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Thread: DeskTop2.0

  1. #1
    nono1 is offline Junior Member
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    Default DeskTop2.0

    Sorry for the unclear questions

    1) not sure what you meant by "can't be updated as web interface too.". please explain. sometimes screenshots can be helpful
    A: For ex:I update the calendar in my zimbra desktop 2.0 ,then logging into
    webmail and there is no correspoding calendar tasks to be updated
    DeskTop 2.0
    Picasa Web Albums - chen jason

    Webmail
    Picasa Web Albums - chen jason

    so does "address book" ,"tasks" ,.. etc



    2) what you were doing when you ran into that "SendMsgRequest" error?
    When I try the share function in address book, the error occurs.
    a.
    Picasa Web Albums - chen jason
    b.
    Picasa Web Albums - chen jason
    c.
    Picasa Web Albums - chen jason

    so does "calendar" ,"tasks" ,.. etc

    However, the webmail just works perfectly
    Last edited by nono1; 10-18-2010 at 01:34 AM.

  2. #2
    jmhe is offline Zimbra Employee
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    Default

    1) not sure what you meant by "can't be updated as web interface too.". please explain. sometimes screenshots can be helpful

    2) what you were doing when you ran into that "SendMsgRequest" error?

  3. #3
    jmhe is offline Zimbra Employee
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    screenshots certainly helped...

    1) you were creating appointment under "Local Folders" Calendar - that's your local data, which is not sync'ed to ZCS.

    2) again, you were trying to share your Local Folders, which is not sharable. (we need to disable Share Folder... context menu in Local Folders though - that's our bug).

    How did you setup your account? If your backend server is Zimbra ZCS, you should set it up as Zimbra Account (not IMAP).

  4. #4
    nono1 is offline Junior Member
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    Yup,I am using MS IMAP to set up a new account since
    we tried to set up a zimbra account but failed.
    Picasa Web Albums - chen jason

    Should we do some adujsment in the server ?
    Thanks alots

  5. #5
    jmhe is offline Zimbra Employee
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    Quote Originally Posted by nono1 View Post
    Yup,I am using MS IMAP to set up a new account since
    we tried to set up a zimbra account but failed.
    Picasa Web Albums - chen jason

    Should we do some adujsment in the server ?
    Thanks alots
    you should only use Zimbra account type for syncing with backend ZCS.

    which version of zcs you are running? the server host should be the same as the one you use to login from web browser.

  6. #6
    nono1 is offline Junior Member
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    Thank for your reply.
    We really need a hand here since our company will change to this new server
    if we can pass this problem.

    We are using Zimbra 6.0.8 GA , Red Hat Enterprise Linux 5 ,32bit x86 on the
    cent os 5.4.
    The Webmail really works well. Does the desktop use the web service to connect mail server? Is there a way to verify our ZCS's web service running
    fine?

    Thanks a lots,
    Jason

  7. #7
    phoenix is online now Zimbra Consultant & Moderator
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    Quote Originally Posted by nono1 View Post
    The Webmail really works well. Does the desktop use the web service to connect mail server? Is there a way to verify our ZCS's web service running fine?
    You should connect to the Zimbra server by using the 'Zimbra account' settings. According to your earlier message ZD was "Unable to connect to....", that means that your server was not reachable from your machine, the port is not available or the server isn't listening. You need to determine what the cause of that error is, can you telnet to your server on port 443 and does it respond?
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  8. #8
    nono1 is offline Junior Member
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    Quote Originally Posted by phoenix View Post
    You should connect to the Zimbra server by using the 'Zimbra account' settings. According to your earlier message ZD was "Unable to connect to....", that means that your server was not reachable from your machine, the port is not available or the server isn't listening. You need to determine what the cause of that error is, can you telnet to your server on port 443 and does it respond?
    We find that 443 port is not able to connect. After we shut down the firewall,
    we got this error.
    >>
    zclient.IO_ERROR: Remote host closed connection during handshake

  9. #9
    phoenix is online now Zimbra Consultant & Moderator
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    So we don't have to keep asking (yes, I saw the version in the post above ), please update your forum profile with the output of the following command (do not post the output in this thread):

    Code:
    zmcontrol -v
    Quote Originally Posted by nono1 View Post
    We find that 443 port is not able to connect. After we shut down the firewall,
    we got this error.
    >>
    zclient.IO_ERROR: Remote host closed connection during handshake
    When posting error message do, please, post the lines from the log file not a single line out-of-context.

    Are all the services running, what’s the output of the following command:

    Code:
    zmcontrol status
    BTW, have you disabled SElinux on the Zimbra server?
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  10. #10
    phoenix is online now Zimbra Consultant & Moderator
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    The simple answer to your problem is that your Zimbra server isnít configured to listen on port 443. You have the web UI set fro http not https and therefore using ssl in ZD will not work.

    I'd strongly advise you not to have a web server on the internet with access via http, you really should be more secure than that and the admin password should also be changed to something less obvious. You need to set-up Zimbra to use https and you can do that with the 'zmtlsctl' command, go to the wiki and search for that word and you'll fin details of what you need to do - your Zimbra server will then only listen on https and your Web UI users will also need to use that when the go to their web mail. When you've done that you can retry the ZD connection using an ssl connection and it will work.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

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