servlet.JspServlet.service(Js pServlet.java:64) at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:511) at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1166) at com.zimbra.cs.servlet.SetHeaderFilter.doFilter(Set HeaderFilter.java:79) at com.zimbra.webClient.filters.SetHeaderFilter.doFil ter(SetHeaderFilter.java:239) at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1157) at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:388) at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:218) at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:182) at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:765) at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:422) at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:230) at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114) at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152) at org.mortbay.jetty.handler.rewrite.RewriteHandler.h andle(RewriteHandler.java:230) at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152) at org.mortbay.jetty.Server.handle(Server.java:326) at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:543) at org.mortbay.jetty.HttpConnection$RequestHandler.co ntent(HttpConnection.java:946) at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:756) at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:218) at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:405) at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:410) at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:451)

[phoenix]

Originally Posted by shzhning

Since no one replied, I'm posting the detailed error code here. I'm hoping someone could kindly help.
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service.FAILURE: system failure: Authentication error

That would appear to be the error and it is (as you mentioned earlier) probably caused by your firewall or perhaps a proxy(?) in use at your company. As you've already connected to the account via your home PC there's no reason why you shouldn't be able to connect from your work PC.

[shzhning]

Thanks for the reply. My next question is: I can log in my yahoo account directly through mail.yahoo.com on my office PC. So Zimbra is using a different port setting than the real yahoo account?

Thank you.