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Thread: [SOLVED] today's update in beta of ZD, now won't start

  1. 03-04-2009, 07:10 AM #1
    gnyce
    gnyce is offline Advanced Member
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    Default [SOLVED] today's update in beta of ZD, now won't start

    I chose to participate in the beta program of Zimbra Desktop. There was an update this morning - not sure if this is the RC2, or something different. Regardless, I'm now not able to use it. This is on WinXP - service shows as started, can see port 7633 running, but Prism/UI fails to start. Using FF directly to my local install gives me an HTTP ERROR: 500 INTERNAL_SERVER_ERROR

    RequestURI=/zimbra/desktop/login.jsp
    Caused by: java.lang.NoClassDefFoundError
    ________________

    zdesktop.out is not very informative....
    0 INFO [main] log - Logging to org.slf4j.impl.Log4jLoggerAdapter(org.mortbay.log) via org.mortbay.log.Slf4jLog
    485 INFO [main] log - jetty-6.1.5
    703 INFO [main] log - No Transaction manager found - if your webapp requires one, please configure one.
    Zimbra server process is running as uid=-1 euid=-1 gid=-1 egid=-1
    1453 INFO [main] security - keystore not present
    ________________

    and the zdesktop.log coincides with the error msg above:

    2009-03-04 09:18:25,055 ERROR [btpool0-2] [] log - /zimbra/desktop/login.jsp
    java.lang.NoClassDefFoundError
    at com.zimbra.kabuki.util.Colors.decode(Colors.java:1 69)
    at com.zimbra.kabuki.util.Colors.load(Colors.java:127 )
    at com.zimbra.kabuki.util.Colors.init(Colors.java:99)
    at com.zimbra.kabuki.util.Colors.getColor(Colors.java :51)
    at com.zimbra.webClient.servlet.SkinResources$Manifes t.getColor(SkinResources.java:1443)
    at com.zimbra.webClient.servlet.SkinResources$Manifes t.outputDarkerColor(SkinResources.java:1392)
    at com.zimbra.webClient.servlet.SkinResources$Manifes t.handleMethodCalls(SkinResources.java:1326)
    at com.zimbra.webClient.servlet.SkinResources$Manifes t.replace(SkinResources.java:1275)
    at com.zimbra.webClient.servlet.SkinResources$Manifes t.getProperty(SkinResources.java:1262)
    at com.zimbra.webClient.servlet.SkinResources$Manifes t.replace(SkinResources.java:1289)
    at com.zimbra.webClient.servlet.SkinResources$Manifes t.getProperty(SkinResources.java:1262)
    at com.zimbra.webClient.servlet.SkinResources$Manifes t.replace(SkinResources.java:1289)
    at com.zimbra.webClient.servlet.SkinResources$Manifes t.getProperty(SkinResources.java:1262)
    at com.zimbra.webClient.servlet.SkinResources$Manifes t.<init>(SkinResources.java:1188)
    at com.zimbra.webClient.servlet.SkinResources.generat e(SkinResources.java:458)
    at com.zimbra.webClient.servlet.SkinResources.doGet(S kinResources.java:223)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:707)
    at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:190)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
    at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:487)
    at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:362)
    at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:216)
    at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:181)
    at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:716)
    at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:406)
    at org.mortbay.jetty.servlet.Dispatcher.include(Dispa tcher.java:192)
    at org.apache.jasper.runtime.JspRuntimeLibrary.includ e(JspRuntimeLibrary.java:997)
    at org.apache.jsp.public_.launchZCS_jsp._jspService(o rg.apache.jsp.public_.launchZCS_jsp:266)
    at org.apache.jasper.runtime.HttpJspBase.service(Http JspBase.java:93)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
    at org.apache.jasper.servlet.JspServletWrapper.servic e(JspServletWrapper.java:373)
    at org.apache.jasper.servlet.JspServlet.serviceJspFil e(JspServlet.java:477)
    at org.apache.jasper.servlet.JspServlet.service(JspSe rvlet.java:371)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
    at com.zimbra.webClient.servlet.JspServlet.service(Js pServlet.java:50)
    at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:487)
    at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:362)
    at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:216)
    at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:181)
    at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:716)
    at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:406)
    at org.mortbay.jetty.servlet.Dispatcher.forward(Dispa tcher.java:268)
    at org.mortbay.jetty.servlet.Dispatcher.forward(Dispa tcher.java:126)
    at org.apache.jasper.runtime.PageContextImpl.forward( PageContextImpl.java:767)
    at org.apache.jsp.public_.login_jsp._jspx_meth_c_othe rwise_4(org.apache.jsp.public_.login_jsp:1863)
    at org.apache.jsp.public_.login_jsp._jspx_meth_c_choo se_5(org.apache.jsp.public_.login_jsp:1609)
    at org.apache.jsp.public_.login_jsp._jspx_meth_c_when _7(org.apache.jsp.public_.login_jsp:1581)
    at org.apache.jsp.public_.login_jsp._jspx_meth_c_choo se_4(org.apache.jsp.public_.login_jsp:1548)
    at org.apache.jsp.public_.login_jsp._jspx_meth_c_othe rwise_3(org.apache.jsp.public_.login_jsp:1411)
    at org.apache.jsp.public_.login_jsp._jspx_meth_c_choo se_2(org.apache.jsp.public_.login_jsp:1200)
    at org.apache.jsp.public_.login_jsp._jspx_meth_c_if_2 (org.apache.jsp.public_.login_jsp:1172)
    at org.apache.jsp.public_.login_jsp._jspService(org.a pache.jsp.public_.login_jsp:370)
    at org.apache.jasper.runtime.HttpJspBase.service(Http JspBase.java:93)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
    at org.apache.jasper.servlet.JspServletWrapper.servic e(JspServletWrapper.java:373)
    at org.apache.jasper.servlet.JspServlet.serviceJspFil e(JspServlet.java:477)
    at org.apache.jasper.servlet.JspServlet.service(JspSe rvlet.java:371)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
    at com.zimbra.webClient.servlet.JspServlet.service(Js pServlet.java:50)
    at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:487)
    at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:362)
    at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:216)
    at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:181)
    at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:716)
    at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:406)
    at org.mortbay.jetty.servlet.Dispatcher.forward(Dispa tcher.java:268)
    at org.mortbay.jetty.servlet.Dispatcher.forward(Dispa tcher.java:126)
    at org.apache.jasper.runtime.PageContextImpl.forward( PageContextImpl.java:767)
    at org.apache.jsp.desktop.login_jsp._jspx_meth_c_when _0(login_jsp.java:423)
    at org.apache.jsp.desktop.login_jsp._jspx_meth_c_choo se_0(login_jsp.java:390)
    at org.apache.jsp.desktop.login_jsp._jspService(login _jsp.java:246)
    at org.apache.jasper.runtime.HttpJspBase.service(Http JspBase.java:93)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
    at org.apache.jasper.servlet.JspServletWrapper.servic e(JspServletWrapper.java:373)
    at org.apache.jasper.servlet.JspServlet.serviceJspFil e(JspServlet.java:477)
    at org.apache.jasper.servlet.JspServlet.service(JspSe rvlet.java:371)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
    at com.zimbra.webClient.servlet.JspServlet.service(Js pServlet.java:50)
    at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:487)
    at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1093)
    at com.zimbra.webClient.filters.SetHeaderFilter.doFil ter(SetHeaderFilter.java:279)
    at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1084)
    at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:360)
    at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:216)
    at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:181)
    at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:716)
    at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:406)
    at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:211)
    at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
    at org.mortbay.jetty.handler.RewriteHandler.handle(Re writeHandler.java:176)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
    at org.mortbay.jetty.Server.handle(Server.java:313)
    at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:506)
    at org.mortbay.jetty.HttpConnection$RequestHandler.he aderComplete(HttpConnection.java:830)
    at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:514)
    at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:211)
    at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:381)
    at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:396)
    at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:442)
    2009-03-04 09:18:25,430 ERROR [btpool0-2] [] log - Nested in javax.servlet.ServletException: java.lang.NoClassDefFoundError:
    java.lang.NoClassDefFoundError
    at com.zimbra.kabuki.util.Colors.decode(Colors.java:1 69)
    at com.zimbra.kabuki.util.Colors.load(Colors.java:127 )
    at com.zimbra.kabuki.util.Colors.init(Colors.java:99)
    at com.zimbra.kabuki.util.Colors.getColor(Colors.java :51)
    at com.zimbra.webClient.servlet.SkinResources$Manifes t.getColor(SkinResources.java:1443)
    at com.zimbra.webClient.servlet.SkinResources$Manifes t.outputDarkerColor(SkinResources.java:1392)
    at com.zimbra.webClient.servlet.SkinResources$Manifes t.handleMethodCalls(SkinResources.java:1326)
    at com.zimbra.webClient.servlet.SkinResources$Manifes t.replace(SkinResources.java:1275)
    at com.zimbra.webClient.servlet.SkinResources$Manifes t.getProperty(SkinResources.java:1262)
    at com.zimbra.webClient.servlet.SkinResources$Manifes t.replace(SkinResources.java:1289)
    at com.zimbra.webClient.servlet.SkinResources$Manifes t.getProperty(SkinResources.java:1262)
    at com.zimbra.webClient.servlet.SkinResources$Manifes t.replace(SkinResources.java:1289)
    at com.zimbra.webClient.servlet.SkinResources$Manifes t.getProperty(SkinResources.java:1262)
    at com.zimbra.webClient.servlet.SkinResources$Manifes t.<init>(SkinResources.java:1188)
    at com.zimbra.webClient.servlet.SkinResources.generat e(SkinResources.java:458)
    at com.zimbra.webClient.servlet.SkinResources.doGet(S kinResources.java:223)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:707)
    at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:190)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
    at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:487)
    at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:362)
    at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:216)
    at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:181)
    at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:716)
    at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:406)
    at org.mortbay.jetty.servlet.Dispatcher.include(Dispa tcher.java:192)
    at org.apache.jasper.runtime.JspRuntimeLibrary.includ e(JspRuntimeLibrary.java:997)
    at org.apache.jsp.public_.launchZCS_jsp._jspService(o rg.apache.jsp.public_.launchZCS_jsp:266)
    at org.apache.jasper.runtime.HttpJspBase.service(Http JspBase.java:93)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
    at org.apache.jasper.servlet.JspServletWrapper.servic e(JspServletWrapper.java:373)
    at org.apache.jasper.servlet.JspServlet.serviceJspFil e(JspServlet.java:477)
    at org.apache.jasper.servlet.JspServlet.service(JspSe rvlet.java:371)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
    at com.zimbra.webClient.servlet.JspServlet.service(Js pServlet.java:50)
    at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:487)
    at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:362)
    at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:216)
    at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:181)
    at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:716)
    at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:406)
    at org.mortbay.jetty.servlet.Dispatcher.forward(Dispa tcher.java:268)
    at org.mortbay.jetty.servlet.Dispatcher.forward(Dispa tcher.java:126)
    at org.apache.jasper.runtime.PageContextImpl.forward( PageContextImpl.java:767)
    at org.apache.jsp.public_.login_jsp._jspx_meth_c_othe rwise_4(org.apache.jsp.public_.login_jsp:1863)
    at org.apache.jsp.public_.login_jsp._jspx_meth_c_choo se_5(org.apache.jsp.public_.login_jsp:1609)
    at org.apache.jsp.public_.login_jsp._jspx_meth_c_when _7(org.apache.jsp.public_.login_jsp:1581)
    at org.apache.jsp.public_.login_jsp._jspx_meth_c_choo se_4(org.apache.jsp.public_.login_jsp:1548)
    at org.apache.jsp.public_.login_jsp._jspx_meth_c_othe rwise_3(org.apache.jsp.public_.login_jsp:1411)
    at org.apache.jsp.public_.login_jsp._jspx_meth_c_choo se_2(org.apache.jsp.public_.login_jsp:1200)
    at org.apache.jsp.public_.login_jsp._jspx_meth_c_if_2 (org.apache.jsp.public_.login_jsp:1172)
    at org.apache.jsp.public_.login_jsp._jspService(org.a pache.jsp.public_.login_jsp:370)
    at org.apache.jasper.runtime.HttpJspBase.service(Http JspBase.java:93)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
    at org.apache.jasper.servlet.JspServletWrapper.servic e(JspServletWrapper.java:373)
    at org.apache.jasper.servlet.JspServlet.serviceJspFil e(JspServlet.java:477)
    at org.apache.jasper.servlet.JspServlet.service(JspSe rvlet.java:371)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
    at com.zimbra.webClient.servlet.JspServlet.service(Js pServlet.java:50)
    at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:487)
    at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:362)
    at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:216)
    at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:181)
    at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:716)
    at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:406)
    at org.mortbay.jetty.servlet.Dispatcher.forward(Dispa tcher.java:268)
    at org.mortbay.jetty.servlet.Dispatcher.forward(Dispa tcher.java:126)
    at org.apache.jasper.runtime.PageContextImpl.forward( PageContextImpl.java:767)
    at org.apache.jsp.desktop.login_jsp._jspx_meth_c_when _0(login_jsp.java:423)
    at org.apache.jsp.desktop.login_jsp._jspx_meth_c_choo se_0(login_jsp.java:390)
    at org.apache.jsp.desktop.login_jsp._jspService(login _jsp.java:246)
    at org.apache.jasper.runtime.HttpJspBase.service(Http JspBase.java:93)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
    at org.apache.jasper.servlet.JspServletWrapper.servic e(JspServletWrapper.java:373)
    at org.apache.jasper.servlet.JspServlet.serviceJspFil e(JspServlet.java:477)
    at org.apache.jasper.servlet.JspServlet.service(JspSe rvlet.java:371)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
    at com.zimbra.webClient.servlet.JspServlet.service(Js pServlet.java:50)
    at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:487)
    at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1093)
    at com.zimbra.webClient.filters.SetHeaderFilter.doFil ter(SetHeaderFilter.java:279)
    at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1084)
    at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:360)
    at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:216)
    at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:181)
    at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:716)
    at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:406)
    at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:211)
    at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
    at org.mortbay.jetty.handler.RewriteHandler.handle(Re writeHandler.java:176)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
    at org.mortbay.jetty.Server.handle(Server.java:313)
    at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:506)
    at org.mortbay.jetty.HttpConnection$RequestHandler.he aderComplete(HttpConnection.java:830)
    at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:514)
    at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:211)
    at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:381)
    at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:396)
    at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:442)
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  2. 03-04-2009, 10:42 AM #2
    jmhe
    jmhe is offline Zimbra Employee
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    Default

    can you attach .install4j/installation.log file? that may help us to find the root of this problem.

    at this point, you will have to download the rc2 installer from Zimbra offers Open Source email server software and shared calendar for Linux and the Mac and re-install it at the same location manually.
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  3. 03-04-2009, 11:01 AM #3
    gnyce
    gnyce is offline Advanced Member
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    Default installation.log attached

    Tried installing the RC2, but it fails because it "cannot uninstall the previous version"...

    thanks,
    Greg
    Attached Files Attached Files
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  4. 03-04-2009, 11:37 AM #4
    jmhe
    jmhe is offline Zimbra Employee
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    you will have to do a manual uninstall then re-install. http://wiki.zimbra.com/index.php?tit...do_I_do_now.3F

    if you follow the instruction closely, you won't loose your account settings.

    we are aware of this problem and will address it soon. sorry about the inconvenience.
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  5. 03-04-2009, 02:03 PM #5
    gnyce
    gnyce is offline Advanced Member
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    Thanks, the manual uninstall worked... as long as you guys are aware of it, I'm good.

    thanks,
    Greg
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