[SOLVED] Zimbra Desktop Wont Start on OSX (spinning circle)

[rustyw007]

Hi,

My Zimbra Desktop won't start on my OSX (10.6.7) install. I get a white screen with a circle of red dots that just "spin".

I've deleted the install folder and plist and re-installed.

I've used the install-mac.sh -u script and re-installed.

No luck with either.

NOTE: the install was working and was syncing a very large mailbox - my osx locked up (first time ever) and I had no choice but to power it off. The most certainly caused the issue as it was working fine prior.

Thanks in advance for any help.

Rusty

[rustyw007]

since I suspect this is an issue specific to something I've done - and there's no replies to date - could someone please suggest what (and where) the log files would be (or other info) I should review to help understand what the issue.

Many thanks!

[rustyw007]

update - so I just realized that sometime in the last week a new desktop version was released. I downloaded it and it will at least start up. It will not sync, but I see it is reporting this error. Can someone tell me what it is and how to fix?

It appears the data store is corrupted - i assume its talking of the local store? I can access my mail just fine via the web client.

Failure communicating with remote server. Please try again later.
(debug info)
[SQLITE_CORRUPT] The database disk image is malformed (database disk image is malformed) Exception:

com.zimbra.common.service.ServiceException: system failure: fetching folder data for mailbox 2
ExceptionId:btpool0-3:1304001963026:ab02f297f25e713c
Code:service.FAILURE
	at com.zimbra.common.service.ServiceException.FAILURE(ServiceException.java:248)
	at com.zimbra.cs.db.DbMailItem.getFoldersAndTags(DbMailItem.java:2096)
	at com.zimbra.cs.mailbox.Mailbox.loadFoldersAndTags(Mailbox.java:1526)
	at com.zimbra.cs.mailbox.Mailbox.beginTransaction(Mailbox.java:1230)
	at com.zimbra.cs.mailbox.Mailbox.beginTransaction(Mailbox.java:1181)
	at com.zimbra.cs.mailbox.Mailbox.getConfig(Mailbox.java:1254)
	at com.zimbra.cs.mailbox.Mailbox.open(Mailbox.java:449)
	at com.zimbra.cs.mailbox.DesktopMailbox.open(DesktopMailbox.java:80)
	at com.zimbra.cs.mailbox.SyncMailbox.open(SyncMailbox.java:106)
	at com.zimbra.cs.mailbox.ZcsMailbox.open(ZcsMailbox.java:757)
	at com.zimbra.cs.mailbox.MailboxManager.getMailboxById(MailboxManager.java:496)
	at com.zimbra.cs.mailbox.MailboxManager.getMailboxByAccountId(MailboxManager.java:346)
	at com.zimbra.cs.mailbox.MailboxManager.getMailboxByAccount(MailboxManager.java:282)
	at com.zimbra.cs.mailbox.MailboxManager.getMailboxByAccount(MailboxManager.java:241)
	at com.zimbra.cs.offline.OfflineSyncManager.encode(OfflineSyncManager.java:811)
	at com.zimbra.cs.service.offline.OfflineContextExtension.addExtensionHeader(OfflineContextExtension.java:29)
	at com.zimbra.soap.SoapContextExtension.addExtensionHeaders(SoapContextExtension.java:44)
	at com.zimbra.soap.SoapEngine.generateResponseHeader(SoapEngine.java:519)
	at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:321)
	at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:158)
	at com.zimbra.soap.SoapServlet.doWork(SoapServlet.java:294)
	at com.zimbra.soap.SoapServlet.doPost(SoapServlet.java:215)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:725)
	at com.zimbra.cs.servlet.ZimbraServlet.service(ZimbraServlet.java:208)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:814)
	at org.mortbay.jetty.servlet.ServletHolder.handle(ServletHolder.java:511)
	at org.mortbay.jetty.servlet.ServletHandler.handle(ServletHandler.java:390)
	at org.mortbay.jetty.security.SecurityHandler.handle(SecurityHandler.java:218)
	at org.mortbay.jetty.servlet.SessionHandler.handle(SessionHandler.java:182)
	at org.mortbay.jetty.handler.ContextHandler.handle(ContextHandler.java:765)
	at org.mortbay.jetty.webapp.WebAppContext.handle(WebAppContext.java:422)
	at org.mortbay.jetty.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:230)
	at org.mortbay.jetty.handler.HandlerCollection.handle(HandlerCollection.java:114)
	at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:152)
	at org.mortbay.jetty.handler.rewrite.RewriteHandler.handle(RewriteHandler.java:230)
	at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:152)
	at org.mortbay.jetty.Server.handle(Server.java:326)
	at org.mortbay.jetty.HttpConnection.handleRequest(HttpConnection.java:543)
	at org.mortbay.jetty.HttpConnection.handle(HttpConnection.java:399)
	at org.mortbay.io.nio.SelectChannelEndPoint.run(SelectChannelEndPoint.java:410)
	at org.mortbay.jetty.nio.SelectChannelConnector$RetryContinuation.run(SelectChannelConnector.java:525)
	at org.mortbay.thread.BoundedThreadPool$PoolThread.run(BoundedThreadPool.java:451)
Caused by: java.sql.SQLException: [SQLITE_CORRUPT]  The database disk image is malformed (database disk image is malformed)
	at org.sqlite.DB.newSQLException(DB.java:374)
	at org.sqlite.DB.newSQLException(DB.java:378)
	at org.sqlite.DB.throwex(DB.java:365)
	at org.sqlite.RS.next(RS.java:154)
	at org.apache.commons.dbcp.DelegatingResultSet.next(DelegatingResultSet.java:207)
	at org.apache.commons.dbcp.DelegatingResultSet.next(DelegatingResultSet.java:207)
	at com.zimbra.cs.db.DbMailItem.getFoldersAndTags(DbMailItem.java:1967)
	... 40 more

[rustyw007]

after installing the latest version I was able to delete the account I had set up previously, and re-create the account. This seems to fix the mailbox corruption.