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Thread: Cannot Connect to Email: Error Message

  1. #1
    mikejody is offline Junior Member
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    Default Cannot Connect to Email: Error Message

    Greetings, I have 4 email accounts and I can connect Zimbra to 3 of them, but the fourth one is just not connecting. I can sign it up ok, but for some reaso cannot connect. I thought I would post the error message here in case someone can help:


    ailure communicating with remote server. Please try again later.

    Debug message: Connection is closed

    Exception:

    com.zimbra.common.service.ServiceException: system failure: Folder sync failed
    ExceptionId:sync-mbox-mikec@ncwcom.com:1327613318620:27ee9afb26435b42
    Code:service.FAILURE
    at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:248)
    at com.zimbra.cs.datasource.imap.ImapSync.importData( ImapSync.java:168)
    at com.zimbra.cs.datasource.imap.ImapSync.importData( ImapSync.java:135)
    at com.zimbra.cs.offline.OfflineImport.importData(Off lineImport.java:100)
    at com.zimbra.cs.datasource.DataSourceManager.importD ata(DataSourceManager.java:312)
    at com.zimbra.cs.datasource.DataSourceManager.importD ata(DataSourceManager.java:276)
    at com.zimbra.cs.mailbox.DataSourceMailbox.syncAllLoc alDataSources(DataSourceMailbox.java:442)
    at com.zimbra.cs.mailbox.DataSourceMailbox.sync(DataS ourceMailbox.java:480)
    at com.zimbra.cs.mailbox.DataSourceMailbox.syncOnTime r(DataSourceMailbox.java:409)
    at com.zimbra.cs.mailbox.SyncMailbox$1.run(SyncMailbo x.java:257)
    at java.util.TimerThread.mainLoop(Timer.java:512)
    at java.util.TimerThread.run(Timer.java:462)
    Caused by: com.zimbra.common.service.ServiceException: system failure: Synchronization of folder '/Trash' failed
    ExceptionId:sync-mbox-mikec@ncwcom.com:1327613318620:27ee9afb26435b42
    Code:service.FAILURE
    at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:248)
    at com.zimbra.cs.datasource.imap.ImapSync.syncFailed( ImapSync.java:384)
    at com.zimbra.cs.datasource.imap.ImapSync.syncMessage s(ImapSync.java:325)
    at com.zimbra.cs.datasource.imap.ImapSync.syncFolders (ImapSync.java:235)
    at com.zimbra.cs.datasource.imap.ImapSync.importData( ImapSync.java:163)
    ... 10 more
    Caused by: java.io.IOException: Connection is closed
    at com.zimbra.cs.mailclient.imap.ImapConnection.sendR equest(ImapConnection.java:501)
    at com.zimbra.cs.mailclient.imap.ImapRequest.send(Ima pRequest.java:95)
    at com.zimbra.cs.mailclient.imap.ImapRequest.sendChec kStatus(ImapRequest.java:111)
    at com.zimbra.cs.mailclient.imap.ImapConnection.doSel ectOrExamine(ImapConnection.java:208)
    at com.zimbra.cs.mailclient.imap.ImapConnection.selec t(ImapConnection.java:195)
    at com.zimbra.cs.datasource.imap.RemoteFolder.select( RemoteFolder.java:198)
    at com.zimbra.cs.datasource.imap.ImapFolderSync.syncM essages(ImapFolderSync.java:269)
    at com.zimbra.cs.datasource.imap.ImapSync.syncMessage s(ImapSync.java:322)

  2. #2
    strictland is offline New Member
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    Default Debug message: Connection is closed

    I also get the same message...
    I have 3 email accounts, my yahoo account (in my case) is the one generating the error message.

    Any help would be appreciated.

  3. #3
    mikejody is offline Junior Member
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    Default

    I gave up on Zimbra entirely; no customer support at all. Just uninstall it.

    Quote Originally Posted by strictland View Post
    I also get the same message...
    I have 3 email accounts, my yahoo account (in my case) is the one generating the error message.

    Any help would be appreciated.

  4. #4
    strictland is offline New Member
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    Default Issue supposedly solved... will update.

    The solution (I hope) is pretty simple... do a 'reset' under the 'setup' screen and all will be well.

    My yahoo account is still syncing, but so far I am able to receive new email. Will post my status when syncing is complete.

  5. #5
    strictland is offline New Member
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    Default Update - not fully resolved

    I am done syncing (kind of). My emails are getting through with out issue. The problem arises when I'm trying to sync contacts from my yahoo account. I get the little 'x' symbol next to my yahoo account which reveals a debug message:

    Please finish Yahoo! OAuth process at account setup page.

    Debug message: must grant access to yahoo contact API

    Exception:

    com.zimbra.cs.mailbox.OfflineServiceException: must grant access to yahoo contact API
    ExceptionId:sync-mbox-myemailaddress@yahoo.com:1333611564203:b5e87faf30a 1932c
    Codeffline.YCONTACT_NEED_VERIFY
    at com.zimbra.cs.mailbox.OfflineServiceException.YCON TACT_NEED_VERIFY(OfflineServiceException.java:100)
    at com.zimbra.cs.offline.ab.yc.YContactImport.importD ata(YContactImport.java:67)
    at com.zimbra.cs.offline.OfflineImport.importData(Off lineImport.java:100)
    at com.zimbra.cs.offline.YMailImport.importData(YMail Import.java:60)
    at com.zimbra.cs.datasource.DataSourceManager.importD ata(DataSourceManager.java:312)
    at com.zimbra.cs.datasource.DataSourceManager.importD ata(DataSourceManager.java:276)
    at com.zimbra.cs.mailbox.DataSourceMailbox.syncAllLoc alDataSources(DataSourceMailbox.java:440)
    at com.zimbra.cs.mailbox.DataSourceMailbox.sync(DataS ourceMailbox.java:479)
    at com.zimbra.cs.mailbox.DataSourceMailbox.syncOnTime r(DataSourceMailbox.java:407)
    at com.zimbra.cs.mailbox.SyncMailbox$1.run(SyncMailbo x.java:255)
    at java.util.TimerThread.mainLoop(Timer.java:512)
    at java.util.TimerThread.run(Timer.java:462)

    In summary, my email is syncing, my calendar is syncing, but unfortunaetly my contacts does not want to sync. Zimbra suggests that I "grant access to yahoo contact API" and to "Please finish Yahoo! OAuth process at account setup page." However, I do not see the option to do this anywhere in Zimbra or even in Yahoo for that matter. So what do I do?

    The issue has been posted by another user in another thread which was about a month ago without any solution (yet): contacts not syncing with yahoo

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