Cannot Connect to Email: Error Message

[mikejody]

Greetings, I have 4 email accounts and I can connect Zimbra to 3 of them, but the fourth one is just not connecting. I can sign it up ok, but for some reaso cannot connect. I thought I would post the error message here in case someone can help:


ailure communicating with remote server. Please try again later.

Debug message: Connection is closed

Exception:

com.zimbra.common.service.ServiceException: system failure: Folder sync failed
ExceptionId:sync-mbox-mikec@ncwcom.com:1327613318620:27ee9afb26435b42
Code:service.FAILURE
at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:248)
at com.zimbra.cs.datasource.imap.ImapSync.importData( ImapSync.java:168)
at com.zimbra.cs.datasource.imap.ImapSync.importData( ImapSync.java:135)
at com.zimbra.cs.offline.OfflineImport.importData(Off lineImport.java:100)
at com.zimbra.cs.datasource.DataSourceManager.importD ata(DataSourceManager.java:312)
at com.zimbra.cs.datasource.DataSourceManager.importD ata(DataSourceManager.java:276)
at com.zimbra.cs.mailbox.DataSourceMailbox.syncAllLoc alDataSources(DataSourceMailbox.java:442)
at com.zimbra.cs.mailbox.DataSourceMailbox.sync(DataS ourceMailbox.java:480)
at com.zimbra.cs.mailbox.DataSourceMailbox.syncOnTime r(DataSourceMailbox.java:409)
at com.zimbra.cs.mailbox.SyncMailbox$1.run(SyncMailbo x.java:257)
at java.util.TimerThread.mainLoop(Timer.java:512)
at java.util.TimerThread.run(Timer.java:462)
Caused by: com.zimbra.common.service.ServiceException: system failure: Synchronization of folder '/Trash' failed
ExceptionId:sync-mbox-mikec@ncwcom.com:1327613318620:27ee9afb26435b42
Code:service.FAILURE
at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:248)
at com.zimbra.cs.datasource.imap.ImapSync.syncFailed( ImapSync.java:384)
at com.zimbra.cs.datasource.imap.ImapSync.syncMessage s(ImapSync.java:325)
at com.zimbra.cs.datasource.imap.ImapSync.syncFolders (ImapSync.java:235)
at com.zimbra.cs.datasource.imap.ImapSync.importData( ImapSync.java:163)
... 10 more
Caused by: java.io.IOException: Connection is closed
at com.zimbra.cs.mailclient.imap.ImapConnection.sendR equest(ImapConnection.java:501)
at com.zimbra.cs.mailclient.imap.ImapRequest.send(Ima pRequest.java:95)
at com.zimbra.cs.mailclient.imap.ImapRequest.sendChec kStatus(ImapRequest.java:111)
at com.zimbra.cs.mailclient.imap.ImapConnection.doSel ectOrExamine(ImapConnection.java:208)
at com.zimbra.cs.mailclient.imap.ImapConnection.selec t(ImapConnection.java:195)
at com.zimbra.cs.datasource.imap.RemoteFolder.select( RemoteFolder.java:198)
at com.zimbra.cs.datasource.imap.ImapFolderSync.syncM essages(ImapFolderSync.java:269)
at com.zimbra.cs.datasource.imap.ImapSync.syncMessage s(ImapSync.java:322)

[strictland]

I also get the same message...
I have 3 email accounts, my yahoo account (in my case) is the one generating the error message.

Any help would be appreciated.

[mikejody]

I gave up on Zimbra entirely; no customer support at all. Just uninstall it.

Originally Posted by strictland

I also get the same message...
I have 3 email accounts, my yahoo account (in my case) is the one generating the error message.

Any help would be appreciated.

[strictland]

The solution (I hope) is pretty simple... do a 'reset' under the 'setup' screen and all will be well.

My yahoo account is still syncing, but so far I am able to receive new email. Will post my status when syncing is complete.

[strictland]

I am done syncing (kind of). My emails are getting through with out issue. The problem arises when I'm trying to sync contacts from my yahoo account. I get the little 'x' symbol next to my yahoo account which reveals a debug message:

Please finish Yahoo! OAuth process at account setup page.

Debug message: must grant access to yahoo contact API

Exception:

com.zimbra.cs.mailbox.OfflineServiceException: must grant access to yahoo contact API
ExceptionId:sync-mbox-myemailaddress@yahoo.com:1333611564203:b5e87faf30a 1932c
Codeffline.YCONTACT_NEED_VERIFY
at com.zimbra.cs.mailbox.OfflineServiceException.YCON TACT_NEED_VERIFY(OfflineServiceException.java:100)
at com.zimbra.cs.offline.ab.yc.YContactImport.importD ata(YContactImport.java:67)
at com.zimbra.cs.offline.OfflineImport.importData(Off lineImport.java:100)
at com.zimbra.cs.offline.YMailImport.importData(YMail Import.java:60)
at com.zimbra.cs.datasource.DataSourceManager.importD ata(DataSourceManager.java:312)
at com.zimbra.cs.datasource.DataSourceManager.importD ata(DataSourceManager.java:276)
at com.zimbra.cs.mailbox.DataSourceMailbox.syncAllLoc alDataSources(DataSourceMailbox.java:440)
at com.zimbra.cs.mailbox.DataSourceMailbox.sync(DataS ourceMailbox.java:479)
at com.zimbra.cs.mailbox.DataSourceMailbox.syncOnTime r(DataSourceMailbox.java:407)
at com.zimbra.cs.mailbox.SyncMailbox$1.run(SyncMailbo x.java:255)
at java.util.TimerThread.mainLoop(Timer.java:512)
at java.util.TimerThread.run(Timer.java:462)

In summary, my email is syncing, my calendar is syncing, but unfortunaetly my contacts does not want to sync. Zimbra suggests that I "grant access to yahoo contact API" and to "Please finish Yahoo! OAuth process at account setup page." However, I do not see the option to do this anywhere in Zimbra or even in Yahoo for that matter. So what do I do?

The issue has been posted by another user in another thread which was about a month ago without any solution (yet): contacts not syncing with yahoo