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Thread: Desktop beta 4 all of a sudden pops up Prism prompt on startup

  1. #1
    andynz is offline Active Member
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    Default Desktop beta 4 all of a sudden pops up Prism prompt on startup

    This could be an update on Firefox I guess (Firefox 3.6.9) but when I load desktop beta 4 today (has been working fine) I get a prism-mozilla lab popup asking for "Web application" "URL" * "Name" and I can't now start desktop.

    Cheers
    Andy

  2. #2
    andynz is offline Active Member
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    Anyone else having this problem? U have tried reinstalling Zimbra desktop but get the same prism prompt box rather than Zimbra starting up.

  3. #3
    andynz is offline Active Member
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    Ok, only thing that worked was uninstalling Zimbra and deleting all related files. Reinstalled and synchronised with server which took some time because of the mail box size. Can anyone tell me what happened with Prism and if there is an easier fix than a complete reinstall.

    As I mentioned earlier, Zimbra Desktop was working fine until an Firefox update to 3.6.9.

  4. #4
    jflanigan is offline Zimbra Employee
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    Which platform are you running on? Also, do you happen to know which version of Firefox you were running prior to the 3.6.9 update? A recent 3.6.x version, or something older?

  5. #5
    andynz is offline Active Member
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    Hi. running the following:

    Backend:
    Zimbra Version 6.0.5_GA_2213.UBUNTU8.FOSS 2 Feb, 2010
    Ubunutu 8.04

    Frontend:
    Windows 7, Firefox 3.6.9 (upgraded from 3.6.8), Zimbra desktop 2.0 build 10514
    Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2.8pre) Gecko/20100725 Prism zdesktop/2.0

    Cheers
    Andy

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