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Thread: problem with 0.78 on Mac

  1. #1
    jurg is offline Active Member
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    Default problem with 0.78 on Mac

    I ran the installer of 0.78 on my Mac (which has no previous installation of zimbra desktop). At the end of the installation process I fill out the form for my zimbra account. When I press 'Save Settings' for the first time it shows:

    system failure: java.lang.NullPointerException

    The second time and any next time I press 'Save Settings' it shows:

    email address already exists: 86e41f67-8d7f-49e3-a0b1-ce3a663a8cc7

    Then I press 'Cancel' and it seems that the account is present, but with status 'error'

    In ~zimbra/zimbra/zdesktop/log/mailbox.log I can see that zimbra desktop is retrieving stuff (calendar items right now).

    Any idea what is going wrong?

    Remote Zimbra Server Version: 5.0.2_GA_1975.UBUNTU6 20080130232321 20080130-2324 NETWORK

    Macbook Pro Mac OS X 10.5.1

  2. #2
    jjzhuang is offline Zimbra Employee
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    Default

    Please check log files under <install>/log folder to find the full error messages. Thanks!

  3. #3
    jurg is offline Active Member
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    Default

    See below. It appears that in the end zdesktop has synchronized everything, so there is not a real problem, but the interface indicates that something is wrong. That is somewhat confusing.

    2008-02-06 10:44:25,352 WARN [main] [] misc - LC.get(debug_calendar_allow_non_display_alarms) was null, returning empty string
    2008-02-06 10:44:25,353 WARN [main] [] misc - LC.get(debug_calendar_force_utc) was null, returning empty string
    2008-02-06 10:44:25,353 WARN [main] [] misc - LC.get(debug_validate_outgoing_icalendar) was null, returning empty string
    2008-02-06 10:44:25,353 WARN [main] [] misc - LC.get(debug_disable_conversation) was null, returning empty string
    2008-02-06 10:44:25,353 WARN [main] [] misc - LC.get(debug_disable_filter) was null, returning empty string
    2008-02-06 10:44:25,354 WARN [main] [] misc - LC.get(debug_disable_message_analysis) was null, returning empty string
    2008-02-06 10:44:25,354 WARN [main] [] misc - LC.get(debug_disable_mime_part_extraction) was null, returning empty string
    2008-02-06 10:44:25,354 WARN [main] [] misc - LC.get(debug_disable_indexing) was null, returning empty string
    2008-02-06 10:44:25,354 WARN [main] [] misc - LC.get(debug_disable_objects) was null, returning empty string
    2008-02-06 10:44:25,354 WARN [main] [] misc - LC.get(debug_disable_indexing_attachments_separate ly) was null, returning empty string
    2008-02-06 10:44:25,354 WARN [main] [] misc - LC.get(debug_disable_indexing_attachments_together ) was null, returning empty string
    2008-02-06 10:44:25,354 WARN [main] [] misc - LC.get(debug_disable_redolog_fsync) was null, returning empty string
    2008-02-06 10:44:25,354 WARN [main] [] misc - LC.get(debug_disable_message_store_fsync) was null, returning empty string
    2008-02-06 10:44:28,538 INFO [main] [] log - No Transaction manager found - if your webapp requires one, please configure one.
    2008-02-06 10:44:28,741 INFO [main] [] log - Opened /Users/peter/zimbra/zdesktop/jetty/logs/access_log.2008-02-06
    2008-02-06 10:44:28,753 INFO [main] [] log - Started SelectChannelConnector@localhost:7633
    2008-02-06 10:44:28,753 INFO [main] [] log - Started SelectChannelConnector@localhost:7634
    2008-02-06 10:44:29,933 WARN [Thread-17] [] misc - checkValue: no attribute info for: zimbraZimletServerIndexRegex
    2008-02-06 10:44:29,934 WARN [Thread-17] [] misc - checkValue: no attribute info for: zimbraZimletHandlerClass
    2008-02-06 10:44:30,033 WARN [Thread-23] [] misc - checkValue: no attribute info for: zimbraZimletServerIndexRegex
    2008-02-06 10:44:30,033 WARN [Thread-23] [] misc - checkValue: no attribute info for: zimbraZimletHandlerClass
    2008-02-06 10:44:30,112 WARN [Thread-24] [] misc - checkValue: no attribute info for: zimbraZimletServerIndexRegex
    2008-02-06 10:44:30,112 WARN [Thread-24] [] misc - checkValue: no attribute info for: zimbraZimletHandlerClass
    2008-02-06 10:44:30,225 WARN [Thread-25] [] misc - checkValue: no attribute info for: zimbraZimletServerIndexRegex
    2008-02-06 10:44:30,311 WARN [Thread-26] [] misc - checkValue: no attribute info for: zimbraZimletServerIndexRegex
    2008-02-06 10:44:30,311 WARN [Thread-26] [] misc - checkValue: no attribute info for: zimbraZimletHandlerClass
    2008-02-06 10:44:30,721 WARN [Thread-32] [] misc - checkValue: no attribute info for: zimbraZimletServerIndexRegex
    2008-02-06 10:44:30,820 WARN [Thread-33] [] misc - checkValue: no attribute info for: zimbraZimletServerIndexRegex
    2008-02-06 10:44:30,821 WARN [Thread-33] [] misc - checkValue: no attribute info for: zimbraZimletHandlerClass
    2008-02-06 10:45:35,501 INFO [btpool0-10] [name=zimbra;ip=127.0.0.1;] offline - Remote Zimbra Server Version: 5.0.2_GA_1975.UBUNTU6 20080130232321 20080130-2324 NETWORK
    2008-02-06 10:45:35,502 WARN [btpool0-10] [name=zimbra;ip=127.0.0.1;] misc - checkValue: no attribute info for: offlineRemoteHost
    2008-02-06 10:45:35,502 WARN [btpool0-10] [name=zimbra;ip=127.0.0.1;] misc - checkValue: no attribute info for: offlineRemotePort
    2008-02-06 10:45:35,503 WARN [btpool0-10] [name=zimbra;ip=127.0.0.1;] misc - checkValue: no attribute info for: offlineRemoteSsl
    2008-02-06 10:45:36,768 DEBUG [btpool0-10] [name=zimbra;ip=127.0.0.1;] offline - dsync: created identity: peter@igi.nl/peter@jurg.nl
    2008-02-06 10:45:36,783 DEBUG [btpool0-10] [name=zimbra;ip=127.0.0.1;] offline - dsync: created identity: peter@igi.nl/uci
    2008-02-06 10:45:36,800 DEBUG [btpool0-10] [name=zimbra;ip=127.0.0.1;] offline - dsync: created identity: peter@igi.nl/info
    2008-02-06 10:45:36,817 DEBUG [btpool0-10] [name=zimbra;ip=127.0.0.1;] offline - dsync: created identity: peter@igi.nl/gmail
    2008-02-06 10:45:36,840 DEBUG [btpool0-10] [name=zimbra;ip=127.0.0.1;] offline - dsync: created identity: peter@igi.nl/Infrawijs
    2008-02-06 10:45:36,858 WARN [btpool0-10] [name=zimbra;ip=127.0.0.1;] SoapEngine - handler exception
    java.lang.NullPointerException

  4. #4
    jurg is offline Active Member
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    Though it seems to work, I see the following in the mailbox.log all the time:

    2008-02-06 13:31:15,809 INFO [sync-timer-dir] [] offline - dsync: remote server version: 5.0.2_GA_1975.UBUNTU6 20080130232321 20080130-2324 NETWORK
    2008-02-06 13:31:16,985 DEBUG [sync-timer-dir] [] offline - dsync: synchronized account: peter@igi.nl
    2008-02-06 13:31:17,002 DEBUG [sync-timer-dir] [] offline - dsync: updated identity: peter@igi.nl/peter@jurg.nl
    2008-02-06 13:31:17,019 DEBUG [sync-timer-dir] [] offline - dsync: updated identity: peter@igi.nl/uci
    2008-02-06 13:31:17,033 DEBUG [sync-timer-dir] [] offline - dsync: updated identity: peter@igi.nl/info
    2008-02-06 13:31:17,057 DEBUG [sync-timer-dir] [] offline - dsync: updated identity: peter@igi.nl/gmail
    2008-02-06 13:31:17,075 DEBUG [sync-timer-dir] [] offline - dsync: updated identity: peter@igi.nl/Infrawijs
    2008-02-06 13:31:17,081 ERROR [sync-timer-dir] [] offline - sync exception: peter@igi.nl
    java.lang.NullPointerException
    at com.zimbra.cs.account.DataSource.encryptData(DataS ource.java:268)
    at com.zimbra.cs.account.offline.OfflineProvisioning. createDataSource(OfflineProvisioning.java:1569)
    at com.zimbra.cs.account.offline.DirectorySync.syncDa taSource(DirectorySync.java:395)
    at com.zimbra.cs.account.offline.DirectorySync.syncAc count(DirectorySync.java:221)
    at com.zimbra.cs.account.offline.DirectorySync.sync(D irectorySync.java:171)
    at com.zimbra.cs.account.offline.DirectorySync.syncAl lAccounts(DirectorySync.java:133)
    at com.zimbra.cs.account.offline.DirectorySync.access $000(DirectorySync.java:53)
    at com.zimbra.cs.account.offline.DirectorySync$1.run( DirectorySync.java:66)
    at java.util.TimerThread.mainLoop(Timer.java:512)
    at java.util.TimerThread.run(Timer.java:462)

  5. #5
    jjzhuang is offline Zimbra Employee
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    Default

    The latest stack you posted is related to sync of your zimbra mailbox that happens to have a pop or imap aggregation source setup. Somehow that doesn't have a password.

    However that particular NullPointerException shouldn't really show up in your GUI. So there may be another NullPointerException.

    In your first log posting you have this:

    2008-02-06 10:45:36,858 WARN [btpool0-10] [name=zimbra;ip=127.0.0.1;] SoapEngine - handler exception
    java.lang.NullPointerException

    Are there more lines after the NullPointerException? I need the stack to see what's wrong. Thanks!

  6. #6
    jurg is offline Active Member
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    Here is the rest:

    2008-02-06 10:45:36,858 WARN [btpool0-10] [name=zimbra;ip=127.0.0.1;] SoapEngine - handler exception
    java.lang.NullPointerException
    at com.zimbra.cs.account.DataSource.encryptData(DataS ource.java:268)
    at com.zimbra.cs.account.offline.OfflineProvisioning. createDataSource(OfflineProvisioning.java:1569)
    at com.zimbra.cs.account.offline.DirectorySync.syncDa taSource(DirectorySync.java:395)
    at com.zimbra.cs.account.offline.OfflineProvisioning. createSyncAccount(OfflineProvisioning.java:455)
    at com.zimbra.cs.account.offline.OfflineProvisioning. createAccount(OfflineProvisioning.java:401)
    at com.zimbra.cs.service.admin.CreateAccount.handle(C reateAccount.java:58)
    at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:347)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:213)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:118)
    at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:272)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:727)
    at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:175)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
    at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:487)
    at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:362)
    at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:216)
    at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:181)
    at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:716)
    at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:406)
    at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:211)
    at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
    at org.mortbay.jetty.handler.RewriteHandler.handle(Re writeHandler.java:176)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
    at org.mortbay.jetty.Server.handle(Server.java:313)
    at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:506)
    at org.mortbay.jetty.HttpConnection$RequestHandler.co ntent(HttpConnection.java:844)
    at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:644)
    at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:211)
    at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:381)
    at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:396)
    at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:442)
    2008-02-06 10:45:42,641 INFO [sync-timer-dir] [] offline - dsync: remote server version: 5.0.2_GA_1975.UBUNTU6 20080130232321 20080130-2324 NETWORK
    2008-02-06 10:45:42,642 WARN [sync-timer-dir] [] misc - checkValue: no attribute info for: zimbraMailStatus
    2008-02-06 10:45:42,644 WARN [sync-timer-dir] [] misc - checkValue: no attribute info for: zimbraMailTransport
    2008-02-06 10:45:43,050 DEBUG [sync-timer-peter@igi.nl] [] offline - <SyncResponse md="1202291141" token="172609" s="550293822" xmlns="urn:zimbraMail">

  7. #7
    gersh is offline Loyal Member
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    Default Didn't Work

    Installed Zimbra Desktop Beta1with Mac OS 10.4.11

    Launched program and received this error message:

    HTTP ERROR: 500

    /desktop/login.jsp(15,12) PWC6339: Cannot find a setter method for the attribute prefs of the tag handler com.zimbra.cs.taglib.tag.LoginTag...

    Suggestions?

  8. #8
    jjzhuang is offline Zimbra Employee
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    gersh, please check your logs for detailed error. Thanks!

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