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Thread: Nothing happens when clicking on "new mail", "reply" or "forward"...

  1. #11
    jmhe is offline Zimbra Employee
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    Quote Originally Posted by jmhe View Post
    We need the complete Source File line, not "...". Can you find a way to send us the complete lines?

    You can also click on Source File links to actually open the js source code. Please send us the name of the source files + line numbers. Thanks.
    Never mind, they do contain complete URLs, just not displayed that way. So thanks for collecting the info. We will look into this.

  2. #12
    jmhe is offline Zimbra Employee
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    ChaSer,

    Few questions for you:

    1) Does the problem happen to you all the time, or only once a while
    2) How many accounts you have? What are the types?
    3) You can run into the issue right after you launch ZD? Are there any errors in Error Console (with dev=1) after you launch ZD, *without* clicking New/Reply/Forward?

  3. #13
    jmhe is offline Zimbra Employee
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    One other thing can be very helpful is the "GetInfoResponse".

    After you launch ZD with dev=1, you should see a small pop-up debug window. In that debug window, search for "GetInfoResponse".

    Once found, please copy the entire frame for GetInforResponse and send it to us. Feel free to send it via private message. Thanks!

  4. #14
    Klug's Avatar
    Klug is offline Moderator
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    A bit of repeating myself but this is so strange...

    Since I started zDesktop (once) with "&dev=1", it's fixed.

    On both computers (I obviously removed "&dev=1") zDesktop works as it should...

  5. #15
    ChaSer is offline Loyal Member
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    Default GetInfoResponse

    Quote Originally Posted by jmhe View Post
    One other thing can be very helpful is the "GetInfoResponse".

    After you launch ZD with dev=1, you should see a small pop-up debug window. In that debug window, search for "GetInfoResponse".

    Once found, please copy the entire frame for GetInforResponse and send it to us. Feel free to send it via private message. Thanks!
    The is no Attachment button in Privat Message dialog so it published it there.
    Attached Files Attached Files

  6. #16
    ChaSer is offline Loyal Member
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    Quote Originally Posted by Klug View Post
    A bit of repeating myself but this is so strange...

    Since I started zDesktop (once) with "&dev=1", it's fixed.

    On both computers (I obviously removed "&dev=1") zDesktop works as it should...
    It is dont work for me.
    Checked on two PC.
    I still get issue.

  7. #17
    ChaSer is offline Loyal Member
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    Quote Originally Posted by jmhe View Post
    ChaSer,

    Few questions for you:

    1) Does the problem happen to you all the time, or only once a while
    2) How many accounts you have? What are the types?
    3) You can run into the issue right after you launch ZD? Are there any errors in Error Console (with dev=1) after you launch ZD, *without* clicking New/Reply/Forward?
    1. All the time on two PC and never on othe two PC in same network
    2. Each PC has one account type=zimbra
    3.1. One of two PC with issue work some days normal before issue appeared. On othe PC this issue appear at first ZD start.
    3.2. There is no errors on ZD starts. There is errors when I select Setup (repeated twice):
    Error: Permission denied for <http://127.0.0.1:2788> to call method UnnamedClass.toString on <>.
    Error: uncaught exception: unknown (can't convert to string)

  8. #18
    jmhe is offline Zimbra Employee
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    So all four PCs are Russian Windows? How about usernames on the two that are working vs. the two don't work? - any Cyrillic alphabet for usernames?

  9. #19
    ChaSer is offline Loyal Member
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    Quote Originally Posted by jmhe View Post
    So all four PCs are Russian Windows? How about usernames on the two that are working vs. the two don't work? - any Cyrillic alphabet for usernames?
    Yes. All four PCs are Russian 32-bit. Three Windows XP SP3 and one Windows 2003 Server with all updates installed.
    Usernames on all four PCs are Cyrillic alphabet, but changing usernames to Latin alphabet dont solve this issue.

  10. #20
    ChaSer is offline Loyal Member
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    I just noticed that my ZD 2.0 accounts with issue dont synced with server data.
    For example in ZD no documents placed in Documents and no tasks placed in Tasks on the web !

    I can reproduce the issue !!!
    I create first Signature in ZD and New, Reply, Forward dont work after ZD restarting.

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