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Thread: Desktop (1083) won't sync Calendar

  1. #1
    ILLCOMM is offline Member
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    Default Desktop (1083) won't sync Calendar

    Just installed build 1083 and sycn'd my ZCS account. However, Desktop did not pull in my Calendar information. I assume this functionality is supported. What can I do to troubleshoot this issue?

  2. #2
    ILLCOMM is offline Member
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    I should note that our ZCS is pre-5.0. I am not the administrator, but I believe the version is 4.5.10 or thereabouts.

  3. #3
    ILLCOMM is offline Member
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    Here is the first error message that I think is relevant from mailbox.log. After this message there are many similar ones for differnet id's:

    2008-03-12 09:47:49,093 DEBUG [sync-timer-XXXXXX@XXXXXX.edu] [] offline - delta: updated folder (10): Calendar
    2008-03-12 09:47:49,203 WARN [sync-timer-XXXXXX@XXXXXX.edu] [] offline - failed to sync calendar item id=9394
    com.zimbra.common.service.ServiceException: resource unreachable: Internal Server Error
    ExceptionId:default:sync-timer-XXXXXX@XXXXXX.edu:1205329669203:610a69d3621f07e7
    Code:service.RESOURCE_UNREACHABLE
    at com.zimbra.common.service.ServiceException.RESOURC E_UNREACHABLE(ServiceException.java:239)
    at com.zimbra.cs.service.UserServlet.doHttpOp(UserSer vlet.java:1191)
    at com.zimbra.cs.service.UserServlet.getRemoteResourc eInternal(UserServlet.java:1162)
    at com.zimbra.cs.service.UserServlet.getRemoteResourc e(UserServlet.java:1067)
    at com.zimbra.cs.service.UserServlet.getRemoteResourc e(UserServlet.java:1060)
    at com.zimbra.cs.service.UserServlet.getRemoteContent (UserServlet.java:1019)
    at com.zimbra.cs.mailbox.InitialSync$RemoteInviteMime Locator.getInviteMime(InitialSync.java:104)
    at com.zimbra.cs.mailbox.InitialSync.makeSetAppointme ntRequest(InitialSync.java:648)
    at com.zimbra.cs.mailbox.InitialSync.syncCalendarItem (InitialSync.java:551)
    at com.zimbra.cs.mailbox.InitialSync.initialFolderSyn c(InitialSync.java:226)
    at com.zimbra.cs.mailbox.InitialSync.prioritySync(Ini tialSync.java:320)
    at com.zimbra.cs.mailbox.InitialSync.initialFolderSyn c(InitialSync.java:299)
    at com.zimbra.cs.mailbox.InitialSync.initialFolderSyn c(InitialSync.java:309)
    at com.zimbra.cs.mailbox.InitialSync.resume(InitialSy nc.java:176)
    at com.zimbra.cs.mailbox.InitialSync.resume(InitialSy nc.java:164)
    at com.zimbra.cs.mailbox.MailboxSync.sync(MailboxSync .java:125)
    at com.zimbra.cs.mailbox.OfflineMailbox.sync(OfflineM ailbox.java:107)
    at com.zimbra.cs.mailbox.OfflineMailbox.syncOnTimer(O fflineMailbox.java:93)
    at com.zimbra.cs.mailbox.DesktopMailbox$1.run(Desktop Mailbox.java:85)
    at java.util.TimerThread.mainLoop(Unknown Source)
    at java.util.TimerThread.run(Unknown Source)

  4. #4
    ILLCOMM is offline Member
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    It doesn't look like my GAL syched either. E-mail is working fine (in and out).

  5. #5
    bradb21's Avatar
    bradb21 is offline Advanced Member
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    I could be way wrong here, but I feel like I read an article that the most current versions of Desktop and not compatible with pre-5.0 versions of server.
    Release 6.0.2_GA_1912.UBUNTU8_64 UBUNTU8_64 NETWORK edition + Mobile Option
    Activesync with Moto Q9C, HTC Touch Pro, Palm Pro, & Palm Pre

  6. #6
    jjzhuang is offline Zimbra Employee
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    Calendar sync is supported. And we have users who are running zdesktop with 4.5.x servers.

    This particular problem could be just a bug. Please file it. Thanks!

  7. #7
    jjzhuang is offline Zimbra Employee
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    And forgot to mention that zdesktop 1.0 won't have GAL sync. We simply have too many things to cover. GAL is on the roadmap though. Thanks!

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