Partnership Standards

[james_t]

Hi,

We have been using Zimbra for two years using one of Zimbra recommended hosting Partners in the UK. However, we are now having serious problems with them.

I have tried looking through the Zimbra website - but does Zimbra have certain standards to which their recommended partners must meet?

I am thinking not just technical requirements but also customer service level and general treatment of customers etc?

Thanks,

James

[svendsen]

Sorry to hear about your problems. You always have to carefully select your service provider - especially with critical applications as e-mail. This is not Zimbra-specific, but is the case for every solution (also Hosted Exchange fx).

Which problems are you facing? You are welcome to send me a PM as well.

- Michael