Zimbra

BeejCyr · #1 (**permalink**) 05-11-2009, 07:30 AM

When I attempt to create my yahoo account in Zimbra Desktop I receive the following error:
"User account authentication failed. Please check username and password."

I have verified the account information, I have tried it on three seperate computers and receive the same answer on all three. Is there a way to see what is going on?

I can tell you that the account is very old (in internet years) and way back when I first set it up, yahoo allowed me to put a space in the username. Then for a time I had to use a plus and in the last several years I have been able to omit the space all together. When I try to use the plus symbol in the account name Zimbra come back with an error.

king0770 · #2 (**permalink**) 05-11-2009, 03:40 PM

So your Yahoo! username has a space? Have you tried putting double quotes around the username? eg, "john smith"

I personally haven't seen a Yahoo! username with a space. Let me ask the developers, and get their thoughts on the subject.

Can you attach the zdesktop.log file from the setup?

BeejCyr · #3 (**permalink**) 05-11-2009, 07:37 PM

Originally... many years go I was able to enter it with a space, but for the last several years the space was not required. I just enter it as one word. When yahoo came out with avatars several years back, I was unable to save my avatar with this account, I can only assume it was due to the space. I will try the double quotes.

jmhe · #4 (**permalink**) 05-11-2009, 11:47 PM

Have you tried using one-word (no space) on zimbra desktop yet?

Quote:

Originally Posted by BeejCyr

Originally... many years go I was able to enter it with a space, but for the last several years the space was not required. I just enter it as one word. When yahoo came out with avatars several years back, I was unable to save my avatar with this account, I can only assume it was due to the space. I will try the double quotes.

BeejCyr · #5 (**permalink**) 05-12-2009, 07:18 AM

I have tried it with no space and zimbra reports:
"User account authentication failed. Please check username and password"

With a space:
"service.INVALID_REQUEST: invalid request: invalid email address"

With a plus:
"Authentication failed due to unknown reason. If issue persists, please report this error here."

If I use a '+' and encapsulate the whole address in double quotes I set the same error as I do without the double quotes

Just for grins, to make sure my memory was not faulty I went to yahoo and tried logging in with the + and it logged me in just fine. Then as an expiriment I tried logging in again, this time intentionally putting the plus in a different place just to see if Yahoo might just be dropping the plus internally and I got a message saying that this username was not in use and that I could register it if I wanted it.

Hmmm.....

jmhe · #6 (**permalink**) 05-12-2009, 01:25 PM

can you try to login from web to your yahoo account, and create an alias that does not have space? then use that alias to set up at ZD.

Quote:

Originally Posted by BeejCyr

I have tried it with no space and zimbra reports:
"User account authentication failed. Please check username and password"

With a space:
"service.INVALID_REQUEST: invalid request: invalid email address"

With a plus:
"Authentication failed due to unknown reason. If issue persists, please report this error here."

If I use a '+' and encapsulate the whole address in double quotes I set the same error as I do without the double quotes

Just for grins, to make sure my memory was not faulty I went to yahoo and tried logging in with the + and it logged me in just fine. Then as an expiriment I tried logging in again, this time intentionally putting the plus in a different place just to see if Yahoo might just be dropping the plus internally and I got a message saying that this username was not in use and that I could register it if I wanted it.

Hmmm.....