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Thread: Prism Mozilla Labs starts instead of ZD2

  1. #1
    BSF
    BSF is offline New Member
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    Default Prism Mozilla Labs starts instead of ZD2

    I have migrated to Zimbra 2 five days ago and everything was running smoothly, until today. Now, anytime I start Zimbra, a window from "Prism - Mozilla Labs" opens instead, with all fields and checkboxes empty.
    I have uninstalled Zimbra, cleaned the registry, restarted the PC and reinstalled Zimbra, but that did not work... I am still getting the Prism window.
    Any hint on how to solve this?

    Zimbra was installed in the default directory.
    Windows Vista SP2
    Mozilla Firefox version 3.6.9

  2. #2
    phoenix is online now Zimbra Consultant & Moderator
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    Quote Originally Posted by BSF View Post
    I have migrated to Zimbra 2 five days ago and everything was running smoothly, until today. Now, anytime I start Zimbra, a window from "Prism - Mozilla Labs" opens instead, with all fields and checkboxes empty.
    I have uninstalled Zimbra, cleaned the registry, restarted the PC and reinstalled Zimbra, but that did not work... I am still getting the Prism window.
    Any hint on how to solve this?
    Have you done any system updates on this machine? How about trying an uninstall then reinstall of ZD2?
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  3. #3
    BSF
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    Quote Originally Posted by phoenix View Post
    Have you done any system updates on this machine? How about trying an uninstall then reinstall of ZD2?
    Thanks for your feedback.
    No system updates were performed. The only "event" was that the battery of my laptop ran out of power while I was composing a message in ZD2.
    As mentioned in my original post, I had already tried to uninstall and reinstall ZD2, but that did not work.
    I finally managed to work this around by uninstalling ZD2, manually deleting all remaining (hidden) Zimbra files and folders, and then reinstalling ZD2.

    Remaining problems:
    - No apparent cause for it happening;
    - Had to reconfigure the e-mail accounts;
    - Had to re-sync the e-mail accounts (still quite a lengthy procedure)

  4. #4
    gabe58 is offline Member
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    Default

    Same Issues here, multiple machines, all on the same day. Is there something I'm missing?

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