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Thread: Problem with mail filters

  1. #1
    zinformatica is offline Starter Member
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    Default Problem with mail filters

    The target:

    our customer receives too many mails, basically from 5 domains, letś say a.com, b.com, c.com, d.com and e.com.

    He wishes to move to trash AND forward mail to another@otherdomain.com, any mails coming from the previously mentioned 5 domains (a.com to e.com), EXCEPT if the mail came from, let's say, a@a.com, b@b.com, c@c.com, d@d.com, e@e.com (this is, if a mail comes from a.com, and it is not from a@a.com, forward that mail to another@otherdomain.com and store it in trash. Otherwise store it in mailbox; and likewise for b.com, d.com, etc).
    He also wishes to forward to another@otherdomain.com any mail with a subject like "inscripcion en linea"

    The problem is, i have done this in many ways but for some reason, the filters work correctly for *@e.com, but they won't work for *@a.com

    How should I apply the filters? I'm really puzzled, i've tried many combinations with no improvement in the situation
    Thanks

  2. #2
    fhouston is offline Active Member
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    Default

    Frankly I'm kind of puzzled too... in the sense of trying to figure out what it is you're doing in the first place

    Let me see if I can restate it so it makes sense to me. So you have mail coming to a single user from 5 domains. You want all mail to this user forwarded to a single address and then trashed on the original account, unless it comes from a specific user(s) from those other domains. Then you also want a specific exception for email that comes in w/ a specific subject line. Does that sound right?

    If so I think (and I stress that since I'm new to zimbra too) what might work is the following order ([stop] means use the don't process more filters checkbox):

    - specific subject exception -> forwarded to address and trashed(?) [stop]
    - the specific from addresses (a@a.com...) -> keep in inbox [stop]
    - the generic domain filters (*@a.com...) -> forward to address and trash

    Seems like that would work, is that similar to what you have? Something else you may want to try instead of actually listing the @a.com domains in the final filter, just create a filter whose conditions are always met ("subject must contain qwerty" or "subject must not contain qwerty" sort of thing) and have the result be forwarded and trashed.

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