Zimbra

rosol · #1 (**permalink**) 05-03-2011, 03:20 AM

Hello guys.

I have issue with second account in zdesktop 7.0.1 with linux (the same issue i've had with beta 7). Both accounts are in zimbra OSE. Firts one (bigger) works fine.
With the second one is an issue. Of course, i can connect by web to the second account but i'd prefer zdesktop.
I've created a separate zdesktop account on windows and i have the same issue.

The issue is below:

Product name: Zimbra Desktop
Product version: 7.0.1
Build ID: 10791
Release type: GA
OS Platform: Linux i386 2.6.35-22-generic
Time of event: 2011-05-03 12:00:07
Error type: no exception
Item ID: 0
Error summary: Attachment downloading is disabled. Please contact your administrator

2011-05-03 12:00:07,830 INFO [sync-mbox-rafal.roslaniec@isteam.pl] [] mailop - Adding Message: id=1073741840, Message-ID=<0ad578b8-174f-453f-9972-d7c5645b8181@TataPsychopata>, parentId=-1, folderId=252, folderName=Error Reports.
2011-05-03 12:00:07,831 INFO [sync-mbox-rafal.roslaniec@isteam.pl] [] mailop - type 1 id 252 updating unread 9 delta 1
2011-05-03 12:00:07,854 ERROR [sync-mbox-rafal.roslaniec@isteam.pl] [] offline - sync failure: rafal.roslaniec@isteam.pl
com.zimbra.cs.offline.ab.SyncException: Attachment downloading is disabled. Please contact your administrator
ExceptionId:sync-mbox-rafal.roslaniec@isteam.pl:1304416807851:7b33361a2e 30d522
Code:service.FAILURE
at com.zimbra.cs.mailbox.InitialSync.handleAttachment DownloadBlocking(InitialSync.java:1060)
at com.zimbra.cs.mailbox.InitialSync.syncMessagesAsTg z(InitialSync.java:962)
at com.zimbra.cs.mailbox.InitialSync.syncMessages(Ini tialSync.java:939)
at com.zimbra.cs.mailbox.InitialSync.syncMessagelikeI tems(InitialSync.java:407)
at com.zimbra.cs.mailbox.InitialSync.syncMessagelikeI tems(InitialSync.java:355)
at com.zimbra.cs.mailbox.InitialSync.initialFolderSyn c(InitialSync.java:255)
at com.zimbra.cs.mailbox.InitialSync.prioritySync(Ini tialSync.java:362)
at com.zimbra.cs.mailbox.InitialSync.initialFolderSyn c(InitialSync.java:296)
at com.zimbra.cs.mailbox.InitialSync.initialFolderSyn c(InitialSync.java:301)
at com.zimbra.cs.mailbox.InitialSync.resume(InitialSy nc.java:202)
at com.zimbra.cs.mailbox.InitialSync.resume(InitialSy nc.java:186)
at com.zimbra.cs.mailbox.MailboxSync.sync(MailboxSync .java:190)
at com.zimbra.cs.mailbox.ZcsMailbox.sync(ZcsMailbox.j ava:121)
at com.zimbra.cs.mailbox.ZcsMailbox.syncOnTimer(ZcsMa ilbox.java:102)
at com.zimbra.cs.mailbox.SyncMailbox$1.run(SyncMailbo x.java:278)
at java.util.TimerThread.mainLoop(Unknown Source)
at java.util.TimerThread.run(Unknown Source)
2011-05-03 12:01:12,414 INFO [sync-mbox-rafal.roslaniec@isteam.pl] [] offline - >>>>>>>> name=rafal.roslaniec@isteam.pl;version=7.0.1;build =10791;release=GA;os=Linux i386 2.6.35-22-generic;server=6.0.12
2011-05-03 12:01:12,484 DEBUG [sync-mbox-rafal.roslaniec@isteam.pl] [] offline - resuming initial sync
2011-05-03 12:01:12,484 INFO [sync-mbox-rafal.roslaniec@isteam.pl] [] mailop - adding folder ROOT: id=11, parentId=11.
2011-05-03 12:01:12,488 DEBUG [sync-mbox-rafal.roslaniec@isteam.pl] [] offline - initial: folder already exists (id=11 type=folder): ROOT
2011-05-03 12:01:12,501 DEBUG [sync-mbox-rafal.roslaniec@isteam.pl] [] offline - delta: updated folder (11): ROOT
2011-05-03 12:01:12,502 DEBUG [sync-mbox-rafal.roslaniec@isteam.pl] [] offline - initial: folder already exists (id=1 type=folder): USER_ROOT
2011-05-03 12:01:12,520 DEBUG [sync-mbox-rafal.roslaniec@isteam.pl] [] offline - delta: updated folder (1): USER_ROOT
2011-05-03 12:01:12,520 DEBUG [sync-mbox-rafal.roslaniec@isteam.pl] [] offline - initial: folder already exists (id=5 type=folder): Sent
2011-05-03 12:01:12,527 DEBUG [sync-mbox-rafal.roslaniec@isteam.pl] [] offline - delta: updated folder (5): Sent
2011-05-03 12:01:12,530 WARN [sync-mbox-rafal.roslaniec@isteam.pl] [] offline - sync failure for id=0; generating failure report
2011-05-03 12:01:12,530 WARN [sync-mbox-rafal.roslaniec@isteam.pl] [] offline -

Have anyone any idea how to resolve it?

phoenix · #2 (**permalink**) 05-03-2011, 03:45 AM

Quote:

Originally Posted by rosol

The issue is below:

Product name: Zimbra Desktop
Product version: 7.0.1
Build ID: 10791
Release type: GA
OS Platform: Linux i386 2.6.35-22-generic
Time of event: 2011-05-03 12:00:07
Error type: no exception
Item ID: 0
Error summary: Attachment downloading is disabled. Please contact your administrator

Doesn't the highlighted line tell you what the error is? Have you checked to see if that's the case?

rosol · #3 (**permalink**) 05-03-2011, 04:01 AM

Quote:

Originally Posted by phoenix

Doesn't the highlighted line tell you what the error is? Have you checked to see if that's the case?

Yes, i've tried to find it but i did'nt found it.
Can you tell me when i should find it?

Thx.

rosol · #4 (**permalink**) 05-03-2011, 04:21 AM

I've found this post:
The attachment download has been disabled per security policy.
but i still have the same issue:
Product name: Zimbra Desktop
Product version: 7.0.1
Build ID: 10791
Release type: GA
OS Platform: Linux i386 2.6.35-22-generic
Time of event: 2011-05-03 11:33:33
Error type: no exception
Item ID: 0
Error summary: Attachment downloading is disabled. Please contact your administrator

rosol · #5 (**permalink**) 05-03-2011, 12:38 PM

Interesting think is that my primary domain works fine with zdesktop. I've created secondary domain: isteam.pl and with that domain is the issue. Not with first one.

jflanigan · #6 (**permalink**) 05-04-2011, 08:32 AM

Your server admin has disabled attachment downloading, therefore ZD cannot sync. You'll have to ask the server admin to enable it.

Bug 35477 - error when syncing documents when attachment download is disabled

rosol · #7 (**permalink**) 05-05-2011, 10:42 AM

Quote:

Originally Posted by jflanigan

Your server admin has disabled attachment downloading, therefore ZD cannot sync. You'll have to ask the server admin to enable it.

Bug 35477 - error when syncing documents when attachment download is disabled

Thx for replay.
I've read this doc. You mean that this is a bug and i need to wait for fix it?

rosol · #8 (**permalink**) 05-12-2011, 01:25 PM

Guys, i don't understand what should i do in this situation.
I've read Bug 35477 – error when syncing documents when attachment download is disabled and the solution is: "Do not sync wiki documents as it is no longer supported since zd7".

Great but i've disable documents on server and still cannot access new account by zdesktop.
Old account works fine.