Zimbra :: Forums - Installation Help

Zimbra Desktop Java Exception Error

ennsane — Wed, 22 May 2013 14:09:56 GMT

I am using Zimbra Desktop 7.2.2 GA (build 11951). I have installed it on approximately 40 pc's that make up a small offline shop that I manage, offline meaning this shop has no access to the internet. The problem I am having is that 4 out of the 40 work great. The rest keep crashing with an error ClassNotFoundException: org.apache.jsp.desktop.login_jsp. This error fills the log until it finally gives up and shuts down. All of the machines are running WindowsXP sp3. The machines were all built from a single image and have had no updates since their creation.

Some background that may be contributing to the problem - all of these machines are java development pc's. They have multiple versions of java installed as well as various test servers: Jboss, Websphere, and in some cases Tomcat.

I recently setup the Zimbra server and installed the clients with and MSI push to the individual machines. The thing that completely throws me is why it works on some but not on others. At each pc the user assigned to that pc has local administrative rights.

Has anyone seen this error before or could perhaps point me in a direction that would help me to analyse and determine what is causing this? Could having the java path defined in system variables be affecting this? I looked through the config files and it seems to me that it should be loading its own JRE when it loads and not looking at the system defined JRE's or JDK's.

Thanks for any advice or help you can offer. Below is a snippet of the log from the end. The error is repeated over and over until it finally shuts down the server.

2013-05-22 07:45:49,921 WARN [btpool0-2] [] log - /zimbra/desktop/login.jsp
java.lang.ClassNotFoundException: org.apache.jsp.desktop.login_jsp
at java.net.URLClassLoader$1.run(Unknown Source)
at java.security.AccessController.doPrivileged(Native Method)
at java.net.URLClassLoader.findClass(Unknown Source)
at org.apache.jasper.servlet.JasperLoader.findClass(J asperLoader.java:204)
at org.apache.jasper.servlet.JasperLoader.loadClass(J asperLoader.java:190)
at org.apache.jasper.servlet.JasperLoader.loadClass(J asperLoader.java:122)
at org.apache.jasper.JspCompilationContext.load(JspCo mpilationContext.java:639)
at org.apache.jasper.servlet.JspServletWrapper.getSer vlet(JspServletWrapper.java:192)
at org.apache.jasper.servlet.JspServletWrapper.servic e(JspServletWrapper.java:372)
at org.apache.jasper.servlet.JspServlet.serviceJspFil e(JspServlet.java:486)
at org.apache.jasper.servlet.JspServlet.service(JspSe rvlet.java:380)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:814)
at com.zimbra.webClient.servlet.JspServlet.service(Js pServlet.java:64)
at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:511)
at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1166)
at com.zimbra.cs.servlet.SetHeaderFilter.doFilter(Set HeaderFilter.java:79)
at com.zimbra.webClient.filters.SetHeaderFilter.doFil ter(SetHeaderFilter.java:239)
at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1157)
at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:388)
at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:218)
at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:182)
at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:765)
at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:422)
at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:230)
at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114)
at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152)
at org.mortbay.jetty.handler.rewrite.RewriteHandler.h andle(RewriteHandler.java:230)
at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152)
at org.mortbay.jetty.Server.handle(Server.java:326)
at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:585)
at org.mortbay.jetty.HttpConnection$RequestHandler.he aderComplete(HttpConnection.java:971)
at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:549)
at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:212)
at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:415)
at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:429)
at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:451)
2013-05-22 07:45:52,656 INFO [Shutdown] [] log - Shutdown hook executing
2013-05-22 07:45:52,656 INFO [Shutdown] [] log - Graceful shutdown SelectChannelConnector@127.0.0.1:1847
2013-05-22 07:45:52,656 INFO [Shutdown] [] log - Graceful shutdown org.mortbay.jetty.webapp.WebAppContext@18bbc5a{/service,C:\Program Files\Zimbra\Zimbra Desktop\jetty/webapps/service}
2013-05-22 07:45:52,656 INFO [Shutdown] [] log - Graceful shutdown org.mortbay.jetty.webapp.WebAppContext@1465ca2{/zimbra,C:\Program Files\Zimbra\Zimbra Desktop\jetty/webapps/zimbra}
2013-05-22 07:45:52,656 INFO [Shutdown] [] log - Graceful shutdown org.mortbay.jetty.webapp.WebAppContext@869470{/zimlet,C:\Program Files\Zimbra\Zimbra Desktop\jetty/webapps/zimlet}
2013-05-22 07:45:54,656 INFO [Shutdown] [] log - Stopped SelectChannelConnector@127.0.0.1:0
2013-05-22 07:45:54,906 WARN [Thread-7] [] CachedThreadPool - Sweeper thread interrupted
2013-05-22 07:45:54,906 WARN [Thread-7] [] CachedThreadPool - Shutdown has been received by sweeper thread
2013-05-22 07:45:54,953 INFO [Shutdown] [] log - Shutdown hook complete

Zimbra Desktiop

entercms — Mon, 20 May 2013 00:53:40 GMT

While attempting to re-install Zimbra Desktop 7, I encountered the following error message that read as follows;

I have not been able to recover from this message even thought I have removed and installed several times since. Is there a remedy for this problem? Any help would be appreciated.

Attached Images

Zimbra Message.jpg (56.2 KB)

How to install ZDesktop with permission of Active Directory Microsoft.

jportillo — Thu, 09 May 2013 17:27:18 GMT

Hello Guys.
I have a big problem, inside mi office, the pc of my final users, only can run application if these are defined in my Active Directory by GPO. (User Configuration, System, Run only allowed windows application policy).

In my policy I add some names for example, zdrun.vsd, zdesktop.exe, cscript.exe and others more but once I run the ZDesktop in the pc of finla user, ZDesktop not run because the restriccion for this user no permit run this application, contact with your system administration for resolve this problem.

What do I do for that ZDesktop to run how I want ?

Thanks
Regards.

How to install Zimbra Desktop 7.2.2 on Kubuntu 12.04 64bit?

MartinRuthenberg — Tue, 07 May 2013 13:01:23 GMT

I couldn't find any wiki instruction or faq that fit's to my OS. So I just tried to run the install.pl as root in a terminal and I got this (mainly: command not found):

Code:

install.pl: Zeile 21: use: Kommando nicht gefunden.

install.pl: Zeile 22: use: Kommando nicht gefunden.

install.pl: Zeile 24: my: Kommando nicht gefunden.

install.pl: Zeile 25: my: Kommando nicht gefunden.

install.pl: Zeile 26: my: Kommando nicht gefunden.

install.pl: Zeile 27: my: Kommando nicht gefunden.

install.pl: Zeile 29: my: Kommando nicht gefunden.

install.pl: Zeile 30: en_US: Kommando nicht gefunden.

install.pl: Zeile 31: AcceptDecline: Kommando nicht gefunden.

install.pl: Zeile 32: ChooseAppRoot: Kommando nicht gefunden.

install.pl: Zeile 33: ConfirmAppRoot: Kommando nicht gefunden.

install.pl: Zeile 34: Continue: Kommando nicht gefunden.

install.pl: Zeile 35: Done: Kommando nicht gefunden.

install.pl: Zeile 36: Installing: Kommando nicht gefunden.

install.pl: Zeile 37: Success: Kommando nicht gefunden.

install.pl: Zeile 38: UserInstall: Kommando nicht gefunden.

install.pl: Zeile 39: UserInstallNote: Kommando nicht gefunden.

install.pl: Zeile 40: Welcome: Kommando nicht gefunden.

install.pl: Zeile 41: YesNo: Kommando nicht gefunden.

install.pl: Zeile 42: IA32Warning: Kommando nicht gefunden.

install.pl: Zeile 43: Syntaxfehler beim unerwarteten Wort `}'

install.pl: Zeile 43: `    }'

And I have some new files in my Zimbra folder. I attached a screen shot to show them.

java version "1.7.0_21"
OpenJDK Runtime Environment (IcedTea 2.3.9) (7u21-2.3.9-0ubuntu0.12.04.1)
OpenJDK 64-Bit Server VM (build 23.7-b01, mixed mode)

As I am not a Linux crack yet I'd be grateful for any hints

Martin

Attached Images

Zimbra-Folder.jpg (35.7 KB)