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Thread: 0.53A not syncing emails/calendar. Exceptions in logs

  1. #1
    jameztcc is offline Active Member
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    Unhappy 0.53A not syncing emails/calendar. Exceptions in logs

    ---When I click on the Inbox (empty)---
    message - newParent has no properties
    fileName - http://localhost:7633/zimbra/js/zimb...v=070621192601
    lineNumber - 992
    stack - ((void 0))@http://localhost:7633/zimbra/js/zimbraMail/share/model/ZmOrganizer.js?v=070621192601:992
    ([object Object])@http://localhost:7633/zimbra/js/zimbraMail/share/model/ZmFolder.js?v=070621192601:296
    ([object Object])@http://localhost:7633/zimbra/js/zimbraMail/core/ZmRequestMgr.js?v=070621192601:461
    ([object Object])@http://localhost:7633/zimbra/js/zimbraMail/core/ZmRequestMgr.js?v=070621192601:362
    ([object Object])@http://localhost:7633/zimbra/js/zimbraMail/core/ZmRequestMgr.js?v=070621192601:288
    ([object Object],[object Object])@http://localhost:7633/zimbra/js/zimbraMail/core/ZmRequestMgr.js?v=070621192601:219
    apply([object Object],[object Array])@:0
    ([object Object])@http://localhost:7633/zimbra/js/Boot_all.js?v=070621192601:351
    ([object Object],[object Object])@http://localhost:7633/zimbra/js/zimbra/csfe/ZmCsfeCommand.js?v=070621192601:357
    apply([object Object],[object Array])@:0
    ([object Object])@http://localhost:7633/zimbra/js/Boot_all.js?v=070621192601:351
    ([object Object],[object Object])@http://localhost:7633/zimbra/js/ajax/net/AjxRpcRequest.js?v=070621192601:207
    ([object Event])@http://localhost:7633/zimbra/js/ajax/net/AjxRpcRequest.js?v=070621192601:130
    @:0

    name - TypeError



    ---When I look at the mailbox.log (sanitized of confidential info by ***/yyy/AAA...etc)---
    2007-08-24 22:25:20,016 INFO [main] log - Logging to org.slf4j.impl.Log4jLoggerAdapter(org.mortbay.log) via org.mortbay.log.Slf4jLog
    2007-08-24 22:25:21,198 INFO [main] log - jetty-6.1.5
    2007-08-24 22:25:21,919 INFO [main] log - No Transaction manager found - if your webapp requires one, please configure one.
    2007-08-24 22:25:33,716 WARN [main] [] misc - LC.get(debug_calendar_allow_non_display_alarms) was null, returning empty string
    2007-08-24 22:25:33,716 WARN [main] [] misc - LC.get(debug_calendar_force_utc) was null, returning empty string
    2007-08-24 22:25:33,716 WARN [main] [] misc - LC.get(debug_validate_outgoing_icalendar) was null, returning empty string
    2007-08-24 22:25:33,716 WARN [main] [] misc - LC.get(debug_disable_conversation) was null, returning empty string
    2007-08-24 22:25:33,716 WARN [main] [] misc - LC.get(debug_disable_filter) was null, returning empty string
    2007-08-24 22:25:33,716 WARN [main] [] misc - LC.get(debug_disable_message_analysis) was null, returning empty string
    2007-08-24 22:25:33,716 WARN [main] [] misc - LC.get(debug_disable_mime_part_extraction) was null, returning empty string
    2007-08-24 22:25:33,716 WARN [main] [] misc - LC.get(debug_disable_indexing) was null, returning empty string
    2007-08-24 22:25:33,716 WARN [main] [] misc - LC.get(debug_disable_objects) was null, returning empty string
    2007-08-24 22:25:33,716 WARN [main] [] misc - LC.get(debug_disable_indexing_attachments_separate ly) was null, returning empty string
    2007-08-24 22:25:33,716 WARN [main] [] misc - LC.get(debug_disable_indexing_attachments_together ) was null, returning empty string
    2007-08-24 22:25:33,716 WARN [main] [] misc - LC.get(debug_disable_redolog_fsync) was null, returning empty string
    2007-08-24 22:25:33,716 WARN [main] [] misc - LC.get(debug_disable_message_store_fsync) was null, returning empty string
    2007-08-24 22:25:35,098 INFO [main] [] log - No Transaction manager found - if your webapp requires one, please configure one.
    2007-08-24 22:25:37,211 INFO [main] [] log - Opened C:\zimbra\zdesktop\jetty\logs\access_log.2007_08_2 4
    2007-08-24 22:25:37,301 INFO [main] [] log - Started SelectChannelConnector@localhost:7633
    2007-08-24 22:25:37,311 INFO [main] [] log - Started SelectChannelConnector@localhost:7634
    2007-08-24 22:26:32,841 INFO [btpool0-8] [name=zimbra;ip=127.0.0.1;] offline - Remote Zimbra Server Version: unknown
    2007-08-24 22:26:32,841 WARN [btpool0-8] [name=zimbra;ip=127.0.0.1;] misc - checkValue: no attribute info for: offlineRemoteServerVersion
    2007-08-24 22:26:34,163 DEBUG [btpool0-8] [name=zimbra;ip=127.0.0.1;] offline - dsync: created identity: XXX@***/YYY AAAA Team
    2007-08-24 22:26:42,014 INFO [Timer-Offline-Main] [] offline - dsync: remote server version: unknown
    2007-08-24 22:26:42,014 WARN [Timer-Offline-Main] [] misc - checkValue: no attribute info for: offlineRemoteServerVersion
    2007-08-24 22:26:43,496 DEBUG [Timer-Offline-Main] [] offline - dsync: synchronized account: XXX@***
    2007-08-24 22:26:44,157 DEBUG [Timer-Offline-Main] [] offline - dsync: updated identity: XXX@***/YYY AAAA Team
    2007-08-24 22:26:45,238 DEBUG [Timer-Offline-Main] [] offline -

    ...TBcontinued

  2. #2
    jameztcc is offline Active Member
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    2007-08-24 22:26:45,238 DEBUG [Timer-Offline-Main] [] offline - starting initial sync
    2007-08-24 22:26:46,300 DEBUG [Timer-Offline-Main] [] offline - delta: updated folder (11): ROOT
    2007-08-24 22:26:46,711 DEBUG [Timer-Offline-Main] [] offline - delta: updated folder (9): Conversations
    2007-08-24 22:26:47,432 DEBUG [Timer-Offline-Main] [] offline - delta: updated folder (8): Tags
    2007-08-24 22:26:47,682 DEBUG [Timer-Offline-Main] [] offline - initial: created tag (69): icc-reply
    2007-08-24 22:26:48,052 DEBUG [Timer-Offline-Main] [] offline - initial: created tag (68): $label2
    2007-08-24 22:26:48,323 DEBUG [Timer-Offline-Main] [] offline - initial: created tag (67): icc-replyall
    2007-08-24 22:26:48,603 DEBUG [Timer-Offline-Main] [] offline - initial: created tag (66): $label1
    2007-08-24 22:26:48,753 DEBUG [Timer-Offline-Main] [] offline - initial: created tag (65): icc-forward
    2007-08-24 22:26:48,844 DEBUG [Timer-Offline-Main] [] offline - initial: created tag (64): $label5
    2007-08-24 22:26:49,334 DEBUG [Timer-Offline-Main] [] offline - delta: updated folder (1): USER_ROOT
    2007-08-24 22:26:49,755 DEBUG [Timer-Offline-Main] [] offline - delta: updated folder (6): Drafts
    2007-08-24 22:26:49,775 ERROR [Timer-Offline-Main] [] offline - unexpected exception during sync for account XXX@***
    java.lang.StringIndexOutOfBoundsException: String index out of range: -1
    at java.lang.String.substring(Unknown Source)
    at com.zimbra.cs.account.offline.OfflineAccount$Versi on.<init>(OfflineAccount.java:58)
    at com.zimbra.cs.account.offline.OfflineAccount.getRe moteServerVersion(OfflineAccount.java:85)
    at com.zimbra.cs.mailbox.OfflineMailbox.getRemoteServ erVersion(OfflineMailbox.java:756)
    at com.zimbra.cs.mailbox.InitialSync.syncMessagelikeI tems(InitialSync.java:316)
    at com.zimbra.cs.mailbox.InitialSync.initialFolderSyn c(InitialSync.java:233)
    at com.zimbra.cs.mailbox.InitialSync.prioritySync(Ini tialSync.java:283)
    at com.zimbra.cs.mailbox.InitialSync.initialFolderSyn c(InitialSync.java:260)
    at com.zimbra.cs.mailbox.InitialSync.initialFolderSyn c(InitialSync.java:272)
    at com.zimbra.cs.mailbox.InitialSync.sync(InitialSync .java:155)
    at com.zimbra.cs.mailbox.InitialSync.sync(InitialSync .java:142)
    at com.zimbra.cs.mailbox.OfflineMailboxManager$SyncTa sk.sync(OfflineMailboxManager.java:126)
    at com.zimbra.cs.mailbox.OfflineMailboxManager$SyncTa sk.run(OfflineMailboxManager.java:98)
    at java.util.TimerThread.mainLoop(Unknown Source)
    at java.util.TimerThread.run(Unknown Source)
    2007-08-24 22:27:50,042 DEBUG [Timer-Offline-Main] [] offline - resuming initial sync
    2007-08-24 22:27:50,132 DEBUG [Timer-Offline-Main] [] offline - delta: updated folder (11): ROOT
    2007-08-24 22:27:50,292 DEBUG [Timer-Offline-Main] [] offline - delta: updated folder (1): USER_ROOT
    2007-08-24 22:27:50,432 DEBUG [Timer-Offline-Main] [] offline - delta: updated folder (6): Drafts
    2007-08-24 22:27:50,482 ERROR [Timer-Offline-Main] [] offline - unexpected exception during sync for account XXX@***
    java.lang.StringIndexOutOfBoundsException: String index out of range: -1
    at java.lang.String.substring(Unknown Source)
    at com.zimbra.cs.account.offline.OfflineAccount$Versi on.<init>(OfflineAccount.java:58)
    at com.zimbra.cs.account.offline.OfflineAccount.getRe moteServerVersion(OfflineAccount.java:85)
    at com.zimbra.cs.mailbox.OfflineMailbox.getRemoteServ erVersion(OfflineMailbox.java:756)
    at com.zimbra.cs.mailbox.InitialSync.syncMessagelikeI tems(InitialSync.java:316)
    at com.zimbra.cs.mailbox.InitialSync.initialFolderSyn c(InitialSync.java:233)
    at com.zimbra.cs.mailbox.InitialSync.prioritySync(Ini tialSync.java:283)
    at com.zimbra.cs.mailbox.InitialSync.initialFolderSyn c(InitialSync.java:260)
    at com.zimbra.cs.mailbox.InitialSync.initialFolderSyn c(InitialSync.java:272)
    at com.zimbra.cs.mailbox.InitialSync.resume(InitialSy nc.java:175)
    at com.zimbra.cs.mailbox.InitialSync.resume(InitialSy nc.java:163)
    at com.zimbra.cs.mailbox.OfflineMailboxManager$SyncTa sk.sync(OfflineMailboxManager.java:128)
    at com.zimbra.cs.mailbox.OfflineMailboxManager$SyncTa sk.run(OfflineMailboxManager.java:98)
    at java.util.TimerThread.mainLoop(Unknown Source)
    at java.util.TimerThread.run(Unknown Source)
    2007-08-24 22:28:55,155 DEBUG [Timer-Offline-Main] [] offline - resuming initial sync
    2007-08-24 22:28:55,275 DEBUG [Timer-Offline-Main] [] offline - delta: updated folder (11): ROOT
    2007-08-24 22:28:55,406 DEBUG [Timer-Offline-Main] [] offline - delta: updated folder (1): USER_ROOT
    2007-08-24 22:28:55,586 DEBUG [Timer-Offline-Main] [] offline - delta: updated folder (6): Drafts
    2007-08-24 22:28:55,586 ERROR [Timer-Offline-Main] [] offline - unexpected exception during sync for account XXX@***
    java.lang.StringIndexOutOfBoundsException: String index out of range: -1
    at java.lang.String.substring(Unknown Source)
    at com.zimbra.cs.account.offline.OfflineAccount$Versi on.<init>(OfflineAccount.java:58)
    at com.zimbra.cs.account.offline.OfflineAccount.getRe moteServerVersion(OfflineAccount.java:85)
    at com.zimbra.cs.mailbox.OfflineMailbox.getRemoteServ erVersion(OfflineMailbox.java:756)




    ...TBcontinued...

  3. #3
    jameztcc is offline Active Member
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    at com.zimbra.cs.mailbox.InitialSync.syncMessagelikeI tems(InitialSync.java:316)
    at com.zimbra.cs.mailbox.InitialSync.initialFolderSyn c(InitialSync.java:233)
    at com.zimbra.cs.mailbox.InitialSync.prioritySync(Ini tialSync.java:283)
    at com.zimbra.cs.mailbox.InitialSync.initialFolderSyn c(InitialSync.java:260)
    at com.zimbra.cs.mailbox.InitialSync.initialFolderSyn c(InitialSync.java:272)
    at com.zimbra.cs.mailbox.InitialSync.resume(InitialSy nc.java:175)
    at com.zimbra.cs.mailbox.InitialSync.resume(InitialSy nc.java:163)
    at com.zimbra.cs.mailbox.OfflineMailboxManager$SyncTa sk.sync(OfflineMailboxManager.java:128)
    at com.zimbra.cs.mailbox.OfflineMailboxManager$SyncTa sk.run(OfflineMailboxManager.java:98)
    at java.util.TimerThread.mainLoop(Unknown Source)
    at java.util.TimerThread.run(Unknown Source)
    2007-08-24 22:29:30,376 INFO [Shutdown] [] log - Shutdown hook executing
    2007-08-24 22:29:30,696 INFO [Shutdown] [] log - Shutdown hook complete

  4. #4
    jjzhuang is offline Zimbra Employee
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    The server version seems to be not something expected. The parsing has been improved since 0.53, but if the server is a regular 4.5.x server this shouldn't be a problem in the first place.

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