0.53A not syncing emails/calendar. Exceptions in logs

[jameztcc]

---When I click on the Inbox (empty)---
message - newParent has no properties
fileName - http://localhost:7633/zimbra/js/zimb...v=070621192601
lineNumber - 992
stack - ((void 0))@http://localhost:7633/zimbra/js/zimbraMail/share/model/ZmOrganizer.js?v=070621192601:992
([object Object])@http://localhost:7633/zimbra/js/zimbraMail/share/model/ZmFolder.js?v=070621192601:296
([object Object])@http://localhost:7633/zimbra/js/zimbraMail/core/ZmRequestMgr.js?v=070621192601:461
([object Object])@http://localhost:7633/zimbra/js/zimbraMail/core/ZmRequestMgr.js?v=070621192601:362
([object Object])@http://localhost:7633/zimbra/js/zimbraMail/core/ZmRequestMgr.js?v=070621192601:288
([object Object],[object Object])@http://localhost:7633/zimbra/js/zimbraMail/core/ZmRequestMgr.js?v=070621192601:219
apply([object Object],[object Array])@:0
([object Object])@http://localhost:7633/zimbra/js/Boot_all.js?v=070621192601:351
([object Object],[object Object])@http://localhost:7633/zimbra/js/zimbra/csfe/ZmCsfeCommand.js?v=070621192601:357
apply([object Object],[object Array])@:0
([object Object])@http://localhost:7633/zimbra/js/Boot_all.js?v=070621192601:351
([object Object],[object Object])@http://localhost:7633/zimbra/js/ajax/net/AjxRpcRequest.js?v=070621192601:207
([object Event])@http://localhost:7633/zimbra/js/ajax/net/AjxRpcRequest.js?v=070621192601:130
@:0

name - TypeError



---When I look at the mailbox.log (sanitized of confidential info by ***/yyy/AAA...etc)---
2007-08-24 22:25:20,016 INFO [main] log - Logging to org.slf4j.impl.Log4jLoggerAdapter(org.mortbay.log) via org.mortbay.log.Slf4jLog
2007-08-24 22:25:21,198 INFO [main] log - jetty-6.1.5
2007-08-24 22:25:21,919 INFO [main] log - No Transaction manager found - if your webapp requires one, please configure one.
2007-08-24 22:25:33,716 WARN [main] [] misc - LC.get(debug_calendar_allow_non_display_alarms) was null, returning empty string
2007-08-24 22:25:33,716 WARN [main] [] misc - LC.get(debug_calendar_force_utc) was null, returning empty string
2007-08-24 22:25:33,716 WARN [main] [] misc - LC.get(debug_validate_outgoing_icalendar) was null, returning empty string
2007-08-24 22:25:33,716 WARN [main] [] misc - LC.get(debug_disable_conversation) was null, returning empty string
2007-08-24 22:25:33,716 WARN [main] [] misc - LC.get(debug_disable_filter) was null, returning empty string
2007-08-24 22:25:33,716 WARN [main] [] misc - LC.get(debug_disable_message_analysis) was null, returning empty string
2007-08-24 22:25:33,716 WARN [main] [] misc - LC.get(debug_disable_mime_part_extraction) was null, returning empty string
2007-08-24 22:25:33,716 WARN [main] [] misc - LC.get(debug_disable_indexing) was null, returning empty string
2007-08-24 22:25:33,716 WARN [main] [] misc - LC.get(debug_disable_objects) was null, returning empty string
2007-08-24 22:25:33,716 WARN [main] [] misc - LC.get(debug_disable_indexing_attachments_separate ly) was null, returning empty string
2007-08-24 22:25:33,716 WARN [main] [] misc - LC.get(debug_disable_indexing_attachments_together ) was null, returning empty string
2007-08-24 22:25:33,716 WARN [main] [] misc - LC.get(debug_disable_redolog_fsync) was null, returning empty string
2007-08-24 22:25:33,716 WARN [main] [] misc - LC.get(debug_disable_message_store_fsync) was null, returning empty string
2007-08-24 22:25:35,098 INFO [main] [] log - No Transaction manager found - if your webapp requires one, please configure one.
2007-08-24 22:25:37,211 INFO [main] [] log - Opened C:\zimbra\zdesktop\jetty\logs\access_log.2007_08_2 4
2007-08-24 22:25:37,301 INFO [main] [] log - Started SelectChannelConnector@localhost:7633
2007-08-24 22:25:37,311 INFO [main] [] log - Started SelectChannelConnector@localhost:7634
2007-08-24 22:26:32,841 INFO [btpool0-8] [name=zimbra;ip=127.0.0.1;] offline - Remote Zimbra Server Version: unknown
2007-08-24 22:26:32,841 WARN [btpool0-8] [name=zimbra;ip=127.0.0.1;] misc - checkValue: no attribute info for: offlineRemoteServerVersion
2007-08-24 22:26:34,163 DEBUG [btpool0-8] [name=zimbra;ip=127.0.0.1;] offline - dsync: created identity: XXX@***/YYY AAAA Team
2007-08-24 22:26:42,014 INFO [Timer-Offline-Main] [] offline - dsync: remote server version: unknown
2007-08-24 22:26:42,014 WARN [Timer-Offline-Main] [] misc - checkValue: no attribute info for: offlineRemoteServerVersion
2007-08-24 22:26:43,496 DEBUG [Timer-Offline-Main] [] offline - dsync: synchronized account: XXX@***
2007-08-24 22:26:44,157 DEBUG [Timer-Offline-Main] [] offline - dsync: updated identity: XXX@***/YYY AAAA Team
2007-08-24 22:26:45,238 DEBUG [Timer-Offline-Main] [] offline -

...TBcontinued

[jameztcc]

2007-08-24 22:26:45,238 DEBUG [Timer-Offline-Main] [] offline - starting initial sync
2007-08-24 22:26:46,300 DEBUG [Timer-Offline-Main] [] offline - delta: updated folder (11): ROOT
2007-08-24 22:26:46,711 DEBUG [Timer-Offline-Main] [] offline - delta: updated folder (9): Conversations
2007-08-24 22:26:47,432 DEBUG [Timer-Offline-Main] [] offline - delta: updated folder (8): Tags
2007-08-24 22:26:47,682 DEBUG [Timer-Offline-Main] [] offline - initial: created tag (69): icc-reply
2007-08-24 22:26:48,052 DEBUG [Timer-Offline-Main] [] offline - initial: created tag (68): $label2
2007-08-24 22:26:48,323 DEBUG [Timer-Offline-Main] [] offline - initial: created tag (67): icc-replyall
2007-08-24 22:26:48,603 DEBUG [Timer-Offline-Main] [] offline - initial: created tag (66): $label1
2007-08-24 22:26:48,753 DEBUG [Timer-Offline-Main] [] offline - initial: created tag (65): icc-forward
2007-08-24 22:26:48,844 DEBUG [Timer-Offline-Main] [] offline - initial: created tag (64): $label5
2007-08-24 22:26:49,334 DEBUG [Timer-Offline-Main] [] offline - delta: updated folder (1): USER_ROOT
2007-08-24 22:26:49,755 DEBUG [Timer-Offline-Main] [] offline - delta: updated folder (6): Drafts
2007-08-24 22:26:49,775 ERROR [Timer-Offline-Main] [] offline - unexpected exception during sync for account XXX@***
java.lang.StringIndexOutOfBoundsException: String index out of range: -1
at java.lang.String.substring(Unknown Source)
at com.zimbra.cs.account.offline.OfflineAccount$Versi on.<init>(OfflineAccount.java:58)
at com.zimbra.cs.account.offline.OfflineAccount.getRe moteServerVersion(OfflineAccount.java:85)
at com.zimbra.cs.mailbox.OfflineMailbox.getRemoteServ erVersion(OfflineMailbox.java:756)
at com.zimbra.cs.mailbox.InitialSync.syncMessagelikeI tems(InitialSync.java:316)
at com.zimbra.cs.mailbox.InitialSync.initialFolderSyn c(InitialSync.java:233)
at com.zimbra.cs.mailbox.InitialSync.prioritySync(Ini tialSync.java:283)
at com.zimbra.cs.mailbox.InitialSync.initialFolderSyn c(InitialSync.java:260)
at com.zimbra.cs.mailbox.InitialSync.initialFolderSyn c(InitialSync.java:272)
at com.zimbra.cs.mailbox.InitialSync.sync(InitialSync .java:155)
at com.zimbra.cs.mailbox.InitialSync.sync(InitialSync .java:142)
at com.zimbra.cs.mailbox.OfflineMailboxManager$SyncTa sk.sync(OfflineMailboxManager.java:126)
at com.zimbra.cs.mailbox.OfflineMailboxManager$SyncTa sk.run(OfflineMailboxManager.java:98)
at java.util.TimerThread.mainLoop(Unknown Source)
at java.util.TimerThread.run(Unknown Source)
2007-08-24 22:27:50,042 DEBUG [Timer-Offline-Main] [] offline - resuming initial sync
2007-08-24 22:27:50,132 DEBUG [Timer-Offline-Main] [] offline - delta: updated folder (11): ROOT
2007-08-24 22:27:50,292 DEBUG [Timer-Offline-Main] [] offline - delta: updated folder (1): USER_ROOT
2007-08-24 22:27:50,432 DEBUG [Timer-Offline-Main] [] offline - delta: updated folder (6): Drafts
2007-08-24 22:27:50,482 ERROR [Timer-Offline-Main] [] offline - unexpected exception during sync for account XXX@***
java.lang.StringIndexOutOfBoundsException: String index out of range: -1
at java.lang.String.substring(Unknown Source)
at com.zimbra.cs.account.offline.OfflineAccount$Versi on.<init>(OfflineAccount.java:58)
at com.zimbra.cs.account.offline.OfflineAccount.getRe moteServerVersion(OfflineAccount.java:85)
at com.zimbra.cs.mailbox.OfflineMailbox.getRemoteServ erVersion(OfflineMailbox.java:756)
at com.zimbra.cs.mailbox.InitialSync.syncMessagelikeI tems(InitialSync.java:316)
at com.zimbra.cs.mailbox.InitialSync.initialFolderSyn c(InitialSync.java:233)
at com.zimbra.cs.mailbox.InitialSync.prioritySync(Ini tialSync.java:283)
at com.zimbra.cs.mailbox.InitialSync.initialFolderSyn c(InitialSync.java:260)
at com.zimbra.cs.mailbox.InitialSync.initialFolderSyn c(InitialSync.java:272)
at com.zimbra.cs.mailbox.InitialSync.resume(InitialSy nc.java:175)
at com.zimbra.cs.mailbox.InitialSync.resume(InitialSy nc.java:163)
at com.zimbra.cs.mailbox.OfflineMailboxManager$SyncTa sk.sync(OfflineMailboxManager.java:128)
at com.zimbra.cs.mailbox.OfflineMailboxManager$SyncTa sk.run(OfflineMailboxManager.java:98)
at java.util.TimerThread.mainLoop(Unknown Source)
at java.util.TimerThread.run(Unknown Source)
2007-08-24 22:28:55,155 DEBUG [Timer-Offline-Main] [] offline - resuming initial sync
2007-08-24 22:28:55,275 DEBUG [Timer-Offline-Main] [] offline - delta: updated folder (11): ROOT
2007-08-24 22:28:55,406 DEBUG [Timer-Offline-Main] [] offline - delta: updated folder (1): USER_ROOT
2007-08-24 22:28:55,586 DEBUG [Timer-Offline-Main] [] offline - delta: updated folder (6): Drafts
2007-08-24 22:28:55,586 ERROR [Timer-Offline-Main] [] offline - unexpected exception during sync for account XXX@***
java.lang.StringIndexOutOfBoundsException: String index out of range: -1
at java.lang.String.substring(Unknown Source)
at com.zimbra.cs.account.offline.OfflineAccount$Versi on.<init>(OfflineAccount.java:58)
at com.zimbra.cs.account.offline.OfflineAccount.getRe moteServerVersion(OfflineAccount.java:85)
at com.zimbra.cs.mailbox.OfflineMailbox.getRemoteServ erVersion(OfflineMailbox.java:756)




...TBcontinued...

[jameztcc]

at com.zimbra.cs.mailbox.InitialSync.syncMessagelikeI tems(InitialSync.java:316)
at com.zimbra.cs.mailbox.InitialSync.initialFolderSyn c(InitialSync.java:233)
at com.zimbra.cs.mailbox.InitialSync.prioritySync(Ini tialSync.java:283)
at com.zimbra.cs.mailbox.InitialSync.initialFolderSyn c(InitialSync.java:260)
at com.zimbra.cs.mailbox.InitialSync.initialFolderSyn c(InitialSync.java:272)
at com.zimbra.cs.mailbox.InitialSync.resume(InitialSy nc.java:175)
at com.zimbra.cs.mailbox.InitialSync.resume(InitialSy nc.java:163)
at com.zimbra.cs.mailbox.OfflineMailboxManager$SyncTa sk.sync(OfflineMailboxManager.java:128)
at com.zimbra.cs.mailbox.OfflineMailboxManager$SyncTa sk.run(OfflineMailboxManager.java:98)
at java.util.TimerThread.mainLoop(Unknown Source)
at java.util.TimerThread.run(Unknown Source)
2007-08-24 22:29:30,376 INFO [Shutdown] [] log - Shutdown hook executing
2007-08-24 22:29:30,696 INFO [Shutdown] [] log - Shutdown hook complete

[jjzhuang]

The server version seems to be not something expected. The parsing has been improved since 0.53, but if the server is a regular 4.5.x server this shouldn't be a problem in the first place.