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Thread: Latest Zdesktop Not Syncing

  1. #1
    carnold is offline Advanced Member
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    Default Latest Zdesktop Not Syncing

    Brand new desktop install on windows 7 64 bit. Zimbra server is foss v8. This is the error report from the zdesktop client:
    Product name: Zimbra Desktop
    Product version: 7.2.2
    Build ID: 11951
    Release type: GA
    OS Platform: Windows 7 x86 6.1
    Time of event: 2013-10-19 14:29:04
    Error type: service.FAILURE
    Item ID: 1712
    Error summary: message sync failed

    Failure details - PLEASE REMOVE ANY SENSITIVE INFORMATION
    ----------------------------------------------------------------------------

    com.zimbra.common.service.ServiceException: system failure: Unable to read/write message id=1712
    ExceptionId:btpool0-62:1382207344670:19752476a8e72cdc
    Code:service.FAILURE
    at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:253)
    at com.zimbra.cs.mailbox.InitialSync.saveMessage(Init ialSync.java:1306)
    at com.zimbra.cs.mailbox.InitialSync.syncMessagesAsTg z(InitialSync.java:1133)
    at com.zimbra.cs.mailbox.InitialSync.syncMessages(Ini tialSync.java:1047)
    at com.zimbra.cs.mailbox.InitialSync.syncMessagelikeI tems(InitialSync.java:423)
    at com.zimbra.cs.mailbox.DeltaSync.syncItems(DeltaSyn c.java:239)
    at com.zimbra.cs.mailbox.DeltaSync.deltaSync(DeltaSyn c.java:185)
    at com.zimbra.cs.mailbox.DeltaSync.sync(DeltaSync.jav a:124)
    at com.zimbra.cs.mailbox.DeltaSync.sync(DeltaSync.jav a:89)
    at com.zimbra.cs.mailbox.MailboxSync.sync(MailboxSync .java:192)
    at com.zimbra.cs.mailbox.ZcsMailbox.sync(ZcsMailbox.j ava:124)
    at com.zimbra.cs.service.offline.OfflineSync.handle(O fflineSync.java:55)
    at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:412)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:287)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:158)
    at com.zimbra.soap.SoapServlet.doWork(SoapServlet.jav a:303)
    at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:217)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:725)
    at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:206)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:814)
    at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:511)
    at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:390)
    at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:218)
    at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:182)
    at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:765)
    at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:422)
    at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:230)
    at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152)
    at org.mortbay.jetty.handler.rewrite.RewriteHandler.h andle(RewriteHandler.java:230)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152)
    at org.mortbay.jetty.Server.handle(Server.java:326)
    at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:585)
    at org.mortbay.jetty.HttpConnection$RequestHandler.co ntent(HttpConnection.java:988)
    at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:756)
    at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:218)
    at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:415)
    at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:429)
    at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:451)
    Caused by: java.io.IOException: chunked stream ended unexpectedly
    at org.apache.commons.httpclient.ChunkedInputStream.g etChunkSizeFromInputStream(ChunkedInputStream.java :252)
    at org.apache.commons.httpclient.ChunkedInputStream.n extChunk(ChunkedInputStream.java:221)
    at org.apache.commons.httpclient.ChunkedInputStream.r ead(ChunkedInputStream.java:176)
    at java.io.FilterInputStream.read(Unknown Source)
    at org.apache.commons.httpclient.AutoCloseInputStream .read(AutoCloseInputStream.java:108)
    at java.io.FilterInputStream.read(Unknown Source)
    at java.util.zip.InflaterInputStream.fill(Unknown Source)
    at java.util.zip.InflaterInputStream.read(Unknown Source)
    at java.util.zip.GZIPInputStream.read(Unknown Source)
    at com.zimbra.common.util.tar.TarBuffer.readBlock(Tar Buffer.java:257)
    at com.zimbra.common.util.tar.TarBuffer.readRecord(Ta rBuffer.java:223)
    at com.zimbra.common.util.tar.TarInputStream.read(Tar InputStream.java:349)
    at com.zimbra.common.util.CopyInputStream.read(CopyIn putStream.java:70)
    at java.io.InputStream.read(Unknown Source)
    at com.zimbra.cs.store.BlobBuilder.append(BlobBuilder .java:127)
    at com.zimbra.cs.store.file.FileBlobStore.storeIncomi ng(FileBlobStore.java:94)
    at com.zimbra.cs.store.StoreManager.storeIncoming(Sto reManager.java:112)
    at com.zimbra.cs.mailbox.InitialSync.saveMessage(Init ialSync.java:1300)
    ... 37 more

    Our zimbra server is running on 443. So our apache server gets these requests and passes the requests to the zimbra server (apache reverse proxy). Zimbra server is not running zimbraproxy (forget the exact name of the module). Web, admin console and everything else works fine, not zdesktop.

  2. #2
    carnold is offline Advanced Member
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    Default

    Anybody have any ideas?

  3. #3
    carnold is offline Advanced Member
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    Default

    After some research, zimbra proxy is for when there are web servers behind the zimbra server, which is not our case. So this is not the problem. Can anyone offer any insight?

  4. #4
    sdproit is offline Intermediate Member
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    Default

    Do you have your Reverse Proxy setup to hand off proper SSL Certs? Are you able to connect with any other email client via SSL?

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