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  #1 (permalink)  
Old 02-11-2009, 06:39 PM
Member
  
Posts: 13
Question SSL cert expired, but can access Account Setup
I have just installed RC1 of desktop, however, I have been having this problem for at least the last 2 Desktop Releases.

We are running Version 5.0.8_GA_2462.RHEL5_64.NETWORK Jul 9, 2008 on the server.

So, I have Desktop installed, I can run it, however presently I can only see mail from last August and prior - when I last successfully used it. The status on my account name when I hover over it is as follows:

'Status: Invalid or untrusted server SSL certificate. Please go to edit screen of Account Setup to revalidate settings'.

Yep, that makes sense. So next I click on Account Setup or Setup depending on the skin I"m using (and I've tried several just in case it was a skin issue).

And then I get a lovely 500 error page beginning as follows:

HTTP ERROR: 500

java.lang.NullPointerException

RequestURI=/zimbra/
Caused by:

javax.el.ELException: java.lang.NullPointerException


Thus, I can't edit my account settings and sort out the certificate issue.

All help very much appreciated! Let me know if I need to provide more details on any of this. (I have searched the forum, but can't seem to find anyone else having this issue).
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  #2 (permalink)  
Old 02-12-2009, 12:40 AM
Zimbra Employee
  
Posts: 1,688
Default
hmm, usually this kind of jsp issue implies an installation problem. could you first provide the entire error? it should give you a lot more than the a few lines you pasted.
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  #3 (permalink)  
Old 02-12-2009, 12:23 PM
Member
  
Posts: 13
Default Full Error output
Cheers, full error here:

HTTP ERROR: 500

java.lang.NullPointerException

RequestURI=/zimbra/
Caused by:

javax.el.ELException: java.lang.NullPointerException
at javax.el.BeanELResolver.getValue(BeanELResolver.ja va:266)
at javax.el.CompositeELResolver.getValue(CompositeELR esolver.java:143)
at com.sun.el.parser.AstValue.getValue(AstValue.java: 138)
at com.sun.el.ValueExpressionImpl.getValue(ValueExpre ssionImpl.java:206)
at org.apache.jasper.runtime.PageContextImpl.evaluate Expression(PageContextImpl.java:984)
at org.apache.jsp.desktop.console_jsp._jspx_meth_c_se t_0(console_jsp.java:216)
at org.apache.jsp.desktop.console_jsp._jspService(con sole_jsp.java:123)
at org.apache.jasper.runtime.HttpJspBase.service(Http JspBase.java:93)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
at org.apache.jasper.servlet.JspServletWrapper.servic e(JspServletWrapper.java:373)
at org.apache.jasper.servlet.JspServlet.serviceJspFil e(JspServlet.java:477)
at org.apache.jasper.servlet.JspServlet.service(JspSe rvlet.java:371)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
at com.zimbra.webClient.servlet.JspServlet.service(Js pServlet.java:50)
at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:487)
at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:362)
at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:216)
at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:181)
at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:716)
at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:406)
at org.mortbay.jetty.servlet.Dispatcher.forward(Dispa tcher.java:268)
at org.mortbay.jetty.servlet.Dispatcher.forward(Dispa tcher.java:126)
at org.mortbay.jetty.servlet.DefaultServlet.doGet(Def aultServlet.java:465)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:707)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:487)
at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1093)
at com.zimbra.webClient.filters.SetHeaderFilter.doFil ter(SetHeaderFilter.java:265)
at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1084)
at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:360)
at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:216)
at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:181)
at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:716)
at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:406)
at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:211)
at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114)
at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
at org.mortbay.jetty.handler.RewriteHandler.handle(Re writeHandler.java:176)
at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
at org.mortbay.jetty.Server.handle(Server.java:313)
at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:506)
at org.mortbay.jetty.HttpConnection$RequestHandler.he aderComplete(HttpConnection.java:830)
at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:514)
at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:211)
at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:381)
at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:396)
at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:442)
Caused by: java.lang.NullPointerException
at com.zimbra.cs.offline.jsp.ConsoleBean.getAccounts( ConsoleBean.java:172)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Nativ e Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknow n Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Un known Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at javax.el.BeanELResolver.getValue(BeanELResolver.ja va:261)
... 46 more

Caused by:

java.lang.NullPointerException
at com.zimbra.cs.offline.jsp.ConsoleBean.getAccounts( ConsoleBean.java:172)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Nativ e Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknow n Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Un known Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at javax.el.BeanELResolver.getValue(BeanELResolver.ja va:261)
at javax.el.CompositeELResolver.getValue(CompositeELR esolver.java:143)
at com.sun.el.parser.AstValue.getValue(AstValue.java: 138)
at com.sun.el.ValueExpressionImpl.getValue(ValueExpre ssionImpl.java:206)
at org.apache.jasper.runtime.PageContextImpl.evaluate Expression(PageContextImpl.java:984)
at org.apache.jsp.desktop.console_jsp._jspx_meth_c_se t_0(console_jsp.java:216)
at org.apache.jsp.desktop.console_jsp._jspService(con sole_jsp.java:123)
at org.apache.jasper.runtime.HttpJspBase.service(Http JspBase.java:93)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
at org.apache.jasper.servlet.JspServletWrapper.servic e(JspServletWrapper.java:373)
at org.apache.jasper.servlet.JspServlet.serviceJspFil e(JspServlet.java:477)
at org.apache.jasper.servlet.JspServlet.service(JspSe rvlet.java:371)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
at com.zimbra.webClient.servlet.JspServlet.service(Js pServlet.java:50)
at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:487)
at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:362)
at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:216)
at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:181)
at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:716)
at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:406)
at org.mortbay.jetty.servlet.Dispatcher.forward(Dispa tcher.java:268)
at org.mortbay.jetty.servlet.Dispatcher.forward(Dispa tcher.java:126)
at org.mortbay.jetty.servlet.DefaultServlet.doGet(Def aultServlet.java:465)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:707)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:487)
at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1093)
at com.zimbra.webClient.filters.SetHeaderFilter.doFil ter(SetHeaderFilter.java:265)
at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1084)
at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:360)
at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:216)
at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:181)
at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:716)
at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:406)
at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:211)
at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114)
at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
at org.mortbay.jetty.handler.RewriteHandler.handle(Re writeHandler.java:176)
at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
at org.mortbay.jetty.Server.handle(Server.java:313)
at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:506)
at org.mortbay.jetty.HttpConnection$RequestHandler.he aderComplete(HttpConnection.java:830)
at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:514)
at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:211)
at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:381)
at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:396)
at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:442)

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  #4 (permalink)  
Old 02-12-2009, 01:05 PM
Zimbra Employee
  
Posts: 1,688
Default
OK please file a bug and we'll fix it. But can you tell me what kind of accounts you have and since when did you start using Desktop?
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  #5 (permalink)  
Old 02-12-2009, 01:06 PM
Zimbra Employee
  
Posts: 1,688
Default
The reason I'm asking is because it seems to be triggered by accounts created with legacy code.
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  #6 (permalink)  
Old 02-12-2009, 01:31 PM
Zimbra Employee
  
Posts: 1,688
Default
not sure why you posted the stack a second time. could you please open a bug and also please answer my questions?
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  #7 (permalink)  
Old 02-15-2009, 02:13 PM
Member
  
Posts: 13
Default
Aplogies for multiple posts - major browser issues last week. Will raise a bug. And will answer questions once I work out the answers.
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  #8 (permalink)  
Old 02-15-2009, 02:20 PM
Member
  
Posts: 13
Default
Ok, I'm not really sure what you mean by 'what type of accounts do you have'. I have 3 standard users accounts connected in my Zimbra desktop (1 is mine, the other 2 are shared accounts that my team and I all have access to manage)

I exclusively use the advanced Web Access other than when testing desktop. We don't use ZCO and I don't use mobile.

As for when I started using Zimbra Desktop - back in zdesktop_0_84_build_1119_win32 in April last year. And it worked until probably zdesktop_0_90_build_1278_win32.

I am raising a bug now.
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  #9 (permalink)  
Old 02-15-2009, 02:28 PM
Member
  
Posts: 13
Default
Bug 35410 raised.
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  #10 (permalink)  
Old 02-17-2009, 12:56 AM
Zimbra Employee
  
Posts: 1,688
Default
OK, most likely the issue was caused by account created by earlier code. We'll fix it. Thanks!
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