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Thread: Zimbra Desktop 2.0.1 will not launch after install

  1. #1
    jamieterral@comcast.net is offline Starter Member
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    Default Zimbra Desktop 2.0.1 will not launch after install

    I have installed Zimbra Desktop 2.0.1 onto Windows 7 Home Premium 64bit OS. Clicked icon and from start menu. Icon briefly shows at bottom but goes away. Application never launches. I have run repair twice, searched for answers through forum but I guess I need "help for dummies."

    Thanks!

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    victoras is offline Junior Member
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    I have the same problem on Ubuntu. I have no sollution yet. This issue has been discused here also.

  3. #3
    Saturdays is offline Advanced Member
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    Quote Originally Posted by jamieterral@comcast.net View Post
    I have installed Zimbra Desktop 2.0.1 onto Windows 7 Home Premium 64bit OS. Clicked icon and from start menu. Icon briefly shows at bottom but goes away. Application never launches. I have run repair twice, searched for answers through forum but I guess I need "help for dummies."

    Thanks!
    please check this bug report, vote and comment.

    Bug 54781 – ZD never goes past loading animation at startup

  4. #4
    phoenix is online now Zimbra Consultant & Moderator
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    Quote Originally Posted by victoras View Post
    I have the same problem on Ubuntu. I have no sollution yet. This issue has been discused here also.
    Try the new ZD 7 beta and see if that still has the problem: Zimbra Desktop 7.0 Beta 1 is now available!
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  5. #5
    CTJP is offline Member
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    Default ZD and Ubuntu

    I don't know about the Windows version as I have it running on Win7 32 and 64 bit home premium versions without an issue. However - running it on my Ubuntu machine was another story.

    In my case I learned that there appears to be an issue in one of the start up scripts where it is looking for Java. My shell scripting knowledge isn't the best so I was unable to figure out exactly what it was trying to do.

    Basically it's looking for Java and errors regardless of whether or not it finds it.

    Also, I have two versions of Java installed - openJDK and Sun-Java. I use the update-alternatives utility to point to the java I want to use.

    As a result /usr/bin/java is defined as follows:
    /usr/bin/java -> /etc/alternatives/java*
    /etc/alternatives/java -> /usr/lib/jvm/java-6-sun/jre/bin/java*

    I don't know if this setup caused the problem or not but at first no matter what I tried ZD would not start.

    The fix is very simple: add the following two lines to /etc/environment
    JAVA_HOME=/usr/lib/jvm/java-6-sun
    JAVACMD=java

    I used: sudo gedit /etc/environment to edit the file. I rebooted after making the change.

    Of course you'll need to set JAVA_HOME to where your java is located.

    The definition of those two variables causes the code I was talking about above to skip the java check and continue on properly.

    Credit for this solution must also go to the nameless others across the net that posted on this issue. I did not come up with it entirely on my own.

  6. #6
    victoras is offline Junior Member
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    Thank you for your replay. I will try to see if it works.

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