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Thread: Sudden Sync error (INVALID_REQUEST)

  1. #1
    Gregory Amarante is offline Starter Member
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    Default Sudden Sync error (INVALID_REQUEST)

    Just started getting this error today. Have had no sync problems prior. Does anyone have any ideas?
    ---------------------------------
    2008-02-13 10:36:05,788 ERROR [sync-timer-gamarant@bucknell.edu] [mid=2;] offline - sync failure: gamarant@bucknell.edu
    com.zimbra.common.service.ServiceException: invalid request: missing required attribute: tz
    ExceptionId:gamarant.bucknell.edu:sync-timer-gamarant@bucknell.edu:1202916965788:1ca1dd7275d29d 99
    Code:service.INVALID_REQUEST
    at com.zimbra.common.service.ServiceException.INVALID _REQUEST(ServiceException.java:224)
    at com.zimbra.common.soap.Element.checkNull(Element.j ava:227)
    at com.zimbra.common.soap.Element.getAttribute(Elemen t.java:195)
    at com.zimbra.cs.service.mail.CalendarUtils.parseRecu r(CalendarUtils.java:421)
    at com.zimbra.cs.service.mail.CalendarUtils.parseInvi teElementCommon(CalendarUtils.java:909)
    at com.zimbra.cs.service.mail.CalendarUtils.parseInvi teForCreate(CalendarUtils.java:121)
    at com.zimbra.cs.service.mail.SetCalendarItem$SetCale ndarItemInviteParser.parseInviteElement(SetCalenda rItem.java:76)
    at com.zimbra.cs.service.mail.ParseMimeMessage$Invite Parser.parse(ParseMimeMessage.java:129)
    at com.zimbra.cs.service.mail.SetCalendarItem.getSetC alendarItemData(SetCalendarItem.java:150)
    at com.zimbra.cs.service.mail.SetCalendarItem.parseSe tAppointmentRequest(SetCalendarItem.java:200)
    at com.zimbra.cs.mailbox.InitialSync.setCalendarItem( InitialSync.java:668)
    at com.zimbra.cs.mailbox.InitialSync.syncCalendarItem (InitialSync.java:554)
    at com.zimbra.cs.mailbox.DeltaSync.deltaSync(DeltaSyn c.java:200)
    at com.zimbra.cs.mailbox.DeltaSync.sync(DeltaSync.jav a:94)
    at com.zimbra.cs.mailbox.DeltaSync.sync(DeltaSync.jav a:77)
    at com.zimbra.cs.mailbox.MailboxSync.sync(MailboxSync .java:124)
    at com.zimbra.cs.mailbox.OfflineMailbox.sync(OfflineM ailbox.java:107)
    at com.zimbra.cs.mailbox.OfflineMailbox.syncOnTimer(O fflineMailbox.java:93)
    at com.zimbra.cs.mailbox.DesktopMailbox$1.run(Desktop Mailbox.java:61)
    at java.util.TimerThread.mainLoop(Unknown Source)
    at java.util.TimerThread.run(Unknown Source)

  2. #2
    jjzhuang is offline Zimbra Employee
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    Default

    Could you please file a bug? Thanks for catching this!

  3. #3
    xtrac is offline Active Member
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    Default

    Folks,

    Similar error, should I file a different bug ?

    2008-02-21 14:20:56,733 DEBUG [sync-timer-waterford@fesp.ie] [] offline - resuming initial sync
    2008-02-21 14:20:56,733 ERROR [sync-timer-waterford@fesp.ie] [] offline - sync failure: waterford@fesp.ie
    com.zimbra.common.service.ServiceException: invalid request: missing required attribute: md
    ExceptionId:peter:sync-timer-waterford@fesp.ie:1203603656733:8c274a82967dc1a1
    Code:service.INVALID_REQUEST
    at com.zimbra.common.service.ServiceException.INVALID _REQUEST(ServiceException.java:224)
    at com.zimbra.common.soap.Element.checkNull(Element.j ava:227)
    at com.zimbra.common.soap.Element.getAttributeLong(El ement.java:196)
    at com.zimbra.cs.mailbox.InitialSync.syncFolder(Initi alSync.java:426)
    at com.zimbra.cs.mailbox.InitialSync.syncContainer(In itialSync.java:375)
    at com.zimbra.cs.mailbox.InitialSync.initialFolderSyn c(InitialSync.java:191)
    at com.zimbra.cs.mailbox.InitialSync.resume(InitialSy nc.java:176)
    at com.zimbra.cs.mailbox.InitialSync.resume(InitialSy nc.java:164)
    at com.zimbra.cs.mailbox.MailboxSync.sync(MailboxSync .java:125)
    at com.zimbra.cs.mailbox.OfflineMailbox.sync(OfflineM ailbox.java:107)
    at com.zimbra.cs.mailbox.OfflineMailbox.syncOnTimer(O fflineMailbox.java:93)
    at com.zimbra.cs.mailbox.DesktopMailbox$1.run(Desktop Mailbox.java:85)
    at java.util.TimerThread.mainLoop(Unknown Source)
    at java.util.TimerThread.run(Unknown Source)

    Thanks

    -Roy

  4. #4
    jjzhuang is offline Zimbra Employee
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    Default

    This is a different issue from the first one. Please file a bug and reference this forum thread. Thanks!

  5. #5
    xtrac is offline Active Member
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    Done,

    Thanks

    -Roy

  6. #6
    jjzhuang is offline Zimbra Employee
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    Roy,

    Are you really on edison? Please note that edison is not supported for sync
    with desktop. Thanks!

  7. #7
    rajahd is offline Special Member
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    Just today one of my accounts stopped syncing. The following appeared each time a sync was attempted in the log file:

    2008-02-21 17:59:53,625 ERROR [sync-timer-me@domain.com] [] offline - sync failure: me@domain.com
    com.zimbra.common.soap.SoapFaultException: auth credentials have expired
    ExceptionId:chef:sync-timer-me@domain.com:1203638393609:3404581094b93b7f
    Code:service.AUTH_EXPIRED
    at com.zimbra.common.soap.Soap12Protocol.soapFault(So ap12Protocol.java:99)
    at com.zimbra.common.soap.SoapTransport.extractBodyEl ement(SoapTransport.java:243)
    at com.zimbra.common.soap.SoapTransport.parseSoapResp onse(SoapTransport.java:219)
    at com.zimbra.common.soap.SoapHttpTransport.invoke(So apHttpTransport.java:251)
    at com.zimbra.common.soap.SoapTransport.invoke(SoapTr ansport.java:295)
    at com.zimbra.common.soap.SoapTransport.invokeWithout Session(SoapTransport.java:282)
    at com.zimbra.cs.mailbox.OfflineMailbox.sendRequest(O fflineMailbox.java:649)
    at com.zimbra.cs.mailbox.OfflineMailbox.sendRequest(O fflineMailbox.java:630)
    at com.zimbra.cs.mailbox.OfflineMailbox.sendRequest(O fflineMailbox.java:626)
    at com.zimbra.cs.mailbox.DeltaSync.sync(DeltaSync.jav a:90)
    at com.zimbra.cs.mailbox.DeltaSync.sync(DeltaSync.jav a:77)
    at com.zimbra.cs.mailbox.MailboxSync.sync(MailboxSync .java:127)
    at com.zimbra.cs.mailbox.OfflineMailbox.sync(OfflineM ailbox.java:107)
    at com.zimbra.cs.mailbox.OfflineMailbox.syncOnTimer(O fflineMailbox.java:93)
    at com.zimbra.cs.mailbox.DesktopMailbox$1.run(Desktop Mailbox.java:85)
    at java.util.TimerThread.mainLoop(Unknown Source)
    at java.util.TimerThread.run(Unknown Source)
    2008-02-21 17:59:53,625 WARN [sync-timer-me@domain.com] [] offline - SoapFaultException: auth credentials have expired
    Note that other accounts on the same server were still syncing fine. I tried restarting ZD to no effect. However, after I logged into the Zimbra UI via a web browser ZD started connecting again. Any ideas?

  8. #8
    jjzhuang is offline Zimbra Employee
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    Looks like a bug. Please file it. We should catch AUTH_EXPIRED and reauth/retry transaction. Thanks!

  9. #9
    rajahd is offline Special Member
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    Quote Originally Posted by jjzhuang View Post
    Looks like a bug. Please file it. We should catch AUTH_EXPIRED and reauth/retry transaction. Thanks!
    Done.

    Bug 24910 - Does not reauth when auth credentials have expired

  10. #10
    xtrac is offline Active Member
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    Quote Originally Posted by jjzhuang View Post
    Roy,

    Are you really on edison? Please note that edison is not supported for sync
    with desktop. Thanks!
    Yes, quite sure If I had of paid more attention to the product page, I would have noticed it said 4.5+, apologies for wasting your time, great product though.

    Regards

    -Roy

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