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Thread: rc2 issue

  1. #1
    drdre is offline Elite Member
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    Default rc2 issue

    hi all..

    Firstly when i tried the auto update, it gave me a java temp error when it had unisntalled the previosu rc1 verison and had extracted itself...which was werid, forgot to screen shot it...

    but anyhows.. i had to install it from scratch now and when i did... i setup my 3 accounts that i normally look after.... and on the first account once i go the tab for it i get an error message about another account that is inactive, but isnt listed and i dont have the iacntive account setup in zdesktop.. this is the following debug window error


    "method: GetMiniCalRequest
    msg: account is not active:donna.pouchet@chapmans.co.tt
    code: account.ACCOUNT_INACTIVE
    detail: soap:Receiver
    trace: btpool0-90:1236183361588:87dd06de716687ce:SoapEngine393
    request:

    Body: {
    GetMiniCalRequest: {
    _jsns: "urn:zimbraMail",
    e: 1239508800000,
    folder: [
    0: {
    id: "d4edc4b0-032b-4abc-b917-28ff116fbe30:10"
    },
    1: {
    id: "d4edc4b0-032b-4abc-b917-28ff116fbe30:608"
    }
    ],
    s: 1235880000000
    }
    },
    Header: {
    context: {
    _jsns: "urn:zimbra",
    account: {
    _content: "andreb@chapmans.co.tt",
    by: "name"
    },
    authToken: "(removed)",
    format: {
    type: "js"
    },
    notify: {
    seq: 2088
    },
    sessionId: {
    _content: 159,
    id: 159
    },
    userAgent: {
    name: "ZimbraWebClient - PRISM (Win)",
    version: "0.0"
    }
    }
    }
    "

  2. #2
    jmhe is offline Zimbra Employee
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    Default

    what do you see if you try to do the same with web client?

  3. #3
    drdre is offline Elite Member
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    Default

    nope it works fine in the browser.. just gives that annonying error in zdesktop.

  4. #4
    jmhe is offline Zimbra Employee
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    are you sharing any folders with "andreb@chapmans.co.tt" ? or do you have any invitations of some events from "andreb@chapmans.co.tt" ?

  5. #5
    drdre is offline Elite Member
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    The email address that is closed is donna.pouchet@chapmans.co.tt ... none of her folders are shared.

  6. #6
    jmhe is offline Zimbra Employee
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    based on the exception log, andreb@chapmans.co.tt must have created a link (mount point) to a calendar folder, which is owned by donna.pouchet@chapmans.co.tt.

    you need to delete (unmount) that sharing calendar folder in andreb@chapmans.co.tt's account.

  7. #7
    drdre is offline Elite Member
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    ahh.. the calender.. ok. i will do that when i go to work..

    thanks alot.

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