Sent Emails are Blank

[Sealevel]

I have had 4 instances now that after a few emails back and fourth with a client, they write me and tell me that my email came in Blank. When I go to my sent folder, and find the sent email, it is indeed completely blank, including all of our previous messages. So I have to start a new email and re-write what was in my last submission.

Its, odd because we are communicating back and fourth just fine, then all of a sudden, every time I try to respond in that thread, it just wipes the whole thing blank.

Is anyone else having this problem? Any Suggestions??


I appreciate your Help!

PS - I am on windows 7 64bit

[adoland]

We've seen that here, too, on forwarded messages.

[gersh]

We had a similar problem with ZWC. The culprit turned out to be the "undo send" Zimlet.

[adoland]

Originally Posted by gersh

We had a similar problem with ZWC. The culprit turned out to be the "undo send" Zimlet.

Haven't had that one installed here.

[Sealevel]

Yea, we don't have the Undo Send Zimlet installed on this end.

[craiglindsay]

We have now seen several instances of this issue. We have run with Zimbra 7 for about a month . We are running "Undo Send". We have issues going back to April 7th. It seems like all the blank messages happen between internal users.

Did your issues stop, or are they ongoing?

[adoland]

It persists for me. It seems to come on with V7 and remains with the latest incremental upgrade. I can't find anything on this in bugzilla.

[craiglindsay]

I couldn't find a bug either. So far, the only thing I can track down is that there is one user that has received all these messages (about 10). Sometimes she was in the "To" field", other times in "Cc", but I haven't seen one without her in it. Everyone else the email was directed to, also received the blank email body.

She has our longest user name, and our domain name is large. User name is eighteen characters, and the domain is twenty four characters. I don't think this is the issue though.

I tried to replicate the issue without success.

[adoland]

Here's a bit of forensics. My preferences are set to compose in text. I "recall" the failures are in reply to html. Of course, as craiglindsay said, replication when you want it is impossible.

[craiglindsay]

Ok, after some hunting, I found one that did not have the user I mentioned above as a recipient, so no more ideas...