Incoming mail configuration with Remedy and Zmail

[dkprasad]

We have an email id made on zmail with IMAP enabled.In general,we are able to perform email transaction with http and with thunderBird application.

Same email id if configured, on Remedy application for Incoming,it pop-up with error.For outgoing it is working. We have given all the parameter correctly in the Remedy Incoming configuration email forms.
At the same,we are able to work on POP configured email id for incoming and outgoing as well.

can you pls help some body on this.

[uxbod]

Welcome to the forums

Not really sure what you are asking ... Is this a problem with Zimbra ? If so can you please provide any error messages you are receiving and also check your Log Files - Zimbra :: Wiki.

su - zimbra
zmcontrol -v

Also, http://www.zimbra.com/forums/announc...r-profile.html please

[dkprasad]

Our issue: we are getting error once we configure IMAP into the Remedy Application.It is not able to receive the mail and generate a automated reply.While we are able to perform the same with other email faculities such as Qmail and Lotus notes with POP and IMAP configuration respectively.

Errro which is coming while configuring zimbra with IMAP:

No login methods supported!
javax.mail.MessagingException: No login methods supported!;
nested exception is:
com.sun.mail.iap.ProtocolException: No login methods supported!
at com.sun.mail.imap.IMAPStore.protocolConnect(IMAPSt ore.java:477)
at javax.mail.Service.connect(Service.java:275)
at javax.mail.Service.connect(Service.java:156)
at com.bmc.arsys.emaildaemon.ReceiverModule.initializ eIncommingMailbox(ReceiverModule.java:1875)
at com.bmc.arsys.emaildaemon.ReceiverModule.doWork(Re ceiverModule.java:216)
at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBas e.java:288)
at java.lang.Thread.run(Unknown Source)

Pls let me know whether this information will help you or additional details needed.

[uxbod]

Have you enabled SSL for IMAP ? Also, have you tried with plain text passwords ?