Will not send out mail??

[kelnovak]

I have the latest version of Zimbra desktop. I have two accounts set up and both had been working properly for several weeks.

I am now experiencing problems with one of the accounts not sending the mail that is in the Outbox??? I do not get it at all. I have checked password settings, and I still receive incomming mail.

Anyone experienced this problem or have a solution??

[mmorse]

Welcome to the forums,

Account type? (Zimbra, Ymail, Gmail, Hotmail, Exchange, Imap, Pop etc.)

Enable debug trace in the setup area, then examine <install directory>/zdesktop/log/zdesktop.log

Typical install locations-

Linux: /home/user/zimbra/zdesktop

Mac: /Users/user/zimbra/zdesktop

Win: drive:\zimbra\zdesktop\log if you started out on an earlier version, or the %USERPROFILE% enviromental variable on later versions.
Vista drive:\Users\username\AppData(hidden folder)\Local\Zimbra\zdesktop\log
XP drive:\Documents and Settings\username\Application Data\Zimbra\zdesktop\log

[kelnovak]

I have found the log... not sure what to do from here??

The account is an att.net account that is now hosted by yahoo mail.
(bellsouth/att now has partnered with yahoo mail)
I still log in as standingseam@att.net on the yahoomail sign in.

[jmhe]

can you zip up the log/zdesktop.log and post it here?

[kelnovak]

zdesktop log 2-2.zip

Here is the attachment... hope you can help!

[dac]

So from the log file it looks like send failed because yahoo is requiring captcha. This can happen from time to time, and I will add a fix so that this error gets reported propertly in the UI. In the meantime, if you just log into your yahoo account with your web browser this should clear the error.

[kelnovak]

Loged into yahoo mail in web browser, then logged out. Still did same thing...

Logged into yahoo mail in web browser, and stayed logged in... same thing???

When a message tries to go out from zimbra, I immediatly get a returned mail stating....

" SendMessage failed: Human Verification required. "


Man this is getting very anoying, as this is my business email acct!!!

Thank You for trying to help! You believe there is a resolution near??

[dac]

Hmm, we will have to ask the Yahoo mail team about this. Are you sure you logged into the same Yahoo mail account with your browser? A browser login should clear the captcha error as long as you are logging in from the same IP address.

[kelnovak]

Yes. The account standingseam@att.net is the one that is not oopperating properly in zimbra.

I am logging into and out of the standingseam@att.net account in a IE browser window from the same computer that Zimbra is installed on.

[dac]

Could you try clicking the "Send/Receive Mail" button again? Someone from the ymail team cleared the captcha status for your account.