Mail not delivered

[Mudasar]

Hi,

One of my user send mail to out side domain and it is not delivered, i cant see any logs in /var/log/maillog, but i got following logs in /var/log/zimbra.log


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Mar 16 03:52:47 zm1 postfix/qmgr[24162]: A8C9F396FF5B: from=<abc@mydomain.com>, size=170549, nrcpt=1 (queue active)
Mar 16 03:52:47 zm1 slapd[21133]: conn=291848 op=162 SRCH base="" scope=2 deref=2 filter="(&(objectClass=amavisAccount)(|(mail=user@ outsidedomain.com)(mail=user@outsidedomain.com)(ma il=user)(mail=@outsidedomain.com)(mail=@.outsidedo main.com)(mail=@.com)(mail=@.)))"
Mar 16 03:52:47 zm1 slapd[21133]: conn=291848 op=162 SEARCH RESULT tag=101 err=0 nentries=0 text=
Mar 16 03:52:47 zm1 amavis[20487]: (20487-16) ESMTP::10024 /opt/zimbra/data/amavisd/tmp/amavis-20090316T034401-20487: <abc@mydomain.com> -> <user@outsidedomain.com> SIZE=170549 Received: from zm1.mydomain.com ([127.0.0.1]) by localhost (zm1.mydomain.com [127.0.0.1]) (amavisd-new, port 10024) with ESMTP for <user@outsidedomain.com>; Mon, 16 Mar 2009 03:52:47 -0700 (PDT)
Mar 16 03:52:47 zm1 amavis[20487]: (20487-16) Checking: sxuELzy6u-cF [124.29.192.109] <abc@mydomain.com> -> <user@outsidedomain.com>
Mar 16 03:52:48 zm1 slapd[21133]: conn=291526 op=14881 SRCH base="" scope=2 deref=0 filter="(&(zimbraDomainName=mydomain.com)(zimbraDo mainType=alias)(zimbraMailStatus=enabled))"
Mar 16 03:52:48 zm1 slapd[21133]: conn=291526 op=14881 SRCH attr=zimbraDomainName
Mar 16 03:52:48 zm1 slapd[21133]: conn=291526 op=14881 SEARCH RESULT tag=101 err=0 nentries=0 text=
Mar 16 03:52:48 zm1 slapd[21133]: conn=291526 op=14882 SRCH base="" scope=2 deref=0 filter="(&(zimbraDomainName=mydomain.com)(zimbraDo mainType=local)(zimbraMailStatus=enabled))"
Mar 16 03:52:48 zm1 slapd[21133]: conn=291526 op=14882 SRCH attr=zimbraDomainName
----------------------------------------------------------------

[uxbod]

We need to see more of /var/log/zimbra.log for when your server actually connects to the remote MTA.

[Mudasar]

Hi,


Following are some other logs

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Mar 16 03:52:56 zm1 postfix/smtp[23622]: 4A2A613A0005: to=<Ugur.Kilic@outsidedomain.com>, relay=mail2.outsidedomain.com[xx.xx.xx.xx]:25, delay=4.5, delays=0.3/0/1/3.2, dsn=2.0.0, status=sent (250 2.0.0 Ok: queued as 221FE108027)
Mar 16 03:52:56 zm1 postfix/qmgr[24162]: 4A2A613A0005: removed
--------------------------------------------

Logs show mail has been delivered. if i am not wrong

It is any other logs that tells me the complete process of mail delivery, imean to say from hand shaking to delivered mail.

One more thing that previous log there is "deref=2" and in most of the mails it is 0.

[uxbod]

250 2.0.0 Ok: queued as 221FE108027

The remote server has accepted the email so you would need to check with their Postmaster as to why it was not delivered. Once it has left your server and been accepted by a remote MTA you are reliant on somebody else to trace the delivery for you.