Zimbra Desktop sync failure - What to do?

[Ian Hutchinson]

Product name: Zimbra Desktop
Product version: 7.1.2
Build ID: 10978
Release type: GA
OS Platform: Windows XP x86 5.1
Time of event: 2011-10-12 15:44:09
Error type: zclient.IO_ERROR
Item ID: 1
Error summary: Sync failed due to IOException for the following items
Items will be retried on next sync
Item Id: 9320 Message: PushChanges.sync


Failure details - PLEASE REMOVE ANY SENSITIVE INFORMATION
----------------------------------------------------------------------------

com.zimbra.common.zclient.ZClientException: The server sz0020.wc.mail.comcast.net failed to respond
ExceptionId:sync-mbox-davisautoworld@comcast.net:1318452249109:2de19a6ae 26e2e8b
Code:zclient.IO_ERROR
at com.zimbra.common.zclient.ZClientException.IO_ERRO R(ZClientException.java:45)
at com.zimbra.cs.zclient.ZMailbox.uploadContentAsStre am(ZMailbox.java:1906)
at com.zimbra.cs.mailbox.PushChanges.uploadMessage(Pu shChanges.java:468)
at com.zimbra.cs.mailbox.PushChanges.syncMessage(Push Changes.java:1212)
at com.zimbra.cs.mailbox.PushChanges.sync(PushChanges .java:303)
at com.zimbra.cs.mailbox.PushChanges.sync(PushChanges .java:193)
at com.zimbra.cs.mailbox.MailboxSync.sync(MailboxSync .java:168)
at com.zimbra.cs.mailbox.ZcsMailbox.sync(ZcsMailbox.j ava:121)
at com.zimbra.cs.mailbox.ZcsMailbox.syncOnTimer(ZcsMa ilbox.java:102)
at com.zimbra.cs.mailbox.SyncMailbox$1.run(SyncMailbo x.java:257)
at java.util.TimerThread.mainLoop(Timer.java:512)
at java.util.TimerThread.run(Timer.java:462)
Caused by: org.apache.commons.httpclient.NoHttpResponseExcept ion: The server sz0020.wc.mail.comcast.net failed to respond
at org.apache.commons.httpclient.HttpMethodBase.readS tatusLine(HttpMethodBase.java:1976)
at org.apache.commons.httpclient.HttpMethodBase.readR esponse(HttpMethodBase.java:1735)
at org.apache.commons.httpclient.HttpMethodBase.execu te(HttpMethodBase.java:1098)
at org.apache.commons.httpclient.HttpMethodDirector.e xecuteWithRetry(HttpMethodDirector.java:398)
at org.apache.commons.httpclient.HttpMethodDirector.e xecuteMethod(HttpMethodDirector.java:171)
at org.apache.commons.httpclient.HttpClient.executeMe thod(HttpClient.java:397)
at com.zimbra.common.httpclient.HttpClientUtil.execut eMethod(HttpClientUtil.java:55)
at com.zimbra.common.httpclient.HttpClientUtil.execut eMethod(HttpClientUtil.java:41)
at com.zimbra.cs.zclient.ZMailbox.uploadContentAsStre am(ZMailbox.java:1896)
... 10 more

----------------------------------------------------------------------------
This happens everytime I open it up. This is my first time using Zimbra, maybe Im not doing something right

[ssnobben]

I also have this problem. Please fix a patch or fix in next version..I have Windows XP on the machine with the problems...

I also have tried to reinstall Zimbra 7.1.2 4 times from scratch nothing helps previous version didnt have this problem

[dywang]

Are you still getting this ? It could be the server was down at that time.

[ssnobben]

I still have this problem and its releated both for Windows xp and new Mac. The problem was after upgrading to new Zimbra desktop version probably with the path for saving or ..? I have done everything and not working as it should..

rgds

[dywang]

This happens when you upload attachment right ? How big is the attachment ?

[dywang]

It's tracked here.
Bug 64497 – Attachment change during push causes error

[ssnobben]

Well yes I have a lot of attachments that I mail out every day and they are larg about 4-5 mb with each email. Previous version didnt have any problem though..