Assign Mail to person

[dranakan]

Hello,

We need your help to discuss about a situation...

In our organisation we have a adress email : support@... to get message about bugs/questions/ask help from customers.
All messages for this adress comes into a shared repository (all users in the organisation can see it) and when someone is concerned he moves the message in his "Inbox".

A software on each user's computer notifies that a mail is in the share repository.

Problems :
- If nobody takes the mail (perhaps responsible is absent), all people get the notification all the day...
- There is no trace to know who has taken the mail to process it.

Do you have ideas to do better without installation another program (like CRM) ?
We think using tags (to say this is assign to user XXX) but tags are not available with shared repository with last version of Zimbra.

Thanks

[raj]

read about shared or family mailboxes
Mailboxes: Sharing vs. Relationships » Zimbra :: Blog

also search for forums about them..may be this will work for you to certain degree.

raj