Please Help - Update just does not work!!!!!

[DavidNicholson]

I have been happily using Zimbra Desktop as my email client.
Today the software asked if I would like to update to the latest version - so I did.
BIG MISTAKE!!!!!!
The new software (v7) will not get past the accounts stage - when you click on "Launch Desktop" NOTHING HAPPENS!!!
When I checked the account information for all 3 accounts (which was all correct and unchanged) - clicking on "Confirm" gave me a list of errors as long as your arm - starting with "Service Failure".
Now I am locked out and can't do any work.
This should NOT happen - its a disgrace.
PLEASE HELP!!!!!!!

Here is the error list ......... not much wrong really!!!!!!!!!!!!

service.FAILURE: system failure: java.lang.NoSuchMethodError: org.apache.lucene.store.FSDirectory.open(Ljava/io/File;Lorg/apache/lucene/store/LockFactoryLorg/apache/lucene/store/FSDirectory;
Display error details
com.zimbra.common.soap.SoapFaultException: system failure: java.lang.NoSuchMethodError: org.apache.lucene.store.FSDirectory.open(Ljava/io/File;Lorg/apache/lucene/store/LockFactoryLorg/apache/lucene/store/FSDirectory; ExceptionId:com.zimbra.common.service.ServiceExcep tion: system failure: java.lang.NoSuchMethodError: org.apache.lucene.store.FSDirectory.open(Ljava/io/File;Lorg/apache/lucene/store/LockFactoryLorg/apache/lucene/store/FSDirectory; ExceptionId:btpool0-5:1303984448328:2706cf959f53e9f0 Code:service.FAILURE at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:248) at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:438) at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:287) at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:158) at com.zimbra.soap.SoapServlet.doWork(SoapServlet.jav a:294) at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:215) at javax.servlet.http.HttpServlet.service(HttpServlet .java:727) at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:208) at javax.servlet.http.HttpServlet.service(HttpServlet .java:820) at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:511) at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:390) at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:218) at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:182) at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:765) at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:422) at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:230) at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114) at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152) at org.mortbay.jetty.handler.rewrite.RewriteHandler.h andle(RewriteHandler.java:230) at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152) at org.mortbay.jetty.Server.handle(Server.java:326) at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:543) at org.mortbay.jetty.HttpConnection$RequestHandler.co ntent(HttpConnection.java:946) at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:756) at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:218) at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:405) at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:410) at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:451) Caused by: java.lang.NoSuchMethodError: org.apache.lucene.store.FSDirectory.open(Ljava/io/File;Lorg/apache/lucene/store/LockFactoryLorg/apache/lucene/store/FSDirectory; at com.zimbra.cs.index.LuceneDirectory.open(LuceneDir ectory.java:69) at com.zimbra.cs.index.LuceneIndex.(LuceneIndex.java: 204) at com.zimbra.cs.index.MailboxIndex.(MailboxIndex.jav a:51) at com.zimbra.cs.mailbox.IndexHelper.instantiateMailb oxIndex(IndexHelper.java:107) at com.zimbra.cs.mailbox.Mailbox.open(Mailbox.java:44 0) at com.zimbra.cs.mailbox.DesktopMailbox.open(DesktopM ailbox.java:80) at com.zimbra.cs.mailbox.SyncMailbox.open(SyncMailbox .java:106) at com.zimbra.cs.mailbox.DataSourceMailbox.open(DataS ourceMailbox.java:137) at com.zimbra.cs.mailbox.MailboxManager.getMailboxByI d(MailboxManager.java:496) at com.zimbra.cs.mailbox.MailboxManager.getMailboxByA ccountId(MailboxManager.java:346) at com.zimbra.cs.mailbox.MailboxManager.getMailboxByA ccount(MailboxManager.java:282) at com.zimbra.cs.mailbox.MailboxManager.getMailboxByA ccount(MailboxManager.java:241) at com.zimbra.cs.datasource.DataSourceManager.getMail box(DataSourceManager.java:151) at com.zimbra.cs.datasource.MailItemImport.(MailItemI mport.java:40) at com.zimbra.cs.datasource.Pop3Sync.(Pop3Sync.java:5 9) at com.zimbra.cs.datasource.DataSourceManager.getData Import(DataSourceManager.java:157) at com.zimbra.cs.datasource.offline.OfflineDataSource Manager.getDataImport(OfflineDataSourceManager.jav a:67) at com.zimbra.cs.datasource.DataSourceManager.test(Da taSourceManager.java:207) at com.zimbra.cs.account.offline.OfflineProvisioning. testDataSource(OfflineProvisioning.java:616) at com.zimbra.cs.account.offline.OfflineProvisioning. modifyDataSource(OfflineProvisioning.java:2265) at com.zimbra.cs.account.offline.OfflineProvisioning. modifyDataSource(OfflineProvisioning.java:2200) at com.zimbra.cs.service.admin.ModifyDataSource.handl e(ModifyDataSource.java:82) at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:412) ... 26 more Code:service.FAILURE at com.zimbra.common.soap.Soap12Protocol.soapFault(So ap12Protocol.java:88) at com.zimbra.common.soap.SoapTransport.extractBodyEl ement(SoapTransport.java:344) at com.zimbra.common.soap.SoapTransport.parseSoapResp onse(SoapTransport.java:303) at com.zimbra.common.soap.SoapHttpTransport.invoke(So apHttpTransport.java:260) at com.zimbra.common.soap.SoapHttpTransport.invoke(So apHttpTransport.java:164) at com.zimbra.common.soap.SoapTransport.invoke(SoapTr ansport.java:397) at com.zimbra.common.soap.SoapTransport.invoke(SoapTr ansport.java:360) at com.zimbra.cs.account.soap.SoapProvisioning.invoke (SoapProvisioning.java:321) at com.zimbra.cs.account.soap.SoapProvisioning.modify DataSource(SoapProvisioning.java:1790) at com.zimbra.cs.offline.jsp.JspProvStub.modifyOfflin eDataSource(JspProvStub.java:148) at com.zimbra.cs.offline.jsp.XmailBean.doRequest(Xmai lBean.java:274) at com.zimbra.cs.offline.jsp.FormBean.doRequest(FormB ean.java:150) at sun.reflect.NativeMethodAccessorImpl.invoke0(Nativ e Method) at sun.reflect.NativeMethodAccessorImpl.invoke(Unknow n Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(Un known Source) at java.lang.reflect.Method.invoke(Unknown Source) at com.sun.el.parser.AstFunction.getValue(AstFunction .java:127) at com.sun.el.ValueExpressionImpl.getValue(ValueExpre ssionImpl.java:206) at org.apache.jasper.runtime.PageContextImpl.evaluate Expression(PageContextImpl.java:1001) at org.apache.jsp.desktop.accsetup_jsp._jspx_meth_c_w hen_3(Unknown Source) at org.apache.jsp.desktop.accsetup_jsp._jspx_meth_c_c hoose_0(Unknown Source) at org.apache.jsp.desktop.accsetup_jsp._jspService(Un known Source) at org.apache.jasper.runtime.HttpJspBase.service(Http JspBase.java:109) at javax.servlet.http.HttpServlet.service(HttpServlet .java:820) at org.apache.jasper.servlet.JspServletWrapper.servic e(JspServletWrapper.java:389) at org.apache.jasper.servlet.JspServlet.serviceJspFil e(JspServlet.java:486) at org.apache.jasper.servlet.JspServlet.service(JspSe rvlet.java:380) at javax.servlet.http.HttpServlet.service(HttpServlet .java:820) at com.zimbra.webClient.servlet.JspServlet.service(Js pServlet.java:64) at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:511) at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1166) at com.zimbra.cs.servlet.SetHeaderFilter.doFilter(Set HeaderFilter.java:79) at com.zimbra.webClient.filters.SetHeaderFilter.doFil ter(SetHeaderFilter.java:239) at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1157) at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:388) at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:218) at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:182) at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:765) at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:422) at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:230) at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114) at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152) at org.mortbay.jetty.handler.rewrite.RewriteHandler.h andle(RewriteHandler.java:230) at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152) at org.mortbay.jetty.Server.handle(Server.java:326) at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:543) at org.mortbay.jetty.HttpConnection$RequestHandler.co ntent(HttpConnection.java:946) at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:756) at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:218) at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:405) at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:410) at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:451)

[stephenjudge]

I am not going to be able to help you with this problem I'm afraid. I don't know what is causing this to happen or how you can debug it, and I don't have the technical knowledge to go through it with you. However I do feel the need to say something here, which you probably won't like.

Starting a forum post with 'HELP!!!' and using upper case anywhere in your post is akin to shouting at someone if you were speaking to them in person. Using upper case is not going to get you anymore attention than posting a support request in a calm reasonable manner, and I know from experience of getting support on many other forums than many people will not go near a post that starts with some upper case shouting. So, stay calm and post with patience, there are potentially hundreds if not thousands of other users of any given piece of open source software that may also need support and if we all started shouted we'd get nowhere.

Also I think it not appropriate in any way for you to come out with statements such as

This should NOT happen - its a disgrace.

At the end of the day you are using a piece of community supported non commercial open source software. As with all software there will be problems, there will be bugs, even the best built software in the world is not without bugs. So you should never expect everything to work perfectly all the time. What is possibly happening in your case while I'm sure is aggravating and it is upsetting your work flow, it is far from being a disgrace as you put it. If you want 100% bug proof rock solid software (which you're not going to get) then at the very least you should be investing in the commercially supported software that VMWare/Zimbra have to offer and not be reliant on community supported software.

Failing this, you need to stay calm, wait for someone who might me able to help you to look at you post and work with them to go through what might me causing the problem and how to fix it.

I would suggest you either delete your initial post and make a fresh post in a more calm dignified manner and clearly state in as much detail step by step what is happening for you, along with as much technical information you can give such as what version of Zimbra Desktop you are using, (to my knowledge there is not version 7, the latest is version 2.0.1) and which operating system you are using, don't forget Zimbra Desktop is cross-platform.

I hope you can see why I am saying this as it does take time for other users to give their time to help each other when problems arise, that is the nature of community support. So always be calm and cordial. If you wouldn't shout at a person in person, don't do it on a community forum.

[phoenix]

Try a download of the full install file from the website and see if that installs correctly.

[DavidNicholson]

Thanks for the replies - and sorry for shouting. Just the frustration of it.

I have deleted the program via "Add/Remove Programs", and I have reinstalled the download from the website. Regretably the problem persists.
I now have no access to any of the existing emails, and I cannot send or receive any. I am effectively locked out - hence the panic mode that prevailed earlier.

I am using Windows XP, and the software release is "Zimbra Desktop 7.0.1 (build 10791)".

Any help would be very much appreciated.

[DavidNicholson]

OK - another thought.
Can anyone please tell me how I can revert to the previous version?
It worked brilliantly, and I really do need to access the emails again.

[stephenjudge]

That's fair enough. Now for my part I have learned there is a version 7.0.1. The sudden jump from 2.0.1 to 7.0.1 certainly confused me. A bizarre decision, reminds me of the odd choice of name for the latest Microsoft Windows, Windows 7, when no matter what way you count it, this is not the 7th release of Microsoft Windows.

From my understanding of how Zimbra Desktop stores its mailbox databases I think they are seperate files to the application and are stored in your Application Data folder for Zimbra Desktop whilst the Zimbra Desktop itself is stored in its own Program Files folder, so even if you completely uninstall ZDesktop your mailbox databases will still remain in your Application Data folder as most applications leave the user settings behind even after un-installation as a backup for future reinstallation.

My point being that I don't think you will have completely lost access to your mailbox databases and once you can actually get ZDesktop installed and running properly you will be able to import them back into ZDesktop, there is a tool in ZDesktop to do this.

I would suggest uninstalling the version you have installed now, delete the Program Files folder for ZDesktop if it left one behind, but don't delete the Application Data folder for ZDesktop. Then use a tool such as CCleaner to clean all your caches, temporary folders, etc. and fix and garbage left behind in your registry. Then try to install ZDesktop again. If you can at least get it to install and launch properly then your should be able to import your mailbox databases again.

I'm sorry if my descriptions of the folders and names is not identical to your desktop. I am a Linux user and it's a long time since I've used WinXP, I forget the layout of it.

[snute2008]

Hi David, I had to revert also today. Just download the previous version from the downloads page. I think you need to click on "See more Zimbra Downloads"
then "Archives". Although I have problems with GMail and Version 2 so went right back to 1.0.4.

Hope you get sorted.

Simon

[stephenjudge]

Becareful about downgrading to the previous version, there is a sticky about that, I haven't read it but maybe you should first Please never downgrade to older versions

[snute2008]

Stephen, the sticky refers to corrupt mailbox data which is just the local copy. I have removed all the local stuff and run CCLeaner then resintalled and it works without any problems.

I agree that this software is community based and we should be grateful for that and I would be the first to agree however I do feel that if the software is stated as being used for Yahoo and GMail then it should at least work with those services.

I assume that Zimbra Desktop is trying to be on the same footing as Thunderbird and each to their own but Thunderbird does deal with GMail correctly and Zimbra Desktop does not. Fact.

[DavidNicholson]

Thanks very much for your advice and help - here is an update, although not quite solved yet.

Uninstalled v7 - did a clean-up with CCleaner then downloaded v2.0.1 but this would not install - well it did install, but it would not open up - gave me messages about not finding some dll files.

So ..... repeated the whole process but installed version 2.0 - exactly the same probelm.

So..... time for some lateral thinking ..... I did a system restore to 08:30am this morning (before I did the original upgrade).

When I try to open Zimbra Desktop I now get this "Java Script Application" error message "Couldn't access Zimbra Desktop server. If issue persists after reinstall, please check logs for errors and report to Zimbra Desktop - Zimbra :: Forums."

That's a bit too technical for me, so any help or advice would be brilliant, and very much appreciated.