Results 1 to 2 of 2

Thread: IMAP authentication failure on an Apple server mail account

  1. #1
    mgrabowski is offline Starter Member
    Join Date
    Mar 2008
    Posts
    1
    Rep Power
    7

    Default IMAP authentication failure on an Apple server mail account

    Trying out Zimbra desktop (build 1083) for the first time.

    Had no problem setting up my gmail account, but can't succesfully set IMAP with our internal e-mail server ( on an apple server).
    During the account setup it fails authentication (system failure: Error authenticating ), but it seems for an odd reason based on a simple message on the server.
    Thunderbird and outlook authenticate without problem.

    On the Apple server system log, the only difference we can see is that with Outlook and Thunderbird we see "... plaintext User" and with Zimbra we see "...plain user" in the authentication process.

    Any light you could shed on this would be appreciated. Let me know what other info you may need. I would really like to give the Zimbra desktop a spin as my main mail/calendering client.

    Thanks,
    MarKG

    Below are the mailbox.log lines of the last attempt:

    2008-03-18 15:53:13,864 INFO [btpool0-39] [name=zimbra;ip=127.0.0.1;] datasource - Testing DataSource: { id=ae12edb2-a347-48ef-a161-f24dddf0b2cd, type=imap, isEnabled=true, name=Polytop Corp, host=192.168.111.2, port=143, connectionType=cleartext, username=mgrabowski, folderId=1 }
    2008-03-18 15:53:16,911 INFO [btpool0-39] [name=zimbra;ip=127.0.0.1;] datasource - Testing connection to data source
    javax.mail.AuthenticationFailedException: Error authenticating
    at com.sun.mail.imap.IMAPStore.protocolConnect(IMAPSt ore.java:553)
    at javax.mail.Service.connect(Service.java:275)
    at com.zimbra.cs.datasource.ImapImport.test(ImapImpor t.java:134)
    at com.zimbra.cs.datasource.DataSourceManager.test(Da taSourceManager.java:71)
    at com.zimbra.cs.account.offline.OfflineProvisioning. testDataSource(OfflineProvisioning.java:483)
    at com.zimbra.cs.account.offline.OfflineProvisioning. createDataSourceAccount(OfflineProvisioning.java:5 01)
    at com.zimbra.cs.account.offline.OfflineProvisioning. createAccount(OfflineProvisioning.java:398)
    at com.zimbra.cs.service.admin.CreateAccount.handle(C reateAccount.java:58)
    at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:347)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:213)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:118)
    at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:272)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:727)
    at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:175)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
    at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:487)
    at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:362)
    at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:216)
    at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:181)
    at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:716)
    at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:406)
    at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:211)
    at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
    at org.mortbay.jetty.handler.RewriteHandler.handle(Re writeHandler.java:176)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
    at org.mortbay.jetty.Server.handle(Server.java:313)
    at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:506)
    at org.mortbay.jetty.HttpConnection$RequestHandler.co ntent(HttpConnection.java:844)
    at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:644)
    at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:211)
    at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:381)
    at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:396)
    at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:442)
    2008-03-18 15:53:16,911 INFO [btpool0-39] [name=zimbra;ip=127.0.0.1;] datasource - Test failed: Error authenticating

  2. #2
    jjzhuang is offline Zimbra Employee
    Join Date
    Jan 2007
    Posts
    1,688
    Rep Power
    11

    Default

    Please file a bug and we'll investigate. Thanks!

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Similar Threads

  1. Problems with port 25
    By yogiman in forum Installation
    Replies: 57
    Last Post: 06-13-2011, 01:55 PM
  2. Replies: 7
    Last Post: 02-03-2011, 07:01 AM
  3. Replies: 2
    Last Post: 02-12-2008, 11:55 AM
  4. My Zimbra server down ... please help :)
    By frankb in forum Administrators
    Replies: 2
    Last Post: 12-12-2007, 11:29 AM
  5. fresh install down may be due to tomcat
    By gon in forum Installation
    Replies: 10
    Last Post: 07-25-2007, 08:09 AM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •