backup/import/export doesn't seem to be working

[arlesterc]

I posted before but got no reply over a long period of time - months. The issue is that every time I try to do an export of my data all that gets created is a small file - a couple of K - whereas in theory my e-mail store is several gig. When I try the export I get the attached message.

I can see that I have some large .cfs files on my computer in a folder called: C:\Users\dell-user\AppData\Local\Zimbra\Zimbra Desktop\index\0\2\index\0 so I am assuming these must have something to do with my e-mail. I know that the e-mail has been downloadedas I synched it with a Yahoo account I have and then disconnected from the Internet and I could still access all my mail from the Zimbra desktop. So how do I export this file so that I can then import it into another mailbox?

[phoenix]

I posted before but got no reply over a long period of time - months.

You should not post duplicate messages in the forums on the same topic.

The issue is that every time I try to do an export of my data all that gets created is a small file - a couple of K - whereas in theory my e-mail store is several gig. When I try the export I get the attached message.

I can see that I have some large .cfs files on my computer in a folder called: C:\Users\dell-user\AppData\Local\Zimbra\Zimbra Desktop\index\0\2\index\0 so I am assuming these must have something to do with my e-mail. I know that the e-mail has been downloadedas I synched it with a Yahoo account I have and then disconnected from the Internet and I could still access all my mail from the Zimbra desktop. So how do I export this file so that I can then import it into another mailbox?

You've given no details of which version of ZD you're using nor which operating system. If you're not using ZD 7 beta then I'd suggest you download it and try that and see if it works.

[arlesterc]

Thanks for following up.

Zimbra Desktop 2.0.1 (build 10659)
Windows 7 Ultimate.

[arlesterc]

Phoenix:

Still on this.

[arlesterc]

Any further input?

[richardr35]

If you're not using ZD 7 beta then I'd suggest you download it and try that and see if it works.

Maybe this is his way of saying that issue was addressed in the this update? I don't know, most answers I see on these forums seem to be in hieroglyphics and need interpreting.

[phoenix]

Maybe this is his way of saying that issue was addressed in the this update?

No, it was his way of saying "and see if it works" in that version.

I don't know, most answers I see on these forums seem to be in hieroglyphics and need interpreting.

I don't know why you think that, it couldn't be more straightforward, 'download the new version and see if that works' - why is that hieroglyphics?

[arlesterc]

I was asked which OS and which version when I posted the problem. I replied supplying the information and got no response. If my response had been read it would have shown that I was using the latest version. So upgrading to the latest is not an option.

[phoenix]

I was asked which OS and which version when I posted the problem. I replied supplying the information and got no response. If my response had been read it would have shown that I was using the latest version.

Your reply was read and you're not using the latest version, the latest version is Zimbra Desktop 7. If you read my original post I suggested you try that and see if the problem exists in that version.

So upgrading to the latest is not an option.

Why not?

[arlesterc]

Sorry, but that's not what the Web site says:

I go to the official link for Zimbra Desktop - "http://www.zimbra.com/products/desktop.html"

and it says quite clearly:
+++++++++
"Downloads

Latest Version:
Zimbra Desktop 2.0.1"

What page are you looking at? Is 7 now the latest official version? It seems to me it's a beta.

I am also still unclear on whether the backup in the version I have doesn't work - or just doesn't work for me. Is this a known problem with the version I have? Have other people who've had the problem I'm having with the backup had it fixed by 7?

I will read up further on 7 on my own and look at the upgrade but if you could address my questions above I would appreciate it.