An unknown error (mail.NO_SUCH_BLOB) has occurred

[riteshchoudhury]

Dear Team,

I am getting this error message now very often in zimbra desktop.


*************************************
An unknown error (mail.NO_SUCH_BLOB) has occurred.
method: SearchRequest
msg: No such blob: mailbox=2, item=21940, change=18985
code: mail.NO_SUCH_BLOB
detail: soap:Sender
trace: btpool0-0:1265109610953:ef2afafbf644b71a
request:

Body: {
SearchRequest: {
_jsns: "urn:zimbraMail",
cursor: {
id: "bc296ce3-3c87-4c91-871d-fd89df3a0284:21939",
sortVal: "1265033794000"
},
fetch: 1,
limit: 100,
locale: {
_content: "en_US"
},
offset: 200,
query: "in:inbox",
sortBy: "dateDesc",
types: "message",
tz: {
id: "(GMT+05.30) Chennai / Kolkata / Mumbai / New Delhi"
}
}
},
Header: {
context: {
_jsns: "urn:zimbra",
account: {
_content: "reetesh@marggroup.com",
by: "name"
},
authToken: "(removed)",
format: {
type: "js"
},
notify: {
seq: 4
},
sessionId: {
_content: 117,
id: 117
},
userAgent: {
name: "ZimbraWebClient - PRISM (Win)",
version: "0.0"
}
}
}
***********************************************

Please help in resolving the issue

[ArcaneMagus]

That error generally means that it tried to access some file in the data store, but the file was not found. This should not happen unless something went in and deleted part of your local mail store. You can try re-indexing the accounts you are seeing this error in under the account setup page.

[riteshchoudhury]

ok, so what shall i do to rectify the error, shall i take the backup of my mails and reinstall zimbra or is there a simple way out

[ArcaneMagus]

Originally Posted by ArcaneMagus

You can try re-indexing the accounts you are seeing this error in under the account setup page.

If that doesn't work then what you just mentioned is probably the next step to try.

[phpasp]

hi all,how to fix it ?

[riteshchoudhury]

Hiii all,

Cause: The problem generally occurs if you copy the data files as backup and restore in the new installation. the Zimbra services fails to search for index of these mails and through such erorrs.

Solution: Take prope backup in Zimbra desktop Via export option.
and then restore the file in new installation.

Thanks
Reetesh