APPEND failed: APPEND Command exceeds the maximum allowed size

[DanDan]

Hi. I have been getting this error message for a year now. Upgraded to 7.0.1 but the problem persists. I get this error even when I send short text-only emails with no attachments. I use Zimbra with my Yahoo Small Business account, which gives me unlimited space.


Product name: Zimbra Desktop
Product version: 7.0.1
Build ID: 10791
Release type: GA
OS Platform: Mac OS X i386 10.6.8
Time of event: 2011-08-03 05:23:16
Error type: APPEND failed: APPEND Command exceeds the maximum allowed size
Item ID: 98896
Error summary: Append message failed

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Affected data - PLEASE REMOVE ANY SENSITIVE INFORMATION (size=113):
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Local folder: /Sent
Failed request: C80 APPEND Sent (\Seen) "01-Jun-2011 16:50:59 +0800" <literal 48233283 bytes>

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Failure details - PLEASE REMOVE ANY SENSITIVE INFORMATION
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com.zimbra.cs.mailclient.CommandFailedException: APPEND failed: APPEND Command exceeds the maximum allowed size
at com.zimbra.cs.mailclient.imap.ImapRequest.failed(I mapRequest.java:210)
at com.zimbra.cs.mailclient.imap.ImapRequest.failed(I mapRequest.java:206)
at com.zimbra.cs.mailclient.imap.ImapRequest.checkSta tus(ImapRequest.java:126)
at com.zimbra.cs.mailclient.imap.ImapRequest.sendChec kStatus(ImapRequest.java:112)
at com.zimbra.cs.datasource.imap.ImapAppender.append( ImapAppender.java:115)
at com.zimbra.cs.datasource.imap.ImapAppender.append( ImapAppender.java:84)
at com.zimbra.cs.datasource.imap.ImapAppender.appendM essage(ImapAppender.java:69)
at com.zimbra.cs.datasource.imap.ImapFolderSync.appen dMsgs(ImapFolderSync.java:584)
at com.zimbra.cs.datasource.imap.ImapFolderSync.finis hSync(ImapFolderSync.java:434)
at com.zimbra.cs.datasource.imap.ImapSync.finishSync( ImapSync.java:371)
at com.zimbra.cs.datasource.imap.ImapSync.syncFolders (ImapSync.java:244)
at com.zimbra.cs.datasource.imap.ImapSync.importData( ImapSync.java:163)
at com.zimbra.cs.datasource.imap.ImapSync.importData( ImapSync.java:135)
at com.zimbra.cs.offline.OfflineImport.importData(Off lineImport.java:94)
at com.zimbra.cs.offline.YMailImport.importData(YMail Import.java:53)
at com.zimbra.cs.datasource.DataSourceManager.importD ata(DataSourceManager.java:312)
at com.zimbra.cs.datasource.DataSourceManager.importD ata(DataSourceManager.java:276)
at com.zimbra.cs.mailbox.DataSourceMailbox.syncAllLoc alDataSources(DataSourceMailbox.java:441)
at com.zimbra.cs.mailbox.DataSourceMailbox.sync(DataS ourceMailbox.java:471)
at com.zimbra.cs.service.offline.OfflineSync.handle(O fflineSync.java:46)
at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:412)
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:287)
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:158)
at com.zimbra.soap.SoapServlet.doWork(SoapServlet.jav a:294)
at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:215)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:725)
at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:208)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:814)
at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:511)
at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:390)
at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:218)
at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:182)
at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:765)
at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:422)
at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:230)
at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114)
at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152)
at org.mortbay.jetty.handler.rewrite.RewriteHandler.h andle(RewriteHandler.java:230)
at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152)
at org.mortbay.jetty.Server.handle(Server.java:326)
at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:543)
at org.mortbay.jetty.HttpConnection$RequestHandler.co ntent(HttpConnection.java:946)
at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:756)
at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:218)
at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:405)
at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:410)
at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:451)

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[jflanigan]

It looks like at some point in the past you sent a message with a 48MB attachment. Even though was sent correctly from outbox, Yahoo is blocking our attempt to add it to the 'sent' folder. Apparently their IMAP interface does enforce size restrictions.

You may be able to get around this by finding the message in question, deleting it, and emptying trash. You can enter item:98896 in the search bar; this should return the item in question.

[DanDan]

Thanks. Will try that!