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I work for a company in the IT department as an Administrator, and need to back up a users email that no longer works here. In Zimbra how do I do that? Do I use the export/import method?
The easiest way would be to open up the account and go to Preferences -> Import / Export -> Export
That menu option is only available in 6.0.0+ though, if you are on an older version of Zimbra the way to access this backup format is detailed here: ZCS-to-ZCS Migrations » Zimbra :: Blog