Zimbra will not reload and must be reinstalled each time it is used

[mjschmelzer]

What is the problem here? I am running OS X 10.5.8. Is there no way to use Zimbra with this operating system? For three days I have attempted to use the system, but nothing I do changes the result: I have to reinstall Zimbra.

Here is the top of 15 error messages from this morning alone:


Product name: Zimbra Desktop
Product version: 2.0.1
Build ID: 10659
Release type: GA
OS Platform: Mac OS X i386 10.5.8
Time of event: 2011-11-17 08:42:49
Error type: service.FAILURE
Item ID: -1
Error summary: Fetch failed for uid 192722

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Affected data - PLEASE REMOVE ANY SENSITIVE INFORMATION (size=0):
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Failure details - PLEASE REMOVE ANY SENSITIVE INFORMATION
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com.zimbra.common.service.ServiceException: system failure: Message data cannot be null or empty.
ExceptionId:sync-mbox-mjschmelzer@yahoo.com:1321537369216:0b5ab1be61dff0 07
Code:service.FAILURE
at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:248)
at com.zimbra.cs.mime.ParsedMessage.initialize(Parsed Message.java:199)
at com.zimbra.cs.mime.ParsedMessage.<init>(ParsedMess age.java:150)
at com.zimbra.cs.datasource.MessageContent.getParsedM essage(MessageContent.java:57)
at com.zimbra.cs.datasource.imap.ImapFolderSync.handl eFetch(ImapFolderSync.java:838)
at com.zimbra.cs.datasource.imap.ImapFolderSync.acces s$100(ImapFolderSync.java:60)
at com.zimbra.cs.datasource.imap.ImapFolderSync$1.han dleFetchResponse(ImapFolderSync.java:754)
at com.zimbra.cs.mailclient.imap.FetchResponseHandler .handleResponse(FetchResponseHandler.java:32)
at com.zimbra.cs.mailclient.imap.ImapConnection.proce ssUntagged(ImapConnection.java:712)
at com.zimbra.cs.mailclient.imap.ImapConnection.proce ssResponse(ImapConnection.java:686)
at com.zimbra.cs.mailclient.imap.ImapConnection.waitF orResponse(ImapConnection.java:657)
at com.zimbra.cs.mailclient.imap.ImapConnection.sendR equest(ImapConnection.java:520)
at com.zimbra.cs.mailclient.imap.ImapRequest.send(Ima pRequest.java:96)
at com.zimbra.cs.mailclient.imap.ImapRequest.sendChec kStatus(ImapRequest.java:112)
at com.zimbra.cs.mailclient.imap.ImapConnection.uidFe tch(ImapConnection.java:336)
at com.zimbra.cs.datasource.imap.ImapFolderSync.fetch Messages(ImapFolderSync.java:768)
at com.zimbra.cs.datasource.imap.ImapFolderSync.fetch Messages(ImapFolderSync.java:678)
at com.zimbra.cs.datasource.imap.ImapFolderSync.syncM essages(ImapFolderSync.java:292)
at com.zimbra.cs.datasource.imap.ImapSync.syncMessage s(ImapSync.java:301)
at com.zimbra.cs.datasource.imap.ImapSync.syncFolders (ImapSync.java:235)
at com.zimbra.cs.datasource.imap.ImapSync.importData( ImapSync.java:160)
at com.zimbra.cs.datasource.imap.ImapSync.importData( ImapSync.java:132)
at com.zimbra.cs.offline.OfflineImport.importData(Off lineImport.java:94)
at com.zimbra.cs.offline.YMailImport.importData(YMail Import.java:53)
at com.zimbra.cs.datasource.DataSourceManager.importD ata(DataSourceManager.java:254)
at com.zimbra.cs.datasource.DataSourceManager.importD ata(DataSourceManager.java:219)
at com.zimbra.cs.mailbox.DataSourceMailbox.syncAllLoc alDataSources(DataSourceMailbox.java:430)
at com.zimbra.cs.mailbox.DataSourceMailbox.sync(DataS ourceMailbox.java:460)
at com.zimbra.cs.mailbox.DataSourceMailbox.syncOnTime r(DataSourceMailbox.java:397)
at com.zimbra.cs.mailbox.SyncMailbox$1.run(SyncMailbo x.java:262)
at java.util.TimerThread.mainLoop(Timer.java:512)
at java.util.TimerThread.run(Timer.java:462)

[phoenix]

Originally Posted by mjschmelzer

Product name: Zimbra Desktop
Product version: 2.0.1

The current version of Zimbra Desktop is 7.1.2, why don't you use that? Make sure you read the FAQ and Release Notes and take a backup before you upgrade.

[mjschmelzer]

Does this mean that you only support snow leopard? I may well upgrade soon, but as you can appreciate, but I do not want to repurchase my existing 3rd party software or be forced to work without it.

[dywang]

This is the same error another yahoo user experienced. I also got it too recently and it is fixed in our coming release.

Sync faliure: Message data cannot be null or empty.

[culluding]

Originally Posted by mjschmelzer

What is the problem here? I am running OS X 10.5.8. Is there no way to use Zimbra with this operating system? For three days I have attempted to use the system, but nothing I do changes the result: I have to reinstall Zimbra.

Here is the top of 15 error messages from this morning alone:


Product name: Zimbra Desktop
Product version: 2.0.1
Build ID: 10659
Release type: GA
OS Platform: Mac OS X i386 10.5.8
Time of event: 2011-11-17 08:42:49
Error type: service.FAILURE
Item ID: -1
Error summary: Fetch failed for uid 192722

----------------------------------------------------------------------------
Affected data - PLEASE REMOVE ANY SENSITIVE INFORMATION (size=0):
----------------------------------------------------------------------------



----------------------------------------------------------------------------
Failure details - PLEASE REMOVE ANY SENSITIVE INFORMATION
----------------------------------------------------------------------------

com.zimbra.common.service.ServiceException: system failure: Message data cannot be null or empty.
ExceptionId:sync-mbox-mjschmelzer@yahoo.com:1321537369216:0b5ab1be61dff0 07
Code:service.FAILURE
at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:248)
at com.zimbra.cs.mime.ParsedMessage.initialize(Parsed Message.java:199)
at com.zimbra.cs.mime.ParsedMessage.<init>(ParsedMess age.java:150)
at com.zimbra.cs.datasource.MessageContent.getParsedM essage(MessageContent.java:57)
at com.zimbra.cs.datasource.imap.ImapFolderSync.handl eFetch(ImapFolderSync.java:838)
at com.zimbra.cs.datasource.imap.ImapFolderSync.acces s$100(ImapFolderSync.java:60)
at com.zimbra.cs.datasource.imap.ImapFolderSync$1.han dleFetchResponse(ImapFolderSync.java:754)
at com.zimbra.cs.mailclient.imap.FetchResponseHandler .handleResponse(FetchResponseHandler.java:32)
at com.zimbra.cs.mailclient.imap.ImapConnection.proce ssUntagged(ImapConnection.java:712)
at com.zimbra.cs.mailclient.imap.ImapConnection.proce ssResponse(ImapConnection.java:686)
at com.zimbra.cs.mailclient.imap.ImapConnection.waitF orResponse(ImapConnection.java:657)
at com.zimbra.cs.mailclient.imap.ImapConnection.sendR equest(ImapConnection.java:520)
at com.zimbra.cs.mailclient.imap.ImapRequest.send(Ima pRequest.java:96)
at com.zimbra.cs.mailclient.imap.ImapRequest.sendChec kStatus(ImapRequest.java:112)
at com.zimbra.cs.mailclient.imap.ImapConnection.uidFe tch(ImapConnection.java:336)
at com.zimbra.cs.datasource.imap.ImapFolderSync.fetch Messages(ImapFolderSync.java:768)
at com.zimbra.cs.datasource.imap.ImapFolderSync.fetch Messages(ImapFolderSync.java:678)
at com.zimbra.cs.datasource.imap.ImapFolderSync.syncM essages(ImapFolderSync.java:292)
at com.zimbra.cs.datasource.imap.ImapSync.syncMessage s(ImapSync.java:301)
at com.zimbra.cs.datasource.imap.ImapSync.syncFolders (ImapSync.java:235)
at com.zimbra.cs.datasource.imap.ImapSync.importData( ImapSync.java:160)
at com.zimbra.cs.datasource.imap.ImapSync.importData( ImapSync.java:132)
at com.zimbra.cs.offline.OfflineImport.importData(Off lineImport.java:94)
at com.zimbra.cs.offline.YMailImport.importData(YMail Import.java:53)
at com.zimbra.cs.datasource.DataSourceManager.importD ata(DataSourceManager.java:254)
at com.zimbra.cs.datasource.DataSourceManager.importD ata(DataSourceManager.java:219)
at com.zimbra.cs.mailbox.DataSourceMailbox.syncAllLoc alDataSources(DataSourceMailbox.java:430)
at com.zimbra.cs.mailbox.DataSourceMailbox.sync(DataS ourceMailbox.java:460)
at com.zimbra.cs.mailbox.DataSourceMailbox.syncOnTime r(DataSourceMailbox.java:397)
at com.zimbra.cs.mailbox.SyncMailbox$1.run(SyncMailbo x.java:262)
at java.util.TimerThread.mainLoop(Timer.java:512)
at java.util.TimerThread.run(Timer.java:462)

I'm having a similar problem, where do I find the log files for Zimbra on OS X 10.5.8?