Hi there

I am new to Zimbra. One of the chief reasons for using it over several other apps i have tried is the ability to synch mail and contacts with my google accounts. Today, however, my contacts have not been synching wither way EXCEPT where (as a test) I create a new contact in google (when it then picks up SOME of the fields). A new contact created in Zimbra is not updating to google.

Each time I try to synch an error log is created along the lines of the latest, which I publish below. Any ideas on what the problem is would be appreciated as this is a key issue for me. Thanks.

Product name: Zimbra Desktop
Product version: 7.2.1
Build ID: 11637
Release type: GA
OS Platform: Windows XP x86 5.1
Time of event: 2012-11-26 14:50:34
Error type: service.FAILURE
Item ID: 7
Error summary: Google address book synchronization failed

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Affected data - PLEASE REMOVE ANY SENSITIVE INFORMATION (size=0):
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Failure details - PLEASE REMOVE ANY SENSITIVE INFORMATION
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com.zimbra.common.service.ServiceException: system failure: Google contact sync error
ExceptionId:btpool0-121:1353941434734:57aded0874c647ad
Code:service.FAILURE
at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:253)
at com.zimbra.cs.offline.ab.gab.SyncSession.sync(Sync Session.java:103)
at com.zimbra.cs.offline.ab.gab.GabImport.importData( GabImport.java:57)
at com.zimbra.cs.offline.OfflineImport.importData(Off lineImport.java:100)
at com.zimbra.cs.offline.GMailImport.importData(GMail Import.java:59)
at com.zimbra.cs.datasource.DataSourceManager.importD ata(DataSourceManager.java:317)
at com.zimbra.cs.datasource.DataSourceManager.importD ata(DataSourceManager.java:277)
at com.zimbra.cs.mailbox.DataSourceMailbox.syncAllLoc alDataSources(DataSourceMailbox.java:439)
at com.zimbra.cs.mailbox.DataSourceMailbox.sync(DataS ourceMailbox.java:478)
at com.zimbra.cs.service.offline.OfflineSync.handle(O fflineSync.java:55)
at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:412)
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:287)
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:158)
at com.zimbra.soap.SoapServlet.doWork(SoapServlet.jav a:303)
at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:217)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:725)
at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:206)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:814)
at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:511)
at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:390)
at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:218)
at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:182)
at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:765)
at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:422)
at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:230)
at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114)
at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152)
at org.mortbay.jetty.handler.rewrite.RewriteHandler.h andle(RewriteHandler.java:230)
at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152)
at org.mortbay.jetty.Server.handle(Server.java:326)
at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:585)
at org.mortbay.jetty.HttpConnection$RequestHandler.co ntent(HttpConnection.java:988)
at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:756)
at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:212)
at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:415)
at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:429)
at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:451)
Caused by: java.lang.NullPointerException
at com.zimbra.cs.offline.ab.gab.ContactData.exportUrl (ContactData.java:346)
at com.zimbra.cs.offline.ab.gab.ContactData.exportCon tact(ContactData.java:241)
at com.zimbra.cs.offline.ab.gab.ContactData.updateCon tactEntry(ContactData.java:98)
at com.zimbra.cs.offline.ab.gab.SyncSession.processLo calContactChange(SyncSession.java:518)
at com.zimbra.cs.offline.ab.gab.SyncSession.processLo calContactChanges(SyncSession.java:455)
at com.zimbra.cs.offline.ab.gab.SyncSession.syncData( SyncSession.java:145)
at com.zimbra.cs.offline.ab.gab.SyncSession.sync(Sync Session.java:101)
... 35 more