Hi,

I am getting below error when i am trying to find free busy in calendar status of user other than zimbra.

please help me how can i solve this....thanks


A network service error has occurred.
method: [unknown]
msg: system failure: ldap search failed
code: service.FAILURE
detail: soap:Receiver
trace: com.zimbra.common.service.ServiceException: system failure: ldap search failed ExceptionId:btpool0-379://inmumzm03.tcs.com/service/soap/SearchCalendarResourcesRequest:1342701063400:e4840 aa2fc194ec3 Code:service.FAILURE at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:248) at com.zimbra.cs.gal.GalSearchControl.ldapSearch(GalS earchControl.java:624) at com.zimbra.cs.gal.GalSearchControl.search(GalSearc hControl.java:160) at com.zimbra.cs.service.account.SearchCalendarResour ces.searchGal(SearchCalendarResources.java:98) at com.zimbra.cs.service.account.SearchCalendarResour ces.handle(SearchCalendarResources.java:59) at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:412) at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:287) at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:158) at com.zimbra.soap.SoapServlet.doWork(SoapServlet.jav a:294) at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:215) at javax.servlet.http.HttpServlet.service(HttpServlet .java:725) at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:208) at javax.servlet.http.HttpServlet.service(HttpServlet .java:814) at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:511) at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1166) at com.zimbra.cs.servlet.SetHeaderFilter.doFilter(Set HeaderFilter.java:79) at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1157) at org.mortbay.servlet.UserAgentFilter.doFilter(UserA gentFilter.java:81) at org.mortbay.servlet.GzipFilter.doFilter(GzipFilter .java:155) at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1157) at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:388) at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:218) at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:182) at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:765) at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:422) at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:230) at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114) at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152) at org.mortbay.jetty.handler.rewrite.RewriteHandler.h andle(RewriteHandler.java:230) at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152) at org.mortbay.jetty.handler.DebugHandler.handle(Debu gHandler.java:77) at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152) at org.mortbay.jetty.Server.handle(Server.java:326) at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:543) at org.mortbay.jetty.HttpConnection$RequestHandler.co ntent(HttpConnection.java:946) at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:756) at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:218) at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:405) at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:410) at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:451) Caused by: com.zimbra.common.service.ServiceException: system failure: unable to search gal ExceptionId:btpool0-379://inmumzm03.tcs.com/service/soap/SearchCalendarResourcesRequest:1342701063400:e4840 aa2fc194ec3 Code:service.FAILURE at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:248) at com.zimbra.cs.account.ldap.LdapUtil.searchGal(Ldap Util.java:842) at com.zimbra.cs.account.ldap.LdapUtil.doGalSearch(Ld apUtil.java:1042) at com.zimbra.cs.account.ldap.LdapUtil.galSearch(Ldap Util.java:1025) at com.zimbra.cs.gal.GalSearchControl.ldapSearch(GalS earchControl.java:622) ... 38 more Caused by: javax.naming.NoPermissionException: [LDAP: error code 50 - Insufficient Access Rights]; remaining name 'O=TCS' at com.sun.jndi.ldap.LdapCtx.mapErrorCode(LdapCtx.jav a:3049) at com.sun.jndi.ldap.LdapCtx.processReturnCode(LdapCt x.java:2987) at com.sun.jndi.ldap.LdapCtx.processReturnCode(LdapCt x.java:2794) at com.sun.jndi.ldap.LdapCtx.searchAux(LdapCtx.java:1 826) at com.sun.jndi.ldap.LdapCtx.c_search(LdapCtx.java:17 49) at com.sun.jndi.toolkit.ctx.ComponentDirContext.p_sea rch(ComponentDirContext.java:368) at com.sun.jndi.toolkit.ctx.PartialCompositeDirContex t.search(PartialCompositeDirContext.java:338) at javax.naming.directory.InitialDirContext.search(In itialDirContext.java:257) at com.zimbra.cs.account.ldap.ZimbraLdapContext.searc hDir(ZimbraLdapContext.java:737) at com.zimbra.cs.account.ldap.LdapUtil.searchGal(Ldap Util.java:796) ... 41 more
request:

Body: {
SearchCalendarResourcesRequest: {
_jsns: "urn:zimbraAccount",
attrs: "fullName,email,zimbraCalResLocationDisplayName,zi mbraCalResCapacity,zimbraCalResContactEmail,notes, zimbraCalResType",
limit: 50,
offset: 0,
searchFilter: {
conds: {
cond: [
0: {
attr: "zimbraCalResType",
op: "eq",
value: "Location"
}
]
}
}
}
},
Header: {
context: {
_jsns: "urn:zimbra",
account: {
_content: "757575@tcsin.com",
by: "name"
},
authToken: "(removed)",
session: {
_content: 17,
id: 17
},
userAgent: {
name: "ZimbraWebClient - PRISM (Win)",
version: "7.1.2"
}
}
}