Failure communicating with remote server. Please try again later.

[emerymisc]

Installed Zimbra Desktop 7.1.1 (build 10917) on Windows Vista, set up and validated account for Yahoo Mail, and tried a Send/Receive. It creates all of my mail folders, then starts to download mail items to the first folder, the inbox. But it always dies at 60 messages, 15.4 MB. I tried again, I reset the account and tried again, but it always dies at the same point. Even tried to move the 60th, 61st, etc. messages from that folder in Yahoo Mail (in case they were at fault), but Zimbra still stops syncing.

Anyway, the error says to post the following here if I can't get it to work, so here goes ...

Failure communicating with remote server. Please try again later.

Debug message: Connection is closed

Exception:

com.zimbra.common.service.ServiceException: system failure: Folder sync failed
ExceptionId:sync-mbox-me@whatever.com:1315742041734:0e3873c3dd6ea74e
Code:service.FAILURE
at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:248)
at com.zimbra.cs.datasource.imap.ImapSync.importData( ImapSync.java:168)
at com.zimbra.cs.datasource.imap.ImapSync.importData( ImapSync.java:135)
at com.zimbra.cs.offline.OfflineImport.importData(Off lineImport.java:100)
at com.zimbra.cs.offline.YMailImport.importData(YMail Import.java:54)
at com.zimbra.cs.datasource.DataSourceManager.importD ata(DataSourceManager.java:312)
at com.zimbra.cs.datasource.DataSourceManager.importD ata(DataSourceManager.java:276)
at com.zimbra.cs.mailbox.DataSourceMailbox.syncAllLoc alDataSources(DataSourceMailbox.java:442)
at com.zimbra.cs.mailbox.DataSourceMailbox.sync(DataS ourceMailbox.java:480)
at com.zimbra.cs.mailbox.DataSourceMailbox.syncOnTime r(DataSourceMailbox.java:409)
at com.zimbra.cs.mailbox.SyncMailbox$1.run(SyncMailbo x.java:257)
at java.util.TimerThread.mainLoop(Unknown Source)
at java.util.TimerThread.run(Unknown Source)
Caused by: com.zimbra.common.service.ServiceException: system failure: Synchronization of folder '/Stuff' failed
ExceptionId:sync-mbox-me@whatever.com:1315742041734:0e3873c3dd6ea74e
Code:service.FAILURE
at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:248)
at com.zimbra.cs.datasource.imap.ImapSync.syncFailed( ImapSync.java:384)
at com.zimbra.cs.datasource.imap.ImapSync.syncMessage s(ImapSync.java:325)
at com.zimbra.cs.datasource.imap.ImapSync.syncFolders (ImapSync.java:235)
at com.zimbra.cs.datasource.imap.ImapSync.importData( ImapSync.java:163)
... 11 more
Caused by: java.io.IOException: Connection is closed
at com.zimbra.cs.mailclient.imap.ImapConnection.sendR equest(ImapConnection.java:501)
at com.zimbra.cs.mailclient.imap.ImapRequest.send(Ima pRequest.java:95)
at com.zimbra.cs.mailclient.imap.ImapRequest.sendChec kStatus(ImapRequest.java:111)
at com.zimbra.cs.mailclient.imap.ImapConnection.doSel ectOrExamine(ImapConnection.java:208)
at com.zimbra.cs.mailclient.imap.ImapConnection.selec t(ImapConnection.java:195)
at com.zimbra.cs.datasource.imap.RemoteFolder.select( RemoteFolder.java:198)
at com.zimbra.cs.datasource.imap.ImapFolderSync.syncM essages(ImapFolderSync.java:269)
at com.zimbra.cs.datasource.imap.ImapSync.syncMessage s(ImapSync.java:322)
... 13 more

[phoenix]

Originally Posted by emerymisc

Installed Zimbra Desktop 7.1.1 (build 10917) on Windows Vista,

Why didn't you install the current Zimbra Desktop 7.1.2 that was released yesterday (you should)?

[emerymisc]

My Zimbra notified me about the new version and I let it install Zimbra Desktop 7.1.2 (build 10978), but it still gives me the same basic message:

Failure communicating with remote server. Please try again later.

Debug message: Connection is closed

Exception:

com.zimbra.common.service.ServiceException: system failure: Folder sync failed
ExceptionId:sync-mbox-me@whatever.com:1316955336170:be4328f19c27c501
Code:service.FAILURE
at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:248)
at com.zimbra.cs.datasource.imap.ImapSync.importData( ImapSync.java:168)
at com.zimbra.cs.datasource.imap.ImapSync.importData( ImapSync.java:135)
at com.zimbra.cs.offline.OfflineImport.importData(Off lineImport.java:100)
at com.zimbra.cs.offline.YMailImport.importData(YMail Import.java:54)
at com.zimbra.cs.datasource.DataSourceManager.importD ata(DataSourceManager.java:312)
at com.zimbra.cs.datasource.DataSourceManager.importD ata(DataSourceManager.java:276)
at com.zimbra.cs.mailbox.DataSourceMailbox.syncAllLoc alDataSources(DataSourceMailbox.java:442)
at com.zimbra.cs.mailbox.DataSourceMailbox.sync(DataS ourceMailbox.java:480)
at com.zimbra.cs.mailbox.DataSourceMailbox.syncOnTime r(DataSourceMailbox.java:409)
at com.zimbra.cs.mailbox.SyncMailbox$1.run(SyncMailbo x.java:257)
at java.util.TimerThread.mainLoop(Timer.java:512)
at java.util.TimerThread.run(Timer.java:462)
Caused by: com.zimbra.common.service.ServiceException: system failure: Synchronization of folder '/Stuff' failed
ExceptionId:sync-mbox-me@whatever.com:1316955336170:be4328f19c27c501
Code:service.FAILURE
at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:248)
at com.zimbra.cs.datasource.imap.ImapSync.syncFailed( ImapSync.java:384)
at com.zimbra.cs.datasource.imap.ImapSync.syncMessage s(ImapSync.java:325)
at com.zimbra.cs.datasource.imap.ImapSync.syncFolders (ImapSync.java:235)
at com.zimbra.cs.datasource.imap.ImapSync.importData( ImapSync.java:163)
... 11 more
Caused by: java.io.IOException: Connection is closed
at com.zimbra.cs.mailclient.imap.ImapConnection.sendR equest(ImapConnection.java:501)
at com.zimbra.cs.mailclient.imap.ImapRequest.send(Ima pRequest.java:95)
at com.zimbra.cs.mailclient.imap.ImapRequest.sendChec kStatus(ImapRequest.java:111)
at com.zimbra.cs.mailclient.imap.ImapConnection.doSel ectOrExamine(ImapConnection.java:208)
at com.zimbra.cs.mailclient.imap.ImapConnection.selec t(ImapConnection.java:195)
at com.zimbra.cs.datasource.imap.RemoteFolder.select( RemoteFolder.java:198)
at com.zimbra.cs.datasource.imap.ImapFolderSync.syncM essages(ImapFolderSync.java:269)
at com.zimbra.cs.datasource.imap.ImapSync.syncMessage s(ImapSync.java:322)
... 13 more

[emerymisc]

After the same errors for weeks, the problem has gone away. Well, at least for now. It's been working for two days now, all e-mails and folders refreshed when I do a Send/Receive, no errors, no missing mails.

Hoping this happy situation continues. Thanks for looking at this thread!