Sync not working

[tonyawbrey]

Anyone seen this error before, I just installed the .51 desktop client and setup. It gets error below when trying to sync for first time.

thanks

2007-08-02 15:24:21,581 ERROR [Timer-Offline-Main] [] offline - unexpected exception during sync for account user@mydomain.com
java.lang.StringIndexOutOfBoundsException: String index out of range: -1
at java.lang.String.substring(Unknown Source)
at com.zimbra.cs.account.offline.OfflineAccount$Versi on.<init>(OfflineAccount.java:58)
at com.zimbra.cs.account.offline.OfflineAccount.getRe moteServerVersion(OfflineAccount.java:85)
at com.zimbra.cs.mailbox.OfflineMailbox.getRemoteServ erVersion(OfflineMailbox.java:756)
at com.zimbra.cs.mailbox.InitialSync.syncMessagelikeI tems(InitialSync.java:316)
at com.zimbra.cs.mailbox.InitialSync.initialFolderSyn c(InitialSync.java:233)
at com.zimbra.cs.mailbox.InitialSync.prioritySync(Ini tialSync.java:283)
at com.zimbra.cs.mailbox.InitialSync.initialFolderSyn c(InitialSync.java:261)
at com.zimbra.cs.mailbox.InitialSync.initialFolderSyn c(InitialSync.java:272)
at com.zimbra.cs.mailbox.InitialSync.resume(InitialSy nc.java:175)
at com.zimbra.cs.mailbox.InitialSync.resume(InitialSy nc.java:163)
at com.zimbra.cs.mailbox.OfflineMailboxManager$SyncTa sk.sync(OfflineMailboxManager.java:128)
at com.zimbra.cs.mailbox.OfflineMailboxManager$SyncTa sk.run(OfflineMailboxManager.java:98)
at java.util.TimerThread.mainLoop(Unknown Source)
at java.util.TimerThread.run(Unknown Source)

[tonyawbrey]

Also, found this error in the zdesktop.err file:

Zimbra server process is not running as root

[jjzhuang]

The StringIndexOutOfBoundsException is very interesting. What version of ZCS server are you running? This failed in parsing version string.

The "not running as root" message is benign. We just need to avoid printing that. Thanks!

[tonyawbrey]

4.5.4 OS on Fedora Core 5

[jjzhuang]

I actually need the exact output of "zmcontrol -v" if you have it. Thanks!

[jjzhuang]

BTW the bug is filed:

Bug 19076 - Version parsing should be more robust

[tonyawbrey]

Release 4.5.4_GA_763.FC5_20070323134056 FC5 FOSS edition

[maron]

Hi.

Is there a workaround for this error, as I really miss the Zimbra Desktop functionality.

[maron]

Hi.

This is still an issue in 0.53 of the Desktop client:

java.lang.StringIndexOutOfBoundsException: String index out of range: -1
at java.lang.String.substring(String.java:1768)
at com.zimbra.cs.account.offline.OfflineAccount$Versi on.<init>(OfflineAccount.java:58)
at com.zimbra.cs.account.offline.OfflineAccount.getRe moteServerVersion(OfflineAccount.java:85)
at com.zimbra.cs.mailbox.OfflineMailbox.getRemoteServ erVersion(OfflineMailbox.java:756)
at com.zimbra.cs.mailbox.InitialSync.syncMessagelikeI tems(InitialSync.java:316)
at com.zimbra.cs.mailbox.InitialSync.initialFolderSyn c(InitialSync.java:233)
at com.zimbra.cs.mailbox.InitialSync.prioritySync(Ini tialSync.java:283)
at com.zimbra.cs.mailbox.InitialSync.initialFolderSyn c(InitialSync.java:260)
at com.zimbra.cs.mailbox.InitialSync.initialFolderSyn c(InitialSync.java:272)
at com.zimbra.cs.mailbox.InitialSync.sync(InitialSync .java:155)
at com.zimbra.cs.mailbox.InitialSync.sync(InitialSync .java:142)
at com.zimbra.cs.mailbox.OfflineMailboxManager$SyncTa sk.sync(OfflineMailboxManager.java:126)
at com.zimbra.cs.mailbox.OfflineMailboxManager$SyncTa sk.run(OfflineMailboxManager.java:98)
at java.util.TimerThread.mainLoop(Timer.java:512)
at java.util.TimerThread.run(Timer.java:462)

Are there any known workarounds?

[jjzhuang]

Right, the fix missed the 0.53 cut so it will be in a future release. Unfortunately there's no workaround.