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  #1 (permalink)  
Old 02-13-2008, 08:54 AM
Starter Member
  
Posts: 1
Default Sudden Sync error (INVALID_REQUEST)
Just started getting this error today. Have had no sync problems prior. Does anyone have any ideas?
---------------------------------
2008-02-13 10:36:05,788 ERROR [sync-timer-gamarant@bucknell.edu] [mid=2;] offline - sync failure: gamarant@bucknell.edu
com.zimbra.common.service.ServiceException: invalid request: missing required attribute: tz
ExceptionId:gamarant.bucknell.edu:sync-timer-gamarant@bucknell.edu:1202916965788:1ca1dd7275d29d 99
Code:service.INVALID_REQUEST
at com.zimbra.common.service.ServiceException.INVALID _REQUEST(ServiceException.java:224)
at com.zimbra.common.soap.Element.checkNull(Element.j ava:227)
at com.zimbra.common.soap.Element.getAttribute(Elemen t.java:195)
at com.zimbra.cs.service.mail.CalendarUtils.parseRecu r(CalendarUtils.java:421)
at com.zimbra.cs.service.mail.CalendarUtils.parseInvi teElementCommon(CalendarUtils.java:909)
at com.zimbra.cs.service.mail.CalendarUtils.parseInvi teForCreate(CalendarUtils.java:121)
at com.zimbra.cs.service.mail.SetCalendarItem$SetCale ndarItemInviteParser.parseInviteElement(SetCalenda rItem.java:76)
at com.zimbra.cs.service.mail.ParseMimeMessage$Invite Parser.parse(ParseMimeMessage.java:129)
at com.zimbra.cs.service.mail.SetCalendarItem.getSetC alendarItemData(SetCalendarItem.java:150)
at com.zimbra.cs.service.mail.SetCalendarItem.parseSe tAppointmentRequest(SetCalendarItem.java:200)
at com.zimbra.cs.mailbox.InitialSync.setCalendarItem( InitialSync.java:668)
at com.zimbra.cs.mailbox.InitialSync.syncCalendarItem (InitialSync.java:554)
at com.zimbra.cs.mailbox.DeltaSync.deltaSync(DeltaSyn c.java:200)
at com.zimbra.cs.mailbox.DeltaSync.sync(DeltaSync.jav a:94)
at com.zimbra.cs.mailbox.DeltaSync.sync(DeltaSync.jav a:77)
at com.zimbra.cs.mailbox.MailboxSync.sync(MailboxSync .java:124)
at com.zimbra.cs.mailbox.OfflineMailbox.sync(OfflineM ailbox.java:107)
at com.zimbra.cs.mailbox.OfflineMailbox.syncOnTimer(O fflineMailbox.java:93)
at com.zimbra.cs.mailbox.DesktopMailbox$1.run(Desktop Mailbox.java:61)
at java.util.TimerThread.mainLoop(Unknown Source)
at java.util.TimerThread.run(Unknown Source)
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  #2 (permalink)  
Old 02-13-2008, 10:08 AM
Zimbra Employee
  
Posts: 1,688
Default
Could you please file a bug? Thanks for catching this!
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  #3 (permalink)  
Old 02-21-2008, 07:43 AM
Intermediate Member
  
Posts: 24
Default
Folks,

Similar error, should I file a different bug ?

2008-02-21 14:20:56,733 DEBUG [sync-timer-waterford@fesp.ie] [] offline - resuming initial sync
2008-02-21 14:20:56,733 ERROR [sync-timer-waterford@fesp.ie] [] offline - sync failure: waterford@fesp.ie
com.zimbra.common.service.ServiceException: invalid request: missing required attribute: md
ExceptionId:peter:sync-timer-waterford@fesp.ie:1203603656733:8c274a82967dc1a1
Code:service.INVALID_REQUEST
at com.zimbra.common.service.ServiceException.INVALID _REQUEST(ServiceException.java:224)
at com.zimbra.common.soap.Element.checkNull(Element.j ava:227)
at com.zimbra.common.soap.Element.getAttributeLong(El ement.java:196)
at com.zimbra.cs.mailbox.InitialSync.syncFolder(Initi alSync.java:426)
at com.zimbra.cs.mailbox.InitialSync.syncContainer(In itialSync.java:375)
at com.zimbra.cs.mailbox.InitialSync.initialFolderSyn c(InitialSync.java:191)
at com.zimbra.cs.mailbox.InitialSync.resume(InitialSy nc.java:176)
at com.zimbra.cs.mailbox.InitialSync.resume(InitialSy nc.java:164)
at com.zimbra.cs.mailbox.MailboxSync.sync(MailboxSync .java:125)
at com.zimbra.cs.mailbox.OfflineMailbox.sync(OfflineM ailbox.java:107)
at com.zimbra.cs.mailbox.OfflineMailbox.syncOnTimer(O fflineMailbox.java:93)
at com.zimbra.cs.mailbox.DesktopMailbox$1.run(Desktop Mailbox.java:85)
at java.util.TimerThread.mainLoop(Unknown Source)
at java.util.TimerThread.run(Unknown Source)

Thanks

-Roy
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  #4 (permalink)  
Old 02-21-2008, 12:33 PM
Zimbra Employee
  
Posts: 1,688
Default
This is a different issue from the first one. Please file a bug and reference this forum thread. Thanks!
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  #5 (permalink)  
Old 02-21-2008, 03:04 PM
Intermediate Member
  
Posts: 24
Default
Done,

Thanks

-Roy
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  #6 (permalink)  
Old 02-21-2008, 04:47 PM
Zimbra Employee
  
Posts: 1,688
Default
Roy,

Are you really on edison? Please note that edison is not supported for sync
with desktop. Thanks!
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  #7 (permalink)  
Old 02-21-2008, 05:29 PM
Special Member
  
Posts: 147
Default
Just today one of my accounts stopped syncing. The following appeared each time a sync was attempted in the log file:

Quote:
2008-02-21 17:59:53,625 ERROR [sync-timer-me@domain.com] [] offline - sync failure: me@domain.com
com.zimbra.common.soap.SoapFaultException: auth credentials have expired
ExceptionId:chef:sync-timer-me@domain.com:1203638393609:3404581094b93b7f
Code:service.AUTH_EXPIRED
at com.zimbra.common.soap.Soap12Protocol.soapFault(So ap12Protocol.java:99)
at com.zimbra.common.soap.SoapTransport.extractBodyEl ement(SoapTransport.java:243)
at com.zimbra.common.soap.SoapTransport.parseSoapResp onse(SoapTransport.java:219)
at com.zimbra.common.soap.SoapHttpTransport.invoke(So apHttpTransport.java:251)
at com.zimbra.common.soap.SoapTransport.invoke(SoapTr ansport.java:295)
at com.zimbra.common.soap.SoapTransport.invokeWithout Session(SoapTransport.java:282)
at com.zimbra.cs.mailbox.OfflineMailbox.sendRequest(O fflineMailbox.java:649)
at com.zimbra.cs.mailbox.OfflineMailbox.sendRequest(O fflineMailbox.java:630)
at com.zimbra.cs.mailbox.OfflineMailbox.sendRequest(O fflineMailbox.java:626)
at com.zimbra.cs.mailbox.DeltaSync.sync(DeltaSync.jav a:90)
at com.zimbra.cs.mailbox.DeltaSync.sync(DeltaSync.jav a:77)
at com.zimbra.cs.mailbox.MailboxSync.sync(MailboxSync .java:127)
at com.zimbra.cs.mailbox.OfflineMailbox.sync(OfflineM ailbox.java:107)
at com.zimbra.cs.mailbox.OfflineMailbox.syncOnTimer(O fflineMailbox.java:93)
at com.zimbra.cs.mailbox.DesktopMailbox$1.run(Desktop Mailbox.java:85)
at java.util.TimerThread.mainLoop(Unknown Source)
at java.util.TimerThread.run(Unknown Source)
2008-02-21 17:59:53,625 WARN [sync-timer-me@domain.com] [] offline - SoapFaultException: auth credentials have expired
Note that other accounts on the same server were still syncing fine. I tried restarting ZD to no effect. However, after I logged into the Zimbra UI via a web browser ZD started connecting again. Any ideas?
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  #8 (permalink)  
Old 02-21-2008, 06:33 PM
Zimbra Employee
  
Posts: 1,688
Default
Looks like a bug. Please file it. We should catch AUTH_EXPIRED and reauth/retry transaction. Thanks!
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  #9 (permalink)  
Old 02-21-2008, 08:42 PM
Special Member
  
Posts: 147
Default
Quote:
Originally Posted by jjzhuang View Post
Looks like a bug. Please file it. We should catch AUTH_EXPIRED and reauth/retry transaction. Thanks!
Done.

Bug 24910 - Does not reauth when auth credentials have expired
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  #10 (permalink)  
Old 02-22-2008, 01:01 AM
Intermediate Member
  
Posts: 24
Default
Quote:
Originally Posted by jjzhuang View Post
Roy,

Are you really on edison? Please note that edison is not supported for sync
with desktop. Thanks!
Yes, quite sure If I had of paid more attention to the product page, I would have noticed it said 4.5+, apologies for wasting your time, great product though.

Regards

-Roy
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