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Thread: Sits at loading screen?

  1. 02-15-2008, 07:59 AM #1
    moshen
    moshen is offline New Member
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    Default Sits at loading screen?

    Running the latest build of zimbra desktop on Ubuntu 7.10... Install was successful, setup my gmail account, let it run for awhile and closed it. Opened it today and it does not get past the "loading..." screen.

    Error in zdesktop.err (with no timestamp):
    Code:
    Zimbra server process is running as uid=1000 euid=1000 gid=1000 egid=1000
java.net.SocketTimeoutException: Read timed out
	at java.net.SocketInputStream.socketRead0(Native Method)
	at java.net.SocketInputStream.read(Unknown Source)
	at com.sun.net.ssl.internal.ssl.InputRecord.readFully(Unknown Source)
	at com.sun.net.ssl.internal.ssl.InputRecord.read(Unknown Source)
	at com.sun.net.ssl.internal.ssl.SSLSocketImpl.readRecord(Unknown Source)
	at com.sun.net.ssl.internal.ssl.SSLSocketImpl.readDataRecord(Unknown Source)
	at com.sun.net.ssl.internal.ssl.AppInputStream.read(Unknown Source)
	at com.sun.mail.util.TraceInputStream.read(TraceInputStream.java:97)
	at java.io.BufferedInputStream.fill(Unknown Source)
	at java.io.BufferedInputStream.read(Unknown Source)
	at com.zimbra.cs.mailtest.ImapParser.peek(ImapParser.java:247)
	at com.zimbra.cs.mailtest.ImapParser.peekChar(ImapParser.java:231)
	at com.zimbra.cs.mailtest.ImapResponse.parse(ImapResponse.java:26)
	at com.zimbra.cs.mailtest.ImapResponse.read(ImapResponse.java:18)
	at com.zimbra.cs.mailtest.UidFetch.doFETCH(UidFetch.java:56)
	at com.zimbra.cs.mailtest.UidFetch.access$000(UidFetch.java:22)
	at com.zimbra.cs.mailtest.UidFetch$1.doCommand(UidFetch.java:33)
	at com.sun.mail.imap.IMAPFolder.doProtocolCommand(IMAPFolder.java:2602)
	at com.sun.mail.imap.IMAPFolder.doCommand(IMAPFolder.java:2556)
	at com.zimbra.cs.mailtest.UidFetch.fetch(UidFetch.java:30)
	at com.zimbra.cs.datasource.ImapImport.importFolder(ImapImport.java:627)
	at com.zimbra.cs.datasource.ImapImport.importData(ImapImport.java:350)
	at com.zimbra.cs.datasource.DataSourceManager.importData(DataSourceManager.java:148)
	at com.zimbra.cs.mailbox.LocalMailbox.syncAllLocalDataSources(LocalMailbox.java:256)
	at com.zimbra.cs.mailbox.LocalMailbox.sync(LocalMailbox.java:294)
	at com.zimbra.cs.mailbox.LocalMailbox.syncOnTimer(LocalMailbox.java:236)
	at com.zimbra.cs.mailbox.DesktopMailbox$1.run(DesktopMailbox.java:85)
	at java.util.TimerThread.mainLoop(Unknown Source)
	at java.util.TimerThread.run(Unknown Source)
java.net.SocketTimeoutException: Read timed out
	at java.net.SocketInputStream.socketRead0(Native Method)
	at java.net.SocketInputStream.read(Unknown Source)
	at com.sun.net.ssl.internal.ssl.InputRecord.readFully(Unknown Source)
	at com.sun.net.ssl.internal.ssl.InputRecord.read(Unknown Source)
	at com.sun.net.ssl.internal.ssl.SSLSocketImpl.readRecord(Unknown Source)
	at com.sun.net.ssl.internal.ssl.SSLSocketImpl.readDataRecord(Unknown Source)
	at com.sun.net.ssl.internal.ssl.AppInputStream.read(Unknown Source)
	at com.sun.mail.util.TraceInputStream.read(TraceInputStream.java:97)
	at java.io.BufferedInputStream.fill(Unknown Source)
	at java.io.BufferedInputStream.read(Unknown Source)
	at com.zimbra.cs.mailtest.ImapParser.peek(ImapParser.java:247)
	at com.zimbra.cs.mailtest.ImapParser.peekChar(ImapParser.java:231)
	at com.zimbra.cs.mailtest.ImapResponse.parse(ImapResponse.java:26)
	at com.zimbra.cs.mailtest.ImapResponse.read(ImapResponse.java:18)
	at com.zimbra.cs.mailtest.UidFetch.doFETCH(UidFetch.java:56)
	at com.zimbra.cs.mailtest.UidFetch.access$000(UidFetch.java:22)
	at com.zimbra.cs.mailtest.UidFetch$1.doCommand(UidFetch.java:33)
	at com.sun.mail.imap.IMAPFolder.doProtocolCommand(IMAPFolder.java:2602)
	at com.sun.mail.imap.IMAPFolder.doCommand(IMAPFolder.java:2556)
	at com.zimbra.cs.mailtest.UidFetch.fetch(UidFetch.java:30)
	at com.zimbra.cs.datasource.ImapImport.importFolder(ImapImport.java:627)
	at com.zimbra.cs.datasource.ImapImport.importData(ImapImport.java:350)
	at com.zimbra.cs.datasource.DataSourceManager.importData(DataSourceManager.java:148)
	at com.zimbra.cs.mailbox.LocalMailbox.syncAllLocalDataSources(LocalMailbox.java:256)
	at com.zimbra.cs.mailbox.LocalMailbox.sync(LocalMailbox.java:294)
	at com.zimbra.cs.service.offline.OfflineSync.handle(OfflineSync.java:46)
	at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEngine.java:347)
	at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:213)
	at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:118)
	at com.zimbra.soap.SoapServlet.doPost(SoapServlet.java:272)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
	at com.zimbra.cs.servlet.ZimbraServlet.service(ZimbraServlet.java:175)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)
	at org.mortbay.jetty.servlet.ServletHolder.handle(ServletHolder.java:487)
	at org.mortbay.jetty.servlet.ServletHandler.handle(ServletHandler.java:362)
	at org.mortbay.jetty.security.SecurityHandler.handle(SecurityHandler.java:216)
	at org.mortbay.jetty.servlet.SessionHandler.handle(SessionHandler.java:181)
	at org.mortbay.jetty.handler.ContextHandler.handle(ContextHandler.java:716)
	at org.mortbay.jetty.webapp.WebAppContext.handle(WebAppContext.java:406)
	at org.mortbay.jetty.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:211)
	at org.mortbay.jetty.handler.HandlerCollection.handle(HandlerCollection.java:114)
	at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:139)
	at org.mortbay.jetty.handler.RewriteHandler.handle(RewriteHandler.java:176)
	at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:139)
	at org.mortbay.jetty.Server.handle(Server.java:313)
	at org.mortbay.jetty.HttpConnection.handleRequest(HttpConnection.java:506)
	at org.mortbay.jetty.HttpConnection$RequestHandler.content(HttpConnection.java:844)
	at org.mortbay.jetty.HttpParser.parseNext(HttpParser.java:644)
	at org.mortbay.jetty.HttpParser.parseAvailable(HttpParser.java:211)
	at org.mortbay.jetty.HttpConnection.handle(HttpConnection.java:381)
	at org.mortbay.io.nio.SelectChannelEndPoint.run(SelectChannelEndPoint.java:396)
	at org.mortbay.thread.BoundedThreadPool$PoolThread.run(BoundedThreadPool.java:442)
java.net.SocketTimeoutException: Read timed out
	at java.net.SocketInputStream.socketRead0(Native Method)
	at java.net.SocketInputStream.read(Unknown Source)
	at com.sun.net.ssl.internal.ssl.InputRecord.readFully(Unknown Source)
	at com.sun.net.ssl.internal.ssl.InputRecord.read(Unknown Source)
	at com.sun.net.ssl.internal.ssl.SSLSocketImpl.readRecord(Unknown Source)
	at com.sun.net.ssl.internal.ssl.SSLSocketImpl.readDataRecord(Unknown Source)
	at com.sun.net.ssl.internal.ssl.AppInputStream.read(Unknown Source)
	at com.sun.mail.util.TraceInputStream.read(TraceInputStream.java:97)
	at java.io.BufferedInputStream.fill(Unknown Source)
	at java.io.BufferedInputStream.read(Unknown Source)
	at com.zimbra.cs.mailtest.ImapParser.peek(ImapParser.java:247)
	at com.zimbra.cs.mailtest.ImapParser.peekChar(ImapParser.java:231)
	at com.zimbra.cs.mailtest.ImapResponse.parse(ImapResponse.java:26)
	at com.zimbra.cs.mailtest.ImapResponse.read(ImapResponse.java:18)
	at com.zimbra.cs.mailtest.UidFetch.doFETCH(UidFetch.java:56)
	at com.zimbra.cs.mailtest.UidFetch.access$000(UidFetch.java:22)
	at com.zimbra.cs.mailtest.UidFetch$1.doCommand(UidFetch.java:33)
	at com.sun.mail.imap.IMAPFolder.doProtocolCommand(IMAPFolder.java:2602)
	at com.sun.mail.imap.IMAPFolder.doCommand(IMAPFolder.java:2556)
	at com.zimbra.cs.mailtest.UidFetch.fetch(UidFetch.java:30)
	at com.zimbra.cs.datasource.ImapImport.importFolder(ImapImport.java:627)
	at com.zimbra.cs.datasource.ImapImport.importData(ImapImport.java:350)
	at com.zimbra.cs.datasource.DataSourceManager.importData(DataSourceManager.java:148)
	at com.zimbra.cs.mailbox.LocalMailbox.syncAllLocalDataSources(LocalMailbox.java:256)
	at com.zimbra.cs.mailbox.LocalMailbox.sync(LocalMailbox.java:294)
	at com.zimbra.cs.mailbox.LocalMailbox.syncOnTimer(LocalMailbox.java:236)
	at com.zimbra.cs.mailbox.DesktopMailbox$1.run(DesktopMailbox.java:85)
	at java.util.TimerThread.mainLoop(Unknown Source)
	at java.util.TimerThread.run(Unknown Source)
java.net.SocketTimeoutException: Read timed out
	at java.net.SocketInputStream.socketRead0(Native Method)
	at java.net.SocketInputStream.read(Unknown Source)
	at com.sun.net.ssl.internal.ssl.InputRecord.readFully(Unknown Source)
	at com.sun.net.ssl.internal.ssl.InputRecord.readV3Record(Unknown Source)
	at com.sun.net.ssl.internal.ssl.InputRecord.read(Unknown Source)
	at com.sun.net.ssl.internal.ssl.SSLSocketImpl.readRecord(Unknown Source)
	at com.sun.net.ssl.internal.ssl.SSLSocketImpl.readDataRecord(Unknown Source)
	at com.sun.net.ssl.internal.ssl.AppInputStream.read(Unknown Source)
	at com.sun.mail.util.TraceInputStream.read(TraceInputStream.java:97)
	at java.io.BufferedInputStream.read1(Unknown Source)
	at java.io.BufferedInputStream.read(Unknown Source)
	at java.io.DataInputStream.readFully(Unknown Source)
	at java.io.DataInputStream.readFully(Unknown Source)
	at com.zimbra.cs.mailtest.ImapParser.readLiteral(ImapParser.java:148)
	at com.zimbra.cs.mailtest.ImapParser.readAString(ImapParser.java:77)
	at com.zimbra.cs.mailtest.ImapParser.readList(ImapParser.java:94)
	at com.zimbra.cs.mailtest.ImapResponse.readUntagged(ImapResponse.java:102)
	at com.zimbra.cs.mailtest.ImapResponse.parse(ImapResponse.java:32)
	at com.zimbra.cs.mailtest.ImapResponse.read(ImapResponse.java:18)
	at com.zimbra.cs.mailtest.UidFetch.doFETCH(UidFetch.java:56)
	at com.zimbra.cs.mailtest.UidFetch.access$000(UidFetch.java:22)
	at com.zimbra.cs.mailtest.UidFetch$1.doCommand(UidFetch.java:33)
	at com.sun.mail.imap.IMAPFolder.doProtocolCommand(IMAPFolder.java:2602)
	at com.sun.mail.imap.IMAPFolder.doCommand(IMAPFolder.java:2556)
	at com.zimbra.cs.mailtest.UidFetch.fetch(UidFetch.java:30)
	at com.zimbra.cs.datasource.ImapImport.importFolder(ImapImport.java:627)
	at com.zimbra.cs.datasource.ImapImport.importData(ImapImport.java:350)
	at com.zimbra.cs.datasource.DataSourceManager.importData(DataSourceManager.java:148)
	at com.zimbra.cs.mailbox.LocalMailbox.syncAllLocalDataSources(LocalMailbox.java:256)
	at com.zimbra.cs.mailbox.LocalMailbox.sync(LocalMailbox.java:294)
	at com.zimbra.cs.mailbox.LocalMailbox.syncOnTimer(LocalMailbox.java:236)
	at com.zimbra.cs.mailbox.DesktopMailbox$1.run(DesktopMailbox.java:85)
	at java.util.TimerThread.mainLoop(Unknown Source)
	at java.util.TimerThread.run(Unknown Source)
    Error in mailbox.log :
    Code:
    2008-02-15 08:59:34,242 ERROR [sync-timer-someemail@gmail.com] [] offline - sync failure: my gmail
com.zimbra.common.service.ServiceException: system failure: FETCH failed
ExceptionId:localhost:sync-timer-someemail@gmail.com:1203087574241:dc9367bbde74455a
Code:service.FAILURE
	at com.zimbra.common.service.ServiceException.FAILURE(ServiceException.java:217)
	at com.zimbra.cs.datasource.ImapImport.importData(ImapImport.java:364)
	at com.zimbra.cs.datasource.DataSourceManager.importData(DataSourceManager.java:148)
	at com.zimbra.cs.mailbox.LocalMailbox.syncAllLocalDataSources(LocalMailbox.java:256)
	at com.zimbra.cs.mailbox.LocalMailbox.sync(LocalMailbox.java:294)
	at com.zimbra.cs.mailbox.LocalMailbox.syncOnTimer(LocalMailbox.java:236)
	at com.zimbra.cs.mailbox.DesktopMailbox$1.run(DesktopMailbox.java:85)
	at java.util.TimerThread.mainLoop(Unknown Source)
	at java.util.TimerThread.run(Unknown Source)
Caused by: java.io.IOException: FETCH failed
	at com.zimbra.cs.mailtest.UidFetch.fetch(UidFetch.java:41)
	at com.zimbra.cs.datasource.ImapImport.importFolder(ImapImport.java:627)
	at com.zimbra.cs.datasource.ImapImport.importData(ImapImport.java:350)
	... 7 more
Caused by: javax.mail.MessagingException: FETCH failed: java.net.SocketTimeoutException: Read timed out;
  nested exception is:
	com.sun.mail.iap.ProtocolException: FETCH failed: java.net.SocketTimeoutException: Read timed out
	at com.sun.mail.imap.IMAPFolder.doCommand(IMAPFolder.java:2561)
	at com.zimbra.cs.mailtest.UidFetch.fetch(UidFetch.java:30)
	... 9 more
Caused by: com.sun.mail.iap.ProtocolException: FETCH failed: java.net.SocketTimeoutException: Read timed out
	at com.zimbra.cs.mailtest.UidFetch$1.doCommand(UidFetch.java:36)
	at com.sun.mail.imap.IMAPFolder.doProtocolCommand(IMAPFolder.java:2602)
	at com.sun.mail.imap.IMAPFolder.doCommand(IMAPFolder.java:2556)
	... 10 more
2008-02-15 09:09:34,395 INFO  [sync-timer-someemail@gmail.com] [] datasource - Importing data.
2009-02-15 09:09:39,687 INFO  [sync-timer-someemail@gmail.com] [] datasource - Importing from IMAP folder INBOX to local folder /Inbox
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  2. 02-15-2008, 09:00 AM #2
    jjzhuang
    jjzhuang is offline Zimbra Employee
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    Could you try two thinngs first?

    1) find the pid of the java process for zdesktop background service and do a 'kill -3 <pid>'. The process stack will be written to <install>/log/zdesktop.out. That will show us if there's any real lockup.

    2) do a reload in the gui window by shortcut key 'shift+F5'. see if that was simply a gui freeze.

    Thanks!
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  3. 02-15-2008, 09:16 AM #3
    moshen
    moshen is offline New Member
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    1) Sent the -3 (QUIT?) signal to the java process. Here are the contents of zdesktop.out:

    0 INFO [main] log - Logging to org.slf4j.impl.Log4jLoggerAdapter(org.mortbay
    .log) via org.mortbay.log.Slf4jLog
    759 INFO [main] log - jetty-6.1.5
    1059 INFO [main] log - No Transaction manager found - if your webapp requires o
    ne, please configure one.

    2) shift + F5 does nothing. It still sits with the gnome loading pointer at the loading screen. top looks like there is some periodic activity, but I've left it running for over a 1/2 hour this morning with no visible change and when using: 'tail -f' I did not see any changes to the log files.

    Thanks for the help!
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  4. 02-15-2008, 09:19 AM #4
    jjzhuang
    jjzhuang is offline Zimbra Employee
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    Actually i meant to say zmmailboxd.out, not zdesktop.out. Check for the process dump there after sending -3 signal. Thanks!
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  5. 02-15-2008, 09:58 AM #5
    moshen
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    The dump is attached. Thanks!
    Attached Files Attached Files
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  6. 02-15-2008, 10:03 AM #6
    jjzhuang
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    Yup, that's what we need. We'll take a look. Thanks!
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  7. 02-15-2008, 04:47 PM #7
    jjzhuang
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    Hi moshen,

    The stack trace shows something very curious. Could you take a few more snapshots by doing 'kill -3'? Say at 5 second interval and take 10 snapshots?

    Also when it's locked like this, is there a lot of disk I/O and CPU activity?

    Thanks!
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  8. 02-18-2008, 10:25 AM #8
    moshen
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    I started up Zimbra desktop to take your snapshots and I received this error:

    The connection was refused when attempting to contact localhost:7633

    Is this another problem altogether? From what I remember, running top showed minimal cpu activity previously.

    Thanks!
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  9. 02-19-2008, 01:15 PM #9
    jjzhuang
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    It may or may not be the same problem. Have you restarted the process since you installed it? What platform is this? If it hasn't been restarted, please take a few more thread dump snapshots. Thanks!
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