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Thread: [SOLVED] Failure communicating with remote server (different than below)

  1. #1
    jimm is offline Intermediate Member
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    Default [SOLVED] Failure communicating with remote server (different than below)

    Hello, we just moved our users to ZCS, we are using the most current beta of ZDesktop. I set up our user this morning and everything was fine until about 2 hours ago. When she tries to sync zDesktop, i get the error below.

    Debug message: C:\Documents and Settings\USERNAME\Local Settings\Application Data\Zimbra\Zimbra Desktop\store\incoming\1279649261414-959.msg does not exist.
    Exception:
    com.zimbra.common.service.ServiceException: system failure: InitialSync.syncMessagesAsTgz
    ExceptionId:sync-mbox-andreac@whipplehill.com:1279651509927:ec52b1ac2032 fd70
    Code:service.FAILURE
    at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:248)
    at com.zimbra.cs.mailbox.SyncExceptionHandler.checkRe coverableException(SyncExceptionHandler.java:55)
    at com.zimbra.cs.mailbox.InitialSync.syncMessagesAsTg z(InitialSync.java:1031)
    at com.zimbra.cs.mailbox.InitialSync.syncMessages(Ini tialSync.java:959)
    at com.zimbra.cs.mailbox.InitialSync.syncMessagelikeI tems(InitialSync.java:433)
    at com.zimbra.cs.mailbox.InitialSync.initialFolderSyn c(InitialSync.java:323)
    at com.zimbra.cs.mailbox.InitialSync.initialFolderSyn c(InitialSync.java:387)
    at com.zimbra.cs.mailbox.InitialSync.initialFolderSyn c(InitialSync.java:387)
    at com.zimbra.cs.mailbox.InitialSync.resume(InitialSy nc.java:198)
    at com.zimbra.cs.mailbox.InitialSync.resume(InitialSy nc.java:182)
    at com.zimbra.cs.mailbox.MailboxSync.sync(MailboxSync .java:171)
    at com.zimbra.cs.mailbox.ZcsMailbox.sync(ZcsMailbox.j ava:109)
    at com.zimbra.cs.mailbox.ZcsMailbox.syncOnTimer(ZcsMa ilbox.java:90)
    at com.zimbra.cs.mailbox.SyncMailbox$1.run(SyncMailbo x.java:262)
    at java.util.TimerThread.mainLoop(Unknown Source)
    at java.util.TimerThread.run(Unknown Source)
    Caused by: com.zimbra.common.service.ServiceException: system failure: storing message 2991
    ExceptionId:sync-mbox-andreac@whipplehill.com:1279651509927:ec52b1ac2032 fd70
    Code:service.FAILURE
    at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:248)
    at com.zimbra.cs.mailbox.InitialSync.saveMessage(Init ialSync.java:1218)
    at com.zimbra.cs.mailbox.InitialSync.syncMessagesAsTg z(InitialSync.java:1026)
    ... 13 more
    Caused by: java.io.IOException: C:\Documents and Settings\USERNAME\Local Settings\Application Data\Zimbra\Zimbra Desktop\store\incoming\1279649261414-959.msg does not exist.
    at com.zimbra.cs.store.file.FileBlobStore.link(FileBl obStore.java:170)
    at com.zimbra.cs.store.file.FileBlobStore.link(FileBl obStore.java:163)
    at com.zimbra.cs.store.file.FileBlobStore.link(FileBl obStore.java:44)
    at com.zimbra.cs.mailbox.Mailbox.addMessageInternal(M ailbox.java:4623)
    at com.zimbra.cs.mailbox.Mailbox.addMessage(Mailbox.j ava:4370)
    at com.zimbra.cs.mailbox.Mailbox.addMessage(Mailbox.j ava:4303)
    at com.zimbra.cs.mailbox.InitialSync.saveMessage(Init ialSync.java:1206)
    ... 14 more
    If issue persists please post description and debug information here.


    A couple of things to note:

    For some reason i am not able to view the GAL in either the web client, zDesktop, or outlook using Outlook connector. (From her account only) All i can see is her personal contacts. The addresses in the GAL do auto complete, and i can see them in outlook if i click the "to" button as i am composing (versus just "viewing contacts" in outlook.)

    We use Trend WFBS 6.0, I am getting hammered every 5 to 25 minutes with the following notification from Trend

    ComputerName: ACOMPUTER

    Virus/Malware Name: JS_REDIRECTOR.CW

    File Name: 1279649261414-959.msg (read this file.html)

    Path: C:\Documents and Settings\andreac\Local Settings\Application Data\Zimbra\Zimbra Desktop\store\incoming\

    Scan Type: Real-time Scan

    Action Taken: Virus successfully detected, but infected file cannot be cleaned. File was deleted


    Any ideas? So far this is only 1 user out of 50?? Thanks!

  2. #2
    phoenix is offline Zimbra Consultant & Moderator
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    Quote Originally Posted by jimm View Post
    Action Taken: Virus successfully detected, but infected file cannot be cleaned. File was deleted
    You need to stop Trend from scanning your Zimbra Desktop files (and removing them) and/or the running application.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  3. #3
    jimm is offline Intermediate Member
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    I had read that somewhere on these forums people had done similar things. But what happens if said user does get a virus and it is stored in that folder? Trend wont be able to report it.

    Is that why the sync is failing? because Trend is deleting the file?

    Any idea why only one user out of 50?

    Any idea why Trend thinks it's a virus?

  4. #4
    phoenix is offline Zimbra Consultant & Moderator
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    Quote Originally Posted by jimm View Post
    I had read that somewhere on these forums people had done similar things. But what happens if said user does get a virus and it is stored in that folder? Trend wont be able to report it.
    Is it likely to be a virus if you're using a Zimbra server, it does have a/v software on it.

    Quote Originally Posted by jimm View Post
    Is that why the sync is failing? because Trend is deleting the file?
    It's the most likely cause.

    Quote Originally Posted by jimm View Post
    Any idea why only one user out of 50?
    No.

    Quote Originally Posted by jimm View Post
    Any idea why Trend thinks it's a virus?
    I've no idea why Trend thinks it's a virus and without the file it's impossible for you (or Trend) to identify the likely reason.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  5. #5
    jimm is offline Intermediate Member
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    Quote Originally Posted by phoenix View Post
    Is it likely to be a virus if you're using a Zimbra server, it does have a/v software on it.
    Thanks so much for your help, can you clarify the above sentence?

  6. #6
    phoenix is offline Zimbra Consultant & Moderator
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    Quote Originally Posted by jimm View Post
    Thanks so much for your help, can you clarify the above sentence?
    The Zimbra Collaboration Suite has anti-virus software running on it and while no A/V software is perfect it's not likely to be a virus if the user downloaded their email from your ZCS server (that is what you said you were running in your first post, or am I mis-understanding?).
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  7. #7
    jimm is offline Intermediate Member
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    Wink

    Nope, no misunderstanding, i think you may have omitted a "'nt" or other negative in the sentence I just wanted to make sure I understood it correctly. Again thanks a bunch for the assistance (Now if i can only figure out how to stop Trend from scanning that folder

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