zdesktop issue report (2008-04-13 17:16:44): service.FAILURE

[konrad]

I found this one in my Sync Failures folder this morning...

Please post this issue report to Zimbra Desktop Support Forums at http://www.zimbra.com/forums/zimbra-desktop/.

Product name: Zimbra Desktop
Product version: 0.84
Build ID: 1119
Release type: BETA
OS Platform: Windows XP x86 5.1
Time of event: 2008-04-13 17:16:44
Issue summary: message sync failed

Failure details:
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com.zimbra.common.service.ServiceException: system failure: storing message 608
ExceptionId:sync-timer-my@account.tld:1208099804249:ae9cf2f1ebdd8a1e
Code:service.FAILURE
at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:253)
at com.zimbra.cs.mailbox.InitialSync.saveMessage(Init ialSync.java:939)
at com.zimbra.cs.mailbox.InitialSync.syncMessages(Ini tialSync.java:812)
at com.zimbra.cs.mailbox.InitialSync.syncMessagelikeI tems(InitialSync.java:359)
at com.zimbra.cs.mailbox.InitialSync.initialFolderSyn c(InitialSync.java:251)
at com.zimbra.cs.mailbox.InitialSync.initialFolderSyn c(InitialSync.java:309)
at com.zimbra.cs.mailbox.InitialSync.initialFolderSyn c(InitialSync.java:309)
at com.zimbra.cs.mailbox.InitialSync.sync(InitialSync .java:156)
at com.zimbra.cs.mailbox.InitialSync.sync(InitialSync .java:143)
at com.zimbra.cs.mailbox.MailboxSync.sync(MailboxSync .java:125)
at com.zimbra.cs.mailbox.OfflineMailbox.sync(OfflineM ailbox.java:103)
at com.zimbra.cs.mailbox.OfflineMailbox.syncOnTimer(O fflineMailbox.java:89)
at com.zimbra.cs.mailbox.DesktopMailbox$1.run(Desktop Mailbox.java:113)
at java.util.TimerThread.mainLoop(Unknown Source)
at java.util.TimerThread.run(Unknown Source)
Caused by: java.io.IOException: Unable to rename C:\zimbra\zdesktop\store\incoming\1208099457966-759.msg to C:\zimbra\zdesktop\store\0\2\msg\0\608-429.msg
at com.zimbra.cs.store.FileBlobStore.renameTo(FileBlo bStore.java:304)
at com.zimbra.cs.mailbox.Mailbox.addMessageInternal(M ailbox.java:4743)
at com.zimbra.cs.mailbox.Mailbox.addMessage(Mailbox.j ava:4493)
at com.zimbra.cs.mailbox.InitialSync.saveMessage(Init ialSync.java:933)
... 13 more

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[jjzhuang]

Do you have any anti-virus software running? One of the cases we've seen is an anti-virus software will quarantine a downloaded piece of mail that it thinks contains a virus. As a result, you'll see a rename failure like this because the file has been removed.