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  #31 (permalink)  
Old 12-19-2008, 12:38 AM
Zimbra Employee
  
Posts: 1,688
Default
Hi Dastagir, then we need to see your <install>/log/zdesktop.log. Click on send/receive, let it fail with the red indicator, and then open the file <install>/log/zdesktop.log and give us the last 1000 lines. Thanks!
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  #32 (permalink)  
Old 12-19-2008, 02:09 AM
Junior Member
  
Posts: 7
Default Status:Error Red color exclamation mark appeared.
name=pp.prajeev@accelfrontline.in;version=0.92;bui ld=1418;release=BETA;os=Linux i386 2.6.27-7-generic;type=pop3
2008-12-19 11:36:58,723 INFO [mid=5] [] datasource - Importing data for data source 'Prajeev'
2008-12-19 11:36:59,406 DEBUG [mid=5] [] pop - S: +OK <22028.1229666813@atl3.accelmail.com>
2008-12-19 11:36:59,407 DEBUG [mid=5] [] pop - C: CAPA
2008-12-19 11:36:59,718 DEBUG [mid=5] [] pop - S: -ERR authorization first
2008-12-19 11:36:59,718 DEBUG [mid=5] [] pop - C: STLS
2008-12-19 11:37:00,026 DEBUG [mid=5] [] pop - S: -ERR authorization first
2008-12-19 11:37:00,027 WARN [mid=5] [] Pop3Connection - Start TLS failed
com.zimbra.cs.mailclient.CommandFailedException: STLS failed: authorization first
at com.zimbra.cs.mailclient.pop3.Pop3Connection.sendC ommandCheckStatus(Pop3Connection.java:329)
at com.zimbra.cs.mailclient.pop3.Pop3Connection.sendS tartTls(Pop3Connection.java:135)
at com.zimbra.cs.mailclient.MailConnection.startTls(M ailConnection.java:288)
at com.zimbra.cs.mailclient.MailConnection.connect(Ma ilConnection.java:90)
at com.zimbra.cs.datasource.Pop3Sync.connect(Pop3Sync .java:131)
at com.zimbra.cs.datasource.Pop3Sync.importData(Pop3S ync.java:110)
at com.zimbra.cs.datasource.DataSourceManager.importD ata(DataSourceManager.java:154)
at com.zimbra.cs.mailbox.LocalMailbox.importData(Loca lMailbox.java:367)
at com.zimbra.cs.mailbox.LocalMailbox.syncAllLocalDat aSources(LocalMailbox.java:340)
at com.zimbra.cs.mailbox.LocalMailbox.sync(LocalMailb ox.java:401)
at com.zimbra.cs.mailbox.LocalMailbox.syncOnTimer(Loc alMailbox.java:312)
at com.zimbra.cs.mailbox.DesktopMailbox$1.run(Desktop Mailbox.java:262)
at java.util.TimerThread.mainLoop(Unknown Source)
at java.util.TimerThread.run(Unknown Source)
2008-12-19 11:37:00,029 DEBUG [mid=5] [] pop - C: USER pp.prajeev@accelfrontline.in
2008-12-19 11:37:00,335 DEBUG [mid=5] [] pop - S: +OK
2008-12-19 11:37:00,336 DEBUG [mid=5] [] pop - C: PASS <password>
2008-12-19 11:37:00,651 DEBUG [mid=5] [] pop - S: +OK
2008-12-19 11:37:00,651 DEBUG [mid=5] [] pop - C: CAPA
2008-12-19 11:37:00,960 DEBUG [mid=5] [] pop - S: -ERR unimplemented
2008-12-19 11:37:00,961 DEBUG [mid=5] [] pop - C: STAT
2008-12-19 11:37:01,269 DEBUG [mid=5] [] pop - S: +OK 283 26915831
2008-12-19 11:37:01,271 INFO [mid=5] [] datasource - Import completed for data source 'Prajeev'
2008-12-19 11:37:01,293 ERROR [mid=5] [] offline - sync failure: Prajeev
com.zimbra.common.service.ServiceException: system failure: POP3 server must support UIDL extension
ExceptionId:mid=5:1229666821270:65109fdf267f6b4e
Code:service.FAILURE
at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:253)
at com.zimbra.cs.datasource.Pop3Sync.fetchAndRetainMe ssages(Pop3Sync.java:158)
at com.zimbra.cs.datasource.Pop3Sync.importData(Pop3S ync.java:113)
at com.zimbra.cs.datasource.DataSourceManager.importD ata(DataSourceManager.java:154)
at com.zimbra.cs.mailbox.LocalMailbox.importData(Loca lMailbox.java:367)
at com.zimbra.cs.mailbox.LocalMailbox.syncAllLocalDat aSources(LocalMailbox.java:340)
at com.zimbra.cs.mailbox.LocalMailbox.sync(LocalMailb ox.java:401)
at com.zimbra.cs.mailbox.LocalMailbox.syncOnTimer(Loc alMailbox.java:312)
at com.zimbra.cs.mailbox.DesktopMailbox$1.run(Desktop Mailbox.java:262)
at java.util.TimerThread.mainLoop(Unknown Source)
at java.util.TimerThread.run(Unknown Source)
2008-12-19 11:46:02,489 INFO [Shutdown] [] log - Shutdown hook executing
2008-12-19 11:46:03,342 INFO [Shutdown] [] log - Shutdown hook complete
2008-12-19 11:46:31,127 DEBUG [main] [] offline - Loading 6 folder mappings for service 'yahoo.com'
2008-12-19 11:46:31,138 DEBUG [main] [] offline - Loading 2 attrs for service 'yahoo.com'
2008-12-19 11:46:31,139 DEBUG [main] [] offline - Loading 19 folder mappings for service 'gmail.com'
2008-12-19 11:46:31,151 DEBUG [main] [] offline - Loading 2 attrs for service 'gmail.com'
2008-12-19 11:46:31,151 DEBUG [main] [] offline - Loading 5 folder mappings for service 'aol.com'
2008-12-19 11:46:31,152 DEBUG [main] [] offline - Loading 8 folder mappings for service '.m***change'
2008-12-19 11:46:31,156 DEBUG [main] [] offline - Loading 9 folder mappings for service 'hotmail.com'
2008-12-19 11:46:37,946 ERROR [main] [] ObjectHandler - loadHandler caught exception
com.zimbra.cs.zimlet.ZimletException: cannot figure out hostname on localhost
at com.zimbra.cs.zimlet.ZimletException.INVALID_ZIMLE T_CONFIG(ZimletException.java:44)
at com.zimbra.cs.zimlet.ZimletConfig.initialize(Zimle tConfig.java:56)
at com.zimbra.cs.zimlet.ZimletMeta.<init>(ZimletMeta. java:84)
at com.zimbra.cs.zimlet.ZimletConfig.<init>(ZimletCon fig.java:43)
at com.zimbra.cs.object.ObjectHandler.<init>(ObjectHa ndler.java:57)
at com.zimbra.cs.object.ObjectHandler.loadHandler(Obj ectHandler.java:95)
at com.zimbra.cs.object.ObjectHandler.getObjectHandle rs(ObjectHandler.java:77)
at com.zimbra.cs.mime.MimeHandler.getObjects(MimeHand ler.java:246)
at com.zimbra.cs.mime.MimeHandler.getDocument(MimeHan dler.java:232)
at com.zimbra.cs.mime.ParsedDocument.<init>(ParsedDoc ument.java:97)
at com.zimbra.cs.mime.ParsedDocument.<init>(ParsedDoc ument.java:62)
at com.zimbra.cs.mailbox.Mailbox.createDocument(Mailb ox.java:6444)
at com.zimbra.cs.wiki.WikiUtil$WikiMboxUtil.populateF olders(WikiUtil.java:129)
at com.zimbra.cs.wiki.WikiUtil$WikiMboxUtil.startImpo rt(WikiUtil.java:177)
at com.zimbra.cs.offline.OfflineServlet.init(OfflineS ervlet.java:104)
at javax.servlet.GenericServlet.init(GenericServlet.j ava:241)
at org.mortbay.jetty.servlet.ServletHolder.initServle t(ServletHolder.java:433)
at org.mortbay.jetty.servlet.ServletHolder.doStart(Se rvletHolder.java:256)
at org.mortbay.component.AbstractLifeCycle.start(Abst ractLifeCycle.java:40)
at org.mortbay.jetty.servlet.ServletHandler.initializ e(ServletHandler.java:612)
at org.mortbay.jetty.servlet.Context.startContext(Con text.java:139)
at org.mortbay.jetty.webapp.WebAppContext.startContex t(WebAppContext.java:1222)
at org.mortbay.jetty.handler.ContextHandler.doStart(C ontextHandler.java:501)
at org.mortbay.jetty.webapp.WebAppContext.doStart(Web AppContext.java:449)
at org.mortbay.component.AbstractLifeCycle.start(Abst ractLifeCycle.java:40)
at org.mortbay.jetty.handler.HandlerCollection.doStar t(HandlerCollection.java:147)
at org.mortbay.jetty.handler.ContextHandlerCollection .doStart(ContextHandlerCollection.java:161)
at org.mortbay.component.AbstractLifeCycle.start(Abst ractLifeCycle.java:40)
at org.mortbay.jetty.handler.HandlerCollection.doStar t(HandlerCollection.java:147)
at org.mortbay.component.AbstractLifeCycle.start(Abst ractLifeCycle.java:40)
at org.mortbay.jetty.handler.HandlerWrapper.doStart(H andlerWrapper.java:117)
at org.mortbay.component.AbstractLifeCycle.start(Abst ractLifeCycle.java:40)
at org.mortbay.jetty.handler.HandlerWrapper.doStart(H andlerWrapper.java:117)
at org.mortbay.jetty.Server.doStart(Server.java:217)
at org.mortbay.component.AbstractLifeCycle.start(Abst ractLifeCycle.java:40)
at org.mortbay.xml.XmlConfiguration.main(XmlConfigura tion.java:979)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Nativ e Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknow n Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Un known Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at org.mortbay.start.Main.invokeMain(Main.java:183)
at org.mortbay.start.Main.start(Main.java:497)
at org.mortbay.start.Main.main(Main.java:115)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Nativ e Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknow n Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Un known Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at com.zimbra.cs.offline.start.Main.main(Main.java:33 )
at sun.reflect.NativeMethodAccessorImpl.invoke0(Nativ e Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknow n Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Un known Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at com.exe4j.runtime.LauncherEngine.launch(Unknown Source)
at com.install4j.runtime.Launcher.main(Unknown Source)
2008-12-19 11:46:41,550 INFO [mid=5] [] offline - >>>>>>>> name=pp.prajeev@accelfrontline.in;version=0.92;bui ld=1418;release=BETA;os=Linux i386 2.6.27-7-generic;type=pop3
2008-12-19 11:46:41,688 INFO [mid=5] [] datasource - Importing data for data source 'Prajeev'
2008-12-19 11:46:43,329 DEBUG [mid=5] [] pop - S: +OK <7593.1229667397@atl3.accelmail.com>
2008-12-19 11:46:43,331 DEBUG [mid=5] [] pop - C: CAPA
2008-12-19 11:46:43,486 INFO [main] [] log - No Transaction manager found - if your webapp requires one, please configure one.
2008-12-19 11:46:43,649 DEBUG [mid=5] [] pop - S: -ERR authorization first
2008-12-19 11:46:43,650 DEBUG [mid=5] [] pop - C: STLS
2008-12-19 11:46:43,961 DEBUG [mid=5] [] pop - S: -ERR authorization first
2008-12-19 11:46:43,962 WARN [mid=5] [] Pop3Connection - Start TLS failed
com.zimbra.cs.mailclient.CommandFailedException: STLS failed: authorization first
at com.zimbra.cs.mailclient.pop3.Pop3Connection.sendC ommandCheckStatus(Pop3Connection.java:329)
at com.zimbra.cs.mailclient.pop3.Pop3Connection.sendS tartTls(Pop3Connection.java:135)
at com.zimbra.cs.mailclient.MailConnection.startTls(M ailConnection.java:288)
at com.zimbra.cs.mailclient.MailConnection.connect(Ma ilConnection.java:90)
at com.zimbra.cs.datasource.Pop3Sync.connect(Pop3Sync .java:131)
at com.zimbra.cs.datasource.Pop3Sync.importData(Pop3S ync.java:110)
at com.zimbra.cs.datasource.DataSourceManager.importD ata(DataSourceManager.java:154)
at com.zimbra.cs.mailbox.LocalMailbox.importData(Loca lMailbox.java:367)
at com.zimbra.cs.mailbox.LocalMailbox.syncAllLocalDat aSources(LocalMailbox.java:340)
at com.zimbra.cs.mailbox.LocalMailbox.sync(LocalMailb ox.java:401)
at com.zimbra.cs.mailbox.LocalMailbox.syncOnTimer(Loc alMailbox.java:312)
at com.zimbra.cs.mailbox.DesktopMailbox$1.run(Desktop Mailbox.java:262)
at java.util.TimerThread.mainLoop(Unknown Source)
at java.util.TimerThread.run(Unknown Source)
2008-12-19 11:46:43,967 DEBUG [mid=5] [] pop - C: USER pp.prajeev@accelfrontline.in
2008-12-19 11:46:44,274 DEBUG [mid=5] [] pop - S: +OK
2008-12-19 11:46:44,275 DEBUG [mid=5] [] pop - C: PASS <password>
2008-12-19 11:46:44,531 INFO [main] [] log - Opened /home/prajeev/zimbra/zdesktop/jetty/logs/access_log.2008-12-19
2008-12-19 11:46:44,591 DEBUG [mid=5] [] pop - S: +OK
2008-12-19 11:46:44,592 DEBUG [mid=5] [] pop - C: CAPA
2008-12-19 11:46:44,599 INFO [main] [] log - Started SelectChannelConnector@localhost:7633
2008-12-19 11:46:44,898 DEBUG [mid=5] [] pop - S: -ERR unimplemented
2008-12-19 11:46:44,899 DEBUG [mid=5] [] pop - C: STAT
2008-12-19 11:46:45,204 DEBUG [mid=5] [] pop - S: +OK 284 26975421
2008-12-19 11:46:45,206 INFO [mid=5] [] datasource - Import completed for data source 'Prajeev'
2008-12-19 11:46:45,251 ERROR [mid=5] [] offline - sync failure: Prajeev
com.zimbra.common.service.ServiceException: system failure: POP3 server must support UIDL extension
ExceptionId:mid=5:1229667405205:16a081384645c352
Code:service.FAILURE
at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:253)
at com.zimbra.cs.datasource.Pop3Sync.fetchAndRetainMe ssages(Pop3Sync.java:158)
at com.zimbra.cs.datasource.Pop3Sync.importData(Pop3S ync.java:113)
at com.zimbra.cs.datasource.DataSourceManager.importD ata(DataSourceManager.java:154)
at com.zimbra.cs.mailbox.LocalMailbox.importData(Loca lMailbox.java:367)
at com.zimbra.cs.mailbox.LocalMailbox.syncAllLocalDat aSources(LocalMailbox.java:340)
at com.zimbra.cs.mailbox.LocalMailbox.sync(LocalMailb ox.java:401)
at com.zimbra.cs.mailbox.LocalMailbox.syncOnTimer(Loc alMailbox.java:312)
at com.zimbra.cs.mailbox.DesktopMailbox$1.run(Desktop Mailbox.java:262)
at java.util.TimerThread.mainLoop(Unknown Source)
at java.util.TimerThread.run(Unknown Source)
2008-12-19 11:47:45,271 INFO [mid=5] [] offline - >>>>>>>> name=pp.prajeev@accelfrontline.in;version=0.92;bui ld=1418;release=BETA;os=Linux i386 2.6.27-7-generic;type=pop3
2008-12-19 11:47:45,304 INFO [mid=5] [] datasource - Importing data for data source 'Prajeev'
2008-12-19 11:47:45,962 DEBUG [mid=5] [] pop - S: +OK <9316.1229667459@atl3.accelmail.com>
2008-12-19 11:47:45,963 DEBUG [mid=5] [] pop - C: CAPA
2008-12-19 11:47:46,274 DEBUG [mid=5] [] pop - S: -ERR authorization first
2008-12-19 11:47:46,274 DEBUG [mid=5] [] pop - C: STLS
2008-12-19 11:47:46,579 DEBUG [mid=5] [] pop - S: -ERR authorization first
2008-12-19 11:47:46,580 WARN [mid=5] [] Pop3Connection - Start TLS failed
com.zimbra.cs.mailclient.CommandFailedException: STLS failed: authorization first
at com.zimbra.cs.mailclient.pop3.Pop3Connection.sendC ommandCheckStatus(Pop3Connection.java:329)
at com.zimbra.cs.mailclient.pop3.Pop3Connection.sendS tartTls(Pop3Connection.java:135)
at com.zimbra.cs.mailclient.MailConnection.startTls(M ailConnection.java:288)
at com.zimbra.cs.mailclient.MailConnection.connect(Ma ilConnection.java:90)
at com.zimbra.cs.datasource.Pop3Sync.connect(Pop3Sync .java:131)
at com.zimbra.cs.datasource.Pop3Sync.importData(Pop3S ync.java:110)
at com.zimbra.cs.datasource.DataSourceManager.importD ata(DataSourceManager.java:154)
at com.zimbra.cs.mailbox.LocalMailbox.importData(Loca lMailbox.java:367)
at com.zimbra.cs.mailbox.LocalMailbox.syncAllLocalDat aSources(LocalMailbox.java:340)
at com.zimbra.cs.mailbox.LocalMailbox.sync(LocalMailb ox.java:401)
at com.zimbra.cs.mailbox.LocalMailbox.syncOnTimer(Loc alMailbox.java:312)
at com.zimbra.cs.mailbox.DesktopMailbox$1.run(Desktop Mailbox.java:262)
at java.util.TimerThread.mainLoop(Unknown Source)
at java.util.TimerThread.run(Unknown Source)
2008-12-19 11:47:46,586 DEBUG [mid=5] [] pop - C: USER pp.prajeev@accelfrontline.in
2008-12-19 11:47:46,896 DEBUG [mid=5] [] pop - S: +OK
2008-12-19 11:47:46,896 DEBUG [mid=5] [] pop - C: PASS <password>
2008-12-19 11:47:47,212 DEBUG [mid=5] [] pop - S: +OK
2008-12-19 11:47:47,212 DEBUG [mid=5] [] pop - C: CAPA
2008-12-19 11:47:47,521 DEBUG [mid=5] [] pop - S: -ERR unimplemented
2008-12-19 11:47:47,521 DEBUG [mid=5] [] pop - C: STAT
2008-12-19 11:47:47,829 DEBUG [mid=5] [] pop - S: +OK 284 26975421
2008-12-19 11:47:47,830 INFO [mid=5] [] datasource - Import completed for data source 'Prajeev'
2008-12-19 11:47:47,857 ERROR [mid=5] [] offline - sync failure: Prajeev
com.zimbra.common.service.ServiceException: system failure: POP3 server must support UIDL extension
ExceptionId:mid=5:1229667467830:16a081384645c352
Code:service.FAILURE
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  #33 (permalink)  
Old 12-19-2008, 02:16 AM
Junior Member
  
Posts: 7
Default Status:Error Red color exclamation mark appeared.
zdesktop.log file attached, pls check the same..
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  #34 (permalink)  
Old 12-19-2008, 02:19 AM
Zimbra Employee
  
Posts: 1,688
Default
I see. It's complaining about your POP server doesn't support UIDL extension, which is something we currently require. There's a feature request open to get rid of UIDL dependency, but that's not yet implemented. Unfortunately there's currently no workaround for this issue.
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  #35 (permalink)  
Old 02-13-2009, 11:39 AM
Senior Member
  
Posts: 55
Thumbs up External IMAP SSL (untrusted cert)
I had problem getting external IMAP accounts to work with a users accounts. Solution was to run "zmlocalconfig -e data_source_trust_self_signed_certs=true" and then restart zimbra. This way, self signed certs will be accepted.
The external mailserver is the one provided by cPanel installation. I believe its the Courier mail service.
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