Syncing stops and I get a red circle with a white "x" in it

[kittengirl42]

I just added my yahoo account and it syncs everything but then a red circle with a white "x" appears next to my name and when I click on it this is what I get:

com.zimbra.common.service.ServiceException: system failure: Folder sync failed
ExceptionId:sync-mbox-kittengirl42@yahoo.com:1319755620802:e123f33625660 dfe
Code:service.FAILURE
at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:248)
at com.zimbra.cs.datasource.imap.ImapSync.importData( ImapSync.java:168)
at com.zimbra.cs.datasource.imap.ImapSync.importData( ImapSync.java:135)
at com.zimbra.cs.offline.OfflineImport.importData(Off lineImport.java:100)
at com.zimbra.cs.offline.YMailImport.importData(YMail Import.java:54)
at com.zimbra.cs.datasource.DataSourceManager.importD ata(DataSourceManager.java:312)
at com.zimbra.cs.datasource.DataSourceManager.importD ata(DataSourceManager.java:276)
at com.zimbra.cs.mailbox.DataSourceMailbox.syncAllLoc alDataSources(DataSourceMailbox.java:442)
at com.zimbra.cs.mailbox.DataSourceMailbox.sync(DataS ourceMailbox.java:480)
at com.zimbra.cs.mailbox.DataSourceMailbox.syncOnTime r(DataSourceMailbox.java:409)
at com.zimbra.cs.mailbox.SyncMailbox$1.run(SyncMailbo x.java:257)
at java.util.TimerThread.mainLoop(Timer.java:512)
at java.util.TimerThread.run(Timer.java:462)
Caused by: com.zimbra.common.service.ServiceException: system failure: Synchronization of folder '/Wedding Stuff' failed
ExceptionId:sync-mbox-kittengirl42@yahoo.com:1319755620802:e123f33625660 dfe
Code:service.FAILURE
at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:248)
at com.zimbra.cs.datasource.imap.ImapSync.syncFailed( ImapSync.java:384)
at com.zimbra.cs.datasource.imap.ImapSync.syncMessage s(ImapSync.java:325)
at com.zimbra.cs.datasource.imap.ImapSync.syncFolders (ImapSync.java:235)
at com.zimbra.cs.datasource.imap.ImapSync.importData( ImapSync.java:163)
... 11 more
Caused by: java.io.IOException: Connection is closed
at com.zimbra.cs.mailclient.imap.ImapConnection.sendR equest(ImapConnection.java:501)
at com.zimbra.cs.mailclient.imap.ImapRequest.send(Ima pRequest.java:95)
at com.zimbra.cs.mailclient.imap.ImapRequest.sendChec kStatus(ImapRequest.java:111)
at com.zimbra.cs.mailclient.imap.ImapConnection.doSel ectOrExamine(ImapConnection.java:208)
at com.zimbra.cs.mailclient.imap.ImapConnection.selec t(ImapConnection.java:195)
at com.zimbra.cs.datasource.imap.RemoteFolder.select( RemoteFolder.java:198)
at com.zimbra.cs.datasource.imap.ImapFolderSync.syncM essages(ImapFolderSync.java:269)
at com.zimbra.cs.datasource.imap.ImapSync.syncMessage s(ImapSync.java:322)

Not sure exactly what it means but I would really like this to be resolved.

[phoenix]

Originally Posted by kittengirl42

Not sure exactly what it means but I would really like this to be resolved.

When you post in the forums you also need to give details of which version is installed. If this isn't the most recent version 7.1.2 of ZD then install that and see if the problem still occurs, make sure you take a backup before you do the upgrade.

[kittengirl42]

I have the most recent version.

[dywang]

Are you constantly getting this ? It might just because ZD cannot connect to yahoo server on a certain moment.

[dywang]

If you are still getting this, can you edit that account, check "Enable debug logging" and paste your log here ? Thanks !