Quote:
Originally Posted by AmitShinde The ZD has a log which is created on installtion. You can look it up here :
C:\Documents and Settings\<user>\Local Settings\Application Data\Zimbra\zdesktop\log\zdesktop.log
Paste the output here so we can know what's going on. |
Log file Shows :
2010-05-25 21:31:32,071 DEBUG [main] [] offline - Loading 6 folder mappings for service 'yahoo.com'
2010-05-25 21:31:32,071 DEBUG [main] [] offline - Loading 2 attrs for service 'yahoo.com'
2010-05-25 21:31:32,071 DEBUG [main] [] offline - Loading 19 folder mappings for service 'gmail.com'
2010-05-25 21:31:32,087 DEBUG [main] [] offline - Loading 2 attrs for service 'gmail.com'
2010-05-25 21:31:32,087 DEBUG [main] [] offline - Loading 5 folder mappings for service 'aol.com'
2010-05-25 21:31:32,087 DEBUG [main] [] offline - Loading 8 folder mappings for service '.msexchange'
2010-05-25 21:31:32,087 DEBUG [main] [] offline - Loading 9 folder mappings for service 'hotmail.com'
2010-05-25 21:31:43,693 INFO [main] [] log - No Transaction manager found - if your webapp requires one, please configure one.
2010-05-25 21:31:45,300 INFO [main] [] log - Opened C:\Users\yukari\AppData\Local\Zimbra\zdesktop\jett y\logs\access_log.2010-05-25
2010-05-25 21:31:45,409 INFO [main] [] log - Started SelectChannelConnector@127.0.0.1:7633
2010-05-25 21:31:45,534 INFO [service-port-ping] [] offline - service port is ready.
2010-05-25 21:31:47,000 WARN [btpool0-2] [] system - shared-mime-info file error java.io.FileNotFoundException: C (The system cannot find the file specified)
2010-05-25 21:33:04,629 INFO [btpool0-5] [] datasource - Testing: DataSource: { id=7dfa1476-8f50-496a-8041-e612ac2cc8a5, type=pop3, isEnabled=true, name=allmailsbcc@testserver.com, host=mail.testserver.com, port=995, connectionType=ssl, username=allmailsbcc@testserver.com, folderId=2 }
2010-05-25 21:33:04,801 WARN [btpool0-5] [] datasource - Test failed: DataSource: { id=7dfa1476-8f50-496a-8041-e612ac2cc8a5, type=pop3, isEnabled=true, name=allmailsbcc@testserver.com, host=mail.testserver.com, port=995, connectionType=ssl, username=allmailsbcc@testserver.com, folderId=2 }
com.zimbra.common.service.ServiceException: system failure: Unable to connect to IMAP server: DataSource: { id=7dfa1476-8f50-496a-8041-e612ac2cc8a5, type=pop3, isEnabled=true, name=allmailsbcc@testserver.com, host=mail.testserver.com, port=995, connectionType=ssl, username=allmailsbcc@testserver.com, folderId=2 }
ExceptionId:btpool0-5:1274803384801:703de944292776e5
Code:service.FAILURE
at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:253)
at com.zimbra.cs.datasource.Pop3Sync.connect(Pop3Sync .java:142)
at com.zimbra.cs.datasource.Pop3Sync.test(Pop3Sync.ja va:98)
at com.zimbra.cs.datasource.DataSourceManager.test(Da taSourceManager.java:67)
at com.zimbra.cs.account.offline.OfflineProvisioning. testDataSource(OfflineProvisioning.java:587)
at com.zimbra.cs.account.offline.OfflineProvisioning. createDataSourceAccount(OfflineProvisioning.java:6 85)
at com.zimbra.cs.account.offline.OfflineProvisioning. createAccount(OfflineProvisioning.java:475)
at com.zimbra.cs.service.admin.CreateAccount.handle(C reateAccount.java:58)
at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:429)
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:286)
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:160)
at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:275)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:727)
at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:187)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:487)
at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:362)
at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:216)
at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:181)
at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:716)
at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:406)
at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:211)
at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114)
at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
at org.mortbay.jetty.handler.RewriteHandler.handle(Re writeHandler.java:176)
at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
at org.mortbay.jetty.Server.handle(Server.java:313)
at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:506)
at org.mortbay.jetty.HttpConnection$RequestHandler.co ntent(HttpConnection.java:844)
at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:644)
at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:211)
at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:381)
at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:396)
at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:442)
Caused by: java.net.UnknownHostException: mail.testserver.com
at java.net.PlainSocketImpl.connect(Unknown Source)
at java.net.SocksSocketImpl.connect(Unknown Source)
at java.net.Socket.connect(Unknown Source)
at com.sun.net.ssl.internal.ssl.SSLSocketImpl.connect (Unknown Source)
at com.zimbra.common.util.CustomSSLSocket.connect(Cus tomSSLSocket.java:315)
at com.zimbra.cs.mailclient.MailConnection.newSocket( MailConnection.java:429)
at com.zimbra.cs.mailclient.MailConnection.connect(Ma ilConnection.java:84)
at com.zimbra.cs.datasource.Pop3Sync.connect(Pop3Sync .java:134)
... 32 more
2010-05-25 21:33:29,261 INFO [btpool0-1] [] datasource - Testing: DataSource: { id=c75684f1-d8db-43fd-a2f3-d6232395b5d9, type=pop3, isEnabled=true, name=allmailsbcc@testserver.com, host=mail.testserver.com, port=995, connectionType=ssl, username=allmailsbcc@testserver.com, folderId=2 }
2010-05-25 21:33:29,636 WARN [btpool0-1] [] datasource - Test failed: DataSource: { id=c75684f1-d8db-43fd-a2f3-d6232395b5d9, type=pop3, isEnabled=true, name=allmailsbcc@testserver.com, host=mail.testserver.com, port=995, connectionType=ssl, username=allmailsbcc@testserver.com, folderId=2 }
com.zimbra.common.service.ServiceException: system failure: Unable to connect to IMAP server: DataSource: { id=c75684f1-d8db-43fd-a2f3-d6232395b5d9, type=pop3, isEnabled=true, name=allmailsbcc@testserver.com, host=mail.testserver.com, port=995, connectionType=ssl, username=allmailsbcc@testserver.com, folderId=2 }
ExceptionId:btpool0-1:1274803409636:703de944292776e5
Code:service.FAILURE
at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:253)
at com.zimbra.cs.datasource.Pop3Sync.connect(Pop3Sync .java:142)
at com.zimbra.cs.datasource.Pop3Sync.test(Pop3Sync.ja va:98)
at com.zimbra.cs.datasource.DataSourceManager.test(Da taSourceManager.java:67)
at com.zimbra.cs.account.offline.OfflineProvisioning. testDataSource(OfflineProvisioning.java:587)
at com.zimbra.cs.account.offline.OfflineProvisioning. createDataSourceAccount(OfflineProvisioning.java:6 85)
at com.zimbra.cs.account.offline.OfflineProvisioning. createAccount(OfflineProvisioning.java:475)
at com.zimbra.cs.service.admin.CreateAccount.handle(C reateAccount.java:58)
at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:429)
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:286)
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:160)
at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:275)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:727)
at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:187)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:487)
at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:362)
at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:216)
at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:181)
at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:716)
at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:406)
at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:211)
at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114)
at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
at org.mortbay.jetty.handler.RewriteHandler.handle(Re writeHandler.java:176)
at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
at org.mortbay.jetty.Server.handle(Server.java:313)
at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:506)
at org.mortbay.jetty.HttpConnection$RequestHandler.co ntent(HttpConnection.java:844)
at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:644)
at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:211)
at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:381)
at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:396)
at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:442)
Caused by: javax.net.ssl.SSLHandshakeException: java.security.cert.CertificateException: d2:CN17:mail.testserver.com1:O26:Zimbra Collaboration Suite2:OU26:Zimbra Collaboration Suite6:accept4:true5:alias28:mail.testserver.com:1 2574318104:fromi1257431817000e4:host17:mail.testse rver.com3:icn17:mail.testserver.com2:io26:Zimbra Collaboration Suite3:iou26:Zimbra Collaboration Suite3:md532:888DF5A08CC724259D3344200644674E8:mis match5:false1:s10:12574318104:sha140:9DB56FABFE238 AD5C24A74BB9F258F9CE978F79D2:toi1288967817000ee
at com.sun.net.ssl.internal.ssl.Alerts.getSSLExceptio n(Unknown Source)
at com.sun.net.ssl.internal.ssl.SSLSocketImpl.fatal(U nknown Source)
at com.sun.net.ssl.internal.ssl.Handshaker.fatalSE(Un known Source)
at com.sun.net.ssl.internal.ssl.Handshaker.fatalSE(Un known Source)
at com.sun.net.ssl.internal.ssl.ClientHandshaker.serv erCertificate(Unknown Source)
at com.sun.net.ssl.internal.ssl.ClientHandshaker.proc essMessage(Unknown Source)
at com.sun.net.ssl.internal.ssl.Handshaker.processLoo p(Unknown Source)
at com.sun.net.ssl.internal.ssl.Handshaker.process_re cord(Unknown Source)
at com.sun.net.ssl.internal.ssl.SSLSocketImpl.readRec ord(Unknown Source)
at com.sun.net.ssl.internal.ssl.SSLSocketImpl.perform InitialHandshake(Unknown Source)
at com.sun.net.ssl.internal.ssl.SSLSocketImpl.startHa ndshake(Unknown Source)
at com.sun.net.ssl.internal.ssl.SSLSocketImpl.startHa ndshake(Unknown Source)
at com.zimbra.common.util.CustomSSLSocket.startHandsh ake(CustomSSLSocket.java:197)
at com.zimbra.common.util.CustomSSLSocket.getInputStr eam(CustomSSLSocket.java:331)
at com.zimbra.cs.mailclient.MailConnection.connect(Ma ilConnection.java:85)
at com.zimbra.cs.datasource.Pop3Sync.connect(Pop3Sync .java:134)
... 32 more
Caused by: java.security.cert.CertificateException: d2:CN17:mail.testserver.com1:O26:Zimbra Collaboration Suite2:OU26:Zimbra Collaboration Suite6:accept4:true5:alias28:mail.testserver.com:1 2574318104:fromi1257431817000e4:host17:mail.testse rver.com3:icn17:mail.testserver.com2:io26:Zimbra Collaboration Suite3:iou26:Zimbra Collaboration Suite3:md532:888DF5A08CC724259D3344200644674E8:mis match5:false1:s10:12574318104:sha140:9DB56FABFE238 AD5C24A74BB9F258F9CE978F79D2:toi1288967817000ee
at com.zimbra.common.util.CustomTrustManager.checkSer verTrusted(CustomTrustManager.java:91)
at com.sun.net.ssl.internal.ssl.JsseX509TrustManager. checkServerTrusted(Unknown Source)
... 44 more
2010-05-25 21:33:36,921 INFO [btpool0-1] [] datasource - Testing: DataSource: { id=40f9c71b-fb04-4461-baa9-d24705defaa4, type=pop3, isEnabled=true, name=allmailsbcc@testserver.com, host=mail.testserver.com, port=995, connectionType=ssl, username=allmailsbcc@testserver.com, folderId=2 }
2010-05-25 21:33:37,264 DEBUG [btpool0-1] [] pop - S: +OK mail.testserver.com Zimbra POP3 server ready
2010-05-25 21:33:37,264 DEBUG [btpool0-1] [] pop - C: CAPA
2010-05-25 21:33:37,327 DEBUG [btpool0-1] [] pop - S: +OK Capability list follows
2010-05-25 21:33:37,327 DEBUG [btpool0-1] [] pop - S: TOP
2010-05-25 21:33:37,327 DEBUG [btpool0-1] [] pop - S: USER
2010-05-25 21:33:37,327 DEBUG [btpool0-1] [] pop - S: UIDL
2010-05-25 21:33:37,327 DEBUG [btpool0-1] [] pop - S: SASL PLAIN X-ZIMBRA
2010-05-25 21:33:37,327 DEBUG [btpool0-1] [] pop - S: EXPIRE 31 USER
2010-05-25 21:33:37,327 DEBUG [btpool0-1] [] pop - S: XOIP
2010-05-25 21:33:37,342 DEBUG [btpool0-1] [] pop - S: IMPLEMENTATION ZimbraInc
2010-05-25 21:33:37,342 DEBUG [btpool0-1] [] pop - S: .
2010-05-25 21:33:37,342 DEBUG [btpool0-1] [] pop - C: USER
allmailsbcc@testserver.com
2010-05-25 21:33:37,389 DEBUG [btpool0-1] [] pop - S: +OK hello
allmailsbcc@testserver.com, please enter your password
2010-05-25 21:33:37,389 DEBUG [btpool0-1] [] pop - C: PASS <password>
2010-05-25 21:33:37,763 DEBUG [btpool0-1] [] pop - S: +OK server ready
2010-05-25 21:33:37,763 DEBUG [btpool0-1] [] pop - C: CAPA
2010-05-25 21:33:37,826 DEBUG [btpool0-1] [] pop - S: +OK Capability list follows
2010-05-25 21:33:37,826 DEBUG [btpool0-1] [] pop - S: TOP
2010-05-25 21:33:37,826 DEBUG [btpool0-1] [] pop - S: USER
2010-05-25 21:33:37,826 DEBUG [btpool0-1] [] pop - S: UIDL
2010-05-25 21:33:37,826 DEBUG [btpool0-1] [] pop - S: SASL PLAIN X-ZIMBRA
2010-05-25 21:33:37,826 DEBUG [btpool0-1] [] pop - S: EXPIRE NEVER
2010-05-25 21:33:37,826 DEBUG [btpool0-1] [] pop - S: XOIP
2010-05-25 21:33:37,826 DEBUG [btpool0-1] [] pop - S: IMPLEMENTATION ZimbraInc
2010-05-25 21:33:37,826 DEBUG [btpool0-1] [] pop - S: .
2010-05-25 21:33:37,826 DEBUG [btpool0-1] [] pop - C: STAT
2010-05-25 21:33:37,873 DEBUG [btpool0-1] [] pop - S: +OK 208363 39692718677
2010-05-25 21:33:37,873 WARN [btpool0-1] [] datasource - Test failed: DataSource: { id=40f9c71b-fb04-4461-baa9-d24705defaa4, type=pop3, isEnabled=true, name=allmailsbcc@testserver.com, host=mail.testserver.com, port=995, connectionType=ssl, username=allmailsbcc@testserver.com, folderId=2 }
com.zimbra.common.service.ServiceException: system failure: Unable to connect to IMAP server: DataSource: { id=40f9c71b-fb04-4461-baa9-d24705defaa4, type=pop3, isEnabled=true, name=allmailsbcc@testserver.com, host=mail.testserver.com, port=995, connectionType=ssl, username=allmailsbcc@testserver.com, folderId=2 }
ExceptionId:btpool0-1:1274803417873:703de944292776e5
Code:service.FAILURE
at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:253)
at com.zimbra.cs.datasource.Pop3Sync.connect(Pop3Sync .java:142)
at com.zimbra.cs.datasource.Pop3Sync.test(Pop3Sync.ja va:98)
at com.zimbra.cs.datasource.DataSourceManager.test(Da taSourceManager.java:67)
at com.zimbra.cs.account.offline.OfflineProvisioning. testDataSource(OfflineProvisioning.java:587)
at com.zimbra.cs.account.offline.OfflineProvisioning. createDataSourceAccount(OfflineProvisioning.java:6 85)
at com.zimbra.cs.account.offline.OfflineProvisioning. createAccount(OfflineProvisioning.java:475)
at com.zimbra.cs.service.admin.CreateAccount.handle(C reateAccount.java:58)
at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:429)
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:286)
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:160)
at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:275)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:727)
at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:187)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:487)
at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:362)
at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:216)
at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:181)
at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:716)
at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:406)
at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:211)
at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114)
at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
at org.mortbay.jetty.handler.RewriteHandler.handle(Re writeHandler.java:176)
at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
at org.mortbay.jetty.Server.handle(Server.java:313)
at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:506)
at org.mortbay.jetty.HttpConnection$RequestHandler.co ntent(HttpConnection.java:844)
at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:644)
at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:211)
at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:381)
at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:396)
at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:442)
Caused by: javax.security.auth.login.LoginException: Invalid STAT response: 208363 39692718677
at com.zimbra.cs.datasource.Pop3Sync.connect(Pop3Sync .java:138)
... 32 more
Still getting same error
"User account authentication failed. Please check username and password."
Thanks,
Yukari !!!