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Thread: Zimbra will not reload and must be reinstalled each time it is used

  1. #1
    mjschmelzer is offline Starter Member
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    Nov 2011
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    Angry Zimbra will not reload and must be reinstalled each time it is used

    What is the problem here? I am running OS X 10.5.8. Is there no way to use Zimbra with this operating system? For three days I have attempted to use the system, but nothing I do changes the result: I have to reinstall Zimbra.

    Here is the top of 15 error messages from this morning alone:


    Product name: Zimbra Desktop
    Product version: 2.0.1
    Build ID: 10659
    Release type: GA
    OS Platform: Mac OS X i386 10.5.8
    Time of event: 2011-11-17 08:42:49
    Error type: service.FAILURE
    Item ID: -1
    Error summary: Fetch failed for uid 192722

    ----------------------------------------------------------------------------
    Affected data - PLEASE REMOVE ANY SENSITIVE INFORMATION (size=0):
    ----------------------------------------------------------------------------



    ----------------------------------------------------------------------------
    Failure details - PLEASE REMOVE ANY SENSITIVE INFORMATION
    ----------------------------------------------------------------------------

    com.zimbra.common.service.ServiceException: system failure: Message data cannot be null or empty.
    ExceptionId:sync-mbox-mjschmelzer@yahoo.com:1321537369216:0b5ab1be61dff0 07
    Code:service.FAILURE
    at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:248)
    at com.zimbra.cs.mime.ParsedMessage.initialize(Parsed Message.java:199)
    at com.zimbra.cs.mime.ParsedMessage.<init>(ParsedMess age.java:150)
    at com.zimbra.cs.datasource.MessageContent.getParsedM essage(MessageContent.java:57)
    at com.zimbra.cs.datasource.imap.ImapFolderSync.handl eFetch(ImapFolderSync.java:838)
    at com.zimbra.cs.datasource.imap.ImapFolderSync.acces s$100(ImapFolderSync.java:60)
    at com.zimbra.cs.datasource.imap.ImapFolderSync$1.han dleFetchResponse(ImapFolderSync.java:754)
    at com.zimbra.cs.mailclient.imap.FetchResponseHandler .handleResponse(FetchResponseHandler.java:32)
    at com.zimbra.cs.mailclient.imap.ImapConnection.proce ssUntagged(ImapConnection.java:712)
    at com.zimbra.cs.mailclient.imap.ImapConnection.proce ssResponse(ImapConnection.java:686)
    at com.zimbra.cs.mailclient.imap.ImapConnection.waitF orResponse(ImapConnection.java:657)
    at com.zimbra.cs.mailclient.imap.ImapConnection.sendR equest(ImapConnection.java:520)
    at com.zimbra.cs.mailclient.imap.ImapRequest.send(Ima pRequest.java:96)
    at com.zimbra.cs.mailclient.imap.ImapRequest.sendChec kStatus(ImapRequest.java:112)
    at com.zimbra.cs.mailclient.imap.ImapConnection.uidFe tch(ImapConnection.java:336)
    at com.zimbra.cs.datasource.imap.ImapFolderSync.fetch Messages(ImapFolderSync.java:768)
    at com.zimbra.cs.datasource.imap.ImapFolderSync.fetch Messages(ImapFolderSync.java:678)
    at com.zimbra.cs.datasource.imap.ImapFolderSync.syncM essages(ImapFolderSync.java:292)
    at com.zimbra.cs.datasource.imap.ImapSync.syncMessage s(ImapSync.java:301)
    at com.zimbra.cs.datasource.imap.ImapSync.syncFolders (ImapSync.java:235)
    at com.zimbra.cs.datasource.imap.ImapSync.importData( ImapSync.java:160)
    at com.zimbra.cs.datasource.imap.ImapSync.importData( ImapSync.java:132)
    at com.zimbra.cs.offline.OfflineImport.importData(Off lineImport.java:94)
    at com.zimbra.cs.offline.YMailImport.importData(YMail Import.java:53)
    at com.zimbra.cs.datasource.DataSourceManager.importD ata(DataSourceManager.java:254)
    at com.zimbra.cs.datasource.DataSourceManager.importD ata(DataSourceManager.java:219)
    at com.zimbra.cs.mailbox.DataSourceMailbox.syncAllLoc alDataSources(DataSourceMailbox.java:430)
    at com.zimbra.cs.mailbox.DataSourceMailbox.sync(DataS ourceMailbox.java:460)
    at com.zimbra.cs.mailbox.DataSourceMailbox.syncOnTime r(DataSourceMailbox.java:397)
    at com.zimbra.cs.mailbox.SyncMailbox$1.run(SyncMailbo x.java:262)
    at java.util.TimerThread.mainLoop(Timer.java:512)
    at java.util.TimerThread.run(Timer.java:462)

  2. #2
    phoenix is online now Zimbra Consultant & Moderator
    Join Date
    Sep 2005
    Location
    Vannes, France
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    Default

    Quote Originally Posted by mjschmelzer View Post
    Product name: Zimbra Desktop
    Product version: 2.0.1
    The current version of Zimbra Desktop is 7.1.2, why don't you use that? Make sure you read the FAQ and Release Notes and take a backup before you upgrade.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  3. #3
    mjschmelzer is offline Starter Member
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    Default

    Does this mean that you only support snow leopard? I may well upgrade soon, but as you can appreciate, but I do not want to repurchase my existing 3rd party software or be forced to work without it.

  4. #4
    dywang is offline Zimbra Employee
    Join Date
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    Default

    This is the same error another yahoo user experienced. I also got it too recently and it is fixed in our coming release.

    Sync faliure: Message data cannot be null or empty.

  5. #5
    culluding is offline User Awaiting Moderation
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    Quote Originally Posted by mjschmelzer View Post
    What is the problem here? I am running OS X 10.5.8. Is there no way to use Zimbra with this operating system? For three days I have attempted to use the system, but nothing I do changes the result: I have to reinstall Zimbra.

    Here is the top of 15 error messages from this morning alone:


    Product name: Zimbra Desktop
    Product version: 2.0.1
    Build ID: 10659
    Release type: GA
    OS Platform: Mac OS X i386 10.5.8
    Time of event: 2011-11-17 08:42:49
    Error type: service.FAILURE
    Item ID: -1
    Error summary: Fetch failed for uid 192722

    ----------------------------------------------------------------------------
    Affected data - PLEASE REMOVE ANY SENSITIVE INFORMATION (size=0):
    ----------------------------------------------------------------------------



    ----------------------------------------------------------------------------
    Failure details - PLEASE REMOVE ANY SENSITIVE INFORMATION
    ----------------------------------------------------------------------------

    com.zimbra.common.service.ServiceException: system failure: Message data cannot be null or empty.
    ExceptionId:sync-mbox-mjschmelzer@yahoo.com:1321537369216:0b5ab1be61dff0 07
    Code:service.FAILURE
    at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:248)
    at com.zimbra.cs.mime.ParsedMessage.initialize(Parsed Message.java:199)
    at com.zimbra.cs.mime.ParsedMessage.<init>(ParsedMess age.java:150)
    at com.zimbra.cs.datasource.MessageContent.getParsedM essage(MessageContent.java:57)
    at com.zimbra.cs.datasource.imap.ImapFolderSync.handl eFetch(ImapFolderSync.java:838)
    at com.zimbra.cs.datasource.imap.ImapFolderSync.acces s$100(ImapFolderSync.java:60)
    at com.zimbra.cs.datasource.imap.ImapFolderSync$1.han dleFetchResponse(ImapFolderSync.java:754)
    at com.zimbra.cs.mailclient.imap.FetchResponseHandler .handleResponse(FetchResponseHandler.java:32)
    at com.zimbra.cs.mailclient.imap.ImapConnection.proce ssUntagged(ImapConnection.java:712)
    at com.zimbra.cs.mailclient.imap.ImapConnection.proce ssResponse(ImapConnection.java:686)
    at com.zimbra.cs.mailclient.imap.ImapConnection.waitF orResponse(ImapConnection.java:657)
    at com.zimbra.cs.mailclient.imap.ImapConnection.sendR equest(ImapConnection.java:520)
    at com.zimbra.cs.mailclient.imap.ImapRequest.send(Ima pRequest.java:96)
    at com.zimbra.cs.mailclient.imap.ImapRequest.sendChec kStatus(ImapRequest.java:112)
    at com.zimbra.cs.mailclient.imap.ImapConnection.uidFe tch(ImapConnection.java:336)
    at com.zimbra.cs.datasource.imap.ImapFolderSync.fetch Messages(ImapFolderSync.java:768)
    at com.zimbra.cs.datasource.imap.ImapFolderSync.fetch Messages(ImapFolderSync.java:678)
    at com.zimbra.cs.datasource.imap.ImapFolderSync.syncM essages(ImapFolderSync.java:292)
    at com.zimbra.cs.datasource.imap.ImapSync.syncMessage s(ImapSync.java:301)
    at com.zimbra.cs.datasource.imap.ImapSync.syncFolders (ImapSync.java:235)
    at com.zimbra.cs.datasource.imap.ImapSync.importData( ImapSync.java:160)
    at com.zimbra.cs.datasource.imap.ImapSync.importData( ImapSync.java:132)
    at com.zimbra.cs.offline.OfflineImport.importData(Off lineImport.java:94)
    at com.zimbra.cs.offline.YMailImport.importData(YMail Import.java:53)
    at com.zimbra.cs.datasource.DataSourceManager.importD ata(DataSourceManager.java:254)
    at com.zimbra.cs.datasource.DataSourceManager.importD ata(DataSourceManager.java:219)
    at com.zimbra.cs.mailbox.DataSourceMailbox.syncAllLoc alDataSources(DataSourceMailbox.java:430)
    at com.zimbra.cs.mailbox.DataSourceMailbox.sync(DataS ourceMailbox.java:460)
    at com.zimbra.cs.mailbox.DataSourceMailbox.syncOnTime r(DataSourceMailbox.java:397)
    at com.zimbra.cs.mailbox.SyncMailbox$1.run(SyncMailbo x.java:262)
    at java.util.TimerThread.mainLoop(Timer.java:512)
    at java.util.TimerThread.run(Timer.java:462)
    I'm having a similar problem, where do I find the log files for Zimbra on OS X 10.5.8?

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