Assign Mail to person
We need your help to discuss about a situation...
In our organisation we have a adress email : support@... to get message about bugs/questions/ask help from customers.
All messages for this adress comes into a shared repository (all users in the organisation can see it) and when someone is concerned he moves the message in his "Inbox".
A software on each user's computer notifies that a mail is in the share repository.
- If nobody takes the mail (perhaps responsible is absent), all people get the notification all the day...
- There is no trace to know who has taken the mail to process it.
Do you have ideas to do better without installation another program (like CRM) ?
We think using tags (to say this is assign to user XXX) but tags are not available with shared repository with last version of Zimbra.
read about shared or family mailboxes
Mailboxes: Sharing vs. Relationships » Zimbra :: Blog
also search for forums about them..may be this will work for you to certain degree.