Yahoo folder won't sync.

[funlindsey]

Hi, Im new to the ZDesktop, I've been using Yahoo Mail Plus for years (always the web interface). I've got a few pop mail accounts that Yahoo checks and then those messages get put in folders that I set up on Yahoo. With Zimbra, I go to the folder (they show up), they are empty and then I click "click here to sync this folder". Sometimes that works, sometimes it doesn't and it just says no results found. Is there a way to try and get to resync? When it fails I no longer get the "click here to sync" message. How can I get it to try again?

[jjzhuang]

Hi, once you click the "click here to sync this folder" link, the folder sync will be turned on so if there are any messages in that folder they will show up. Not sure why they don't show up. Do you see the green light indicator after sync (upper left corner)? If you see a red indicator then there are errors.

[funlindsey]

I do get the red indicator, but there are no errors in the log...

[funlindsey]

Okay, I restarted the app and now an error is showing... What does it mean? Thanks for your help.

2008-06-04 09:49:06,937 INFO [btpool0-39] [name=lindseydgregory@yahoo.com;mid=3;ip=127.0.0.1; ua=ZimbraWebClient - [unknown] (Win)/dev build;] datasource - Importing from IMAP folder biz_atxmm to local folder /biz_atxmm
2008-06-04 09:49:26,296 ERROR [btpool0-39] [name=lindseydgregory@yahoo.com;mid=3;ip=127.0.0.1; ua=ZimbraWebClient - [unknown] (Win)/dev build;] offline - sync failure: Yahoo
com.zimbra.common.service.ServiceException: system failure: FETCH failed
ExceptionId:btpool0-39:1212598163546:39b8bebce0dd976e
Code:service.FAILURE
at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:253)
at com.zimbra.cs.datasource.ImapImport.importData(Ima pImport.java:413)
at com.zimbra.cs.datasource.DataSourceManager.importD ata(DataSourceManager.java:152)
at com.zimbra.cs.mailbox.LocalMailbox.syncAllLocalDat aSources(LocalMailbox.java:255)
at com.zimbra.cs.mailbox.LocalMailbox.sync(LocalMailb ox.java:293)
at com.zimbra.cs.service.offline.OfflineSync.handle(O fflineSync.java:46)
at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:391)
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:250)
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:156)
at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:266)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:727)
at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:186)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:487)
at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:362)
at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:216)
at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:181)
at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:716)
at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:406)
at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:211)
at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114)
at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
at org.mortbay.jetty.handler.RewriteHandler.handle(Re writeHandler.java:176)
at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
at org.mortbay.jetty.Server.handle(Server.java:313)
at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:506)
at org.mortbay.jetty.HttpConnection$RequestHandler.co ntent(HttpConnection.java:844)
at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:644)
at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:211)
at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:381)
at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:396)
at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:442)
Caused by: java.io.IOException: FETCH failed
at com.zimbra.cs.mailclient.imap.UidFetch.fetch(UidFe tch.java:46)
at com.zimbra.cs.datasource.ImapImport.importFolder(I mapImport.java:732)
at com.zimbra.cs.datasource.ImapImport.importData(Ima pImport.java:399)
... 30 more
Caused by: javax.mail.MessagingException: FETCH failed: com.zimbra.cs.mailclient.ParseException: Invalid INTERNALDATE value: ;
nested exception is:
com.sun.mail.iap.ProtocolException: FETCH failed: com.zimbra.cs.mailclient.ParseException: Invalid INTERNALDATE value:
at com.sun.mail.imap.IMAPFolder.doCommand(IMAPFolder. java:2561)
at com.zimbra.cs.mailclient.imap.UidFetch.fetch(UidFe tch.java:35)
... 32 more
Caused by: com.sun.mail.iap.ProtocolException: FETCH failed: com.zimbra.cs.mailclient.ParseException: Invalid INTERNALDATE value:
at com.zimbra.cs.mailclient.imap.UidFetch$1.doCommand (UidFetch.java:40)
at com.sun.mail.imap.IMAPFolder.doProtocolCommand(IMA PFolder.java:2602)
at com.sun.mail.imap.IMAPFolder.doCommand(IMAPFolder. java:2556)
... 33 more
Caused by: com.zimbra.cs.mailclient.ParseException: Invalid INTERNALDATE value:
at com.zimbra.cs.mailclient.imap.MessageData.readInte rnalDate(MessageData.java:124)
at com.zimbra.cs.mailclient.imap.MessageData.readAttr ibute(MessageData.java:93)
at com.zimbra.cs.mailclient.imap.MessageData.readResp onse(MessageData.java:68)
at com.zimbra.cs.mailclient.imap.MessageData.read(Mes sageData.java:61)
at com.zimbra.cs.mailclient.imap.ImapResponse.readUnt agged(ImapResponse.java:101)
at com.zimbra.cs.mailclient.imap.ImapResponse.readRes ponse(ImapResponse.java:48)
at com.zimbra.cs.mailclient.imap.ImapResponse.read(Im apResponse.java:38)
at com.zimbra.cs.mailclient.imap.UidFetch.doFETCH(Uid Fetch.java:61)
at com.zimbra.cs.mailclient.imap.UidFetch.access$000( UidFetch.java:19)
at com.zimbra.cs.mailclient.imap.UidFetch$1.doCommand (UidFetch.java:38)
... 35 more

[jjzhuang]

OK in order to know what caused it we'll need to see the IMAP trace. You can enable IMAP trace by setting javamail_imap_debug to true in <install>/conf/localconfig.xml and then restart zdesktop background server (see wiki if you don't know how to do that). The IMAP trace will then go into <install>/log/zdesktop.out. Thanks!

[funlindsey]

Did you get my Private Message? Again, thanks for all your help

[jjzhuang]

Hi, I looked at the trace but didn't see any error. when you generate the trace, did you run into the same error? Thanks!

[funlindsey]

Yep. same error, it just won't sync that folder. none of the messages come through

[dac]

So I looked through the error log and found this invalid response to UID FETCH:

* 341 FETCH (INTERNALDATE "" UID 495892 BODY[] {7705} ...)

Clearly it is wrong for the server to send an empty internal date, so this is causing fetch to fail for that particular message. Could you please tell us with which server you are trying to use zdesktop?

Thanks,
David

[funlindsey]

I am using Yahoo Mail Plus and Zimbra Desktop. Nothing else.