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Thread: Zimbra Desktop sync failure - What to do?

  1. #1
    Ian Hutchinson is offline Starter Member
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    Default Zimbra Desktop sync failure - What to do?

    Product name: Zimbra Desktop
    Product version: 7.1.2
    Build ID: 10978
    Release type: GA
    OS Platform: Windows XP x86 5.1
    Time of event: 2011-10-12 15:44:09
    Error type: zclient.IO_ERROR
    Item ID: 1
    Error summary: Sync failed due to IOException for the following items
    Items will be retried on next sync
    Item Id: 9320 Message: PushChanges.sync


    Failure details - PLEASE REMOVE ANY SENSITIVE INFORMATION
    ----------------------------------------------------------------------------

    com.zimbra.common.zclient.ZClientException: The server sz0020.wc.mail.comcast.net failed to respond
    ExceptionId:sync-mbox-davisautoworld@comcast.net:1318452249109:2de19a6ae 26e2e8b
    Code:zclient.IO_ERROR
    at com.zimbra.common.zclient.ZClientException.IO_ERRO R(ZClientException.java:45)
    at com.zimbra.cs.zclient.ZMailbox.uploadContentAsStre am(ZMailbox.java:1906)
    at com.zimbra.cs.mailbox.PushChanges.uploadMessage(Pu shChanges.java:468)
    at com.zimbra.cs.mailbox.PushChanges.syncMessage(Push Changes.java:1212)
    at com.zimbra.cs.mailbox.PushChanges.sync(PushChanges .java:303)
    at com.zimbra.cs.mailbox.PushChanges.sync(PushChanges .java:193)
    at com.zimbra.cs.mailbox.MailboxSync.sync(MailboxSync .java:168)
    at com.zimbra.cs.mailbox.ZcsMailbox.sync(ZcsMailbox.j ava:121)
    at com.zimbra.cs.mailbox.ZcsMailbox.syncOnTimer(ZcsMa ilbox.java:102)
    at com.zimbra.cs.mailbox.SyncMailbox$1.run(SyncMailbo x.java:257)
    at java.util.TimerThread.mainLoop(Timer.java:512)
    at java.util.TimerThread.run(Timer.java:462)
    Caused by: org.apache.commons.httpclient.NoHttpResponseExcept ion: The server sz0020.wc.mail.comcast.net failed to respond
    at org.apache.commons.httpclient.HttpMethodBase.readS tatusLine(HttpMethodBase.java:1976)
    at org.apache.commons.httpclient.HttpMethodBase.readR esponse(HttpMethodBase.java:1735)
    at org.apache.commons.httpclient.HttpMethodBase.execu te(HttpMethodBase.java:1098)
    at org.apache.commons.httpclient.HttpMethodDirector.e xecuteWithRetry(HttpMethodDirector.java:398)
    at org.apache.commons.httpclient.HttpMethodDirector.e xecuteMethod(HttpMethodDirector.java:171)
    at org.apache.commons.httpclient.HttpClient.executeMe thod(HttpClient.java:397)
    at com.zimbra.common.httpclient.HttpClientUtil.execut eMethod(HttpClientUtil.java:55)
    at com.zimbra.common.httpclient.HttpClientUtil.execut eMethod(HttpClientUtil.java:41)
    at com.zimbra.cs.zclient.ZMailbox.uploadContentAsStre am(ZMailbox.java:1896)
    ... 10 more

    ----------------------------------------------------------------------------
    This happens everytime I open it up. This is my first time using Zimbra, maybe Im not doing something right

  2. #2
    ssnobben is offline New Member
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    Question

    I also have this problem. Please fix a patch or fix in next version..I have Windows XP on the machine with the problems...

    I also have tried to reinstall Zimbra 7.1.2 4 times from scratch nothing helps previous version didnt have this problem

  3. #3
    dywang is offline Zimbra Employee
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    Default

    Are you still getting this ? It could be the server was down at that time.

  4. #4
    ssnobben is offline New Member
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    Question

    I still have this problem and its releated both for Windows xp and new Mac. The problem was after upgrading to new Zimbra desktop version probably with the path for saving or ..? I have done everything and not working as it should..

    rgds

  5. #5
    dywang is offline Zimbra Employee
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    Default

    This happens when you upload attachment right ? How big is the attachment ?

  6. #6
    dywang is offline Zimbra Employee
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  7. #7
    ssnobben is offline New Member
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    Default

    Well yes I have a lot of attachments that I mail out every day and they are larg about 4-5 mb with each email. Previous version didnt have any problem though..

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