Zimbra

jsmneedshelp · #1 (**permalink**) 07-24-2011, 08:29 AM

Well, Yahoo forced me to reset my password for my mail PLUS account, now Zimbra Desktop can not access anymore! I tried to "edit" and reset the password and I received the following message:

"Account is locked. To resolve this issue, login using a web browser here.
Display error details"

The display error details are listed below, but it would appear that Yahoo is requiring Captcha which Zimbra can't handle.

When I follow the instuctions and "login using a browser here" there is no Captcha and the login goes just fine. But this does not resolve the error, I get the same one.

I got desperate and deleted the account and tried to create one from scratch to get around the issue, same exact thing.

Help!!!!!!!

Details on error:

com.zimbra.common.soap.SoapFaultException: Captcha is required ExceptionId:com.zimbra.cs.util.yauth.Authenticatio nException: Captcha is required ExceptionId:btpool0-30:1311520883743:30c05036bc57c0b2 Code:yauth.CAPTCHA_REQUIRED at com.zimbra.cs.util.yauth.RawAuth.doGet(RawAuth.jav a:159) at com.zimbra.cs.util.yauth.RawAuth.getToken(RawAuth. java:82) at com.zimbra.cs.util.yauth.TokenStore.newToken(Token Store.java:23) at com.zimbra.cs.util.yauth.MetadataTokenStore.newTok en(MetadataTokenStore.java:62) at com.zimbra.cs.util.yauth.RawAuthManager.authentica te(RawAuthManager.java:41) at com.zimbra.cs.util.yauth.RawAuthManager$1.authenti cate(RawAuthManager.java:74) at com.zimbra.cs.offline.ab.yab.YabImport.test(YabImp ort.java:49) at com.zimbra.cs.offline.OfflineImport.test(OfflineIm port.java:89) at com.zimbra.cs.offline.YMailImport.test(YMailImport .java:41) at com.zimbra.cs.datasource.DataSourceManager.test(Da taSourceManager.java:208) at com.zimbra.cs.account.offline.OfflineProvisioning. testDataSource(OfflineProvisioning.java:616) at com.zimbra.cs.account.offline.OfflineProvisioning. createDataSourceAccount(OfflineProvisioning.java:7 06) at com.zimbra.cs.account.offline.OfflineProvisioning. createAccount(OfflineProvisioning.java:511) at com.zimbra.cs.service.admin.CreateAccount.handle(C reateAccount.java:64) at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:412) at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:287) at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:158) at com.zimbra.soap.SoapServlet.doWork(SoapServlet.jav a:294) at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:215) at javax.servlet.http.HttpServlet.service(HttpServlet .java:725) at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:208) at javax.servlet.http.HttpServlet.service(HttpServlet .java:814) at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:511) at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:390) at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:218) at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:182) at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:765) at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:422) at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:230) at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114) at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152) at org.mortbay.jetty.handler.rewrite.RewriteHandler.h andle(RewriteHandler.java:230) at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152) at org.mortbay.jetty.Server.handle(Server.java:326) at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:543) at org.mortbay.jetty.HttpConnection$RequestHandler.co ntent(HttpConnection.java:946) at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:756) at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:218) at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:405) at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:410) at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:451) Code:yauth.CAPTCHA_REQUIRED at com.zimbra.common.soap.Soap12Protocol.soapFault(So ap12Protocol.java:88) at com.zimbra.common.soap.SoapTransport.extractBodyEl ement(SoapTransport.java:344) at com.zimbra.common.soap.SoapTransport.parseSoapResp onse(SoapTransport.java:303) at com.zimbra.common.soap.SoapHttpTransport.invoke(So apHttpTransport.java:260) at com.zimbra.common.soap.SoapHttpTransport.invoke(So apHttpTransport.java:164) at com.zimbra.common.soap.SoapTransport.invoke(SoapTr ansport.java:397) at com.zimbra.common.soap.SoapTransport.invoke(SoapTr ansport.java:360) at com.zimbra.cs.account.soap.SoapProvisioning.invoke (SoapProvisioning.java:321) at com.zimbra.cs.account.soap.SoapProvisioning.create Account(SoapProvisioning.java:464) at com.zimbra.cs.offline.jsp.JspProvStub.createOfflin eDataSource(JspProvStub.java:126) at com.zimbra.cs.offline.jsp.XmailBean.doRequest(Xmai lBean.java:267) at com.zimbra.cs.offline.jsp.YmailBean.doRequest(Ymai lBean.java:44) at com.zimbra.cs.offline.jsp.FormBean.doRequest(FormB ean.java:150) at sun.reflect.NativeMethodAccessorImpl.invoke0(Nativ e Method) at sun.reflect.NativeMethodAccessorImpl.invoke(Unknow n Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(Un known Source) at java.lang.reflect.Method.invoke(Unknown Source) at com.sun.el.parser.AstFunction.getValue(AstFunction .java:127) at com.sun.el.ValueExpressionImpl.getValue(ValueExpre ssionImpl.java:206) at org.apache.jasper.runtime.PageContextImpl.evaluate Expression(PageContextImpl.java:1001) at org.apache.jsp.desktop.accsetup_jsp._jspx_meth_c_w hen_5(Unknown Source) at org.apache.jsp.desktop.accsetup_jsp._jspx_meth_c_c hoose_0(Unknown Source) at org.apache.jsp.desktop.accsetup_jsp._jspService(Un known Source) at org.apache.jasper.runtime.HttpJspBase.service(Http JspBase.java:109) at javax.servlet.http.HttpServlet.service(HttpServlet .java:814) at org.apache.jasper.servlet.JspServletWrapper.servic e(JspServletWrapper.java:389) at org.apache.jasper.servlet.JspServlet.serviceJspFil e(JspServlet.java:486) at org.apache.jasper.servlet.JspServlet.service(JspSe rvlet.java:380) at javax.servlet.http.HttpServlet.service(HttpServlet .java:814) at com.zimbra.webClient.servlet.JspServlet.service(Js pServlet.java:64) at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:511) at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1166) at com.zimbra.cs.servlet.SetHeaderFilter.doFilter(Set HeaderFilter.java:79) at com.zimbra.webClient.filters.SetHeaderFilter.doFil ter(SetHeaderFilter.java:239) at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1157) at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:388) at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:218) at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:182) at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:765) at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:422) at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:230) at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114) at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152) at org.mortbay.jetty.handler.rewrite.RewriteHandler.h andle(RewriteHandler.java:230) at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152) at org.mortbay.jetty.Server.handle(Server.java:326) at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:543) at org.mortbay.jetty.HttpConnection$RequestHandler.co ntent(HttpConnection.java:946) at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:756) at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:218) at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:405) at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:410) at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:451)

phoenix · #2 (**permalink**) 07-24-2011, 08:52 AM

How about telling us which version of Zimbra Desktop you're using? If it's not the current ZD 7.1 beta then I'd suggest downloading and using that (make sure you read the documentation and the product FAQ before installing it, you should also backup your user data).

jsmneedshelp · #3 (**permalink**) 07-24-2011, 09:44 AM

Hi. Thanks for the quick reply.

Very valid question on the version. According to the Read me file it is:
7.0.1 (build 10791)

Not sure if there is another way to tell as there doesn't appear to be another way to determine the version. This was from like 2 weeks ago (if that).

Your email says I should upgrade to 7.1. But the website only lists 7.01 as the latest. Is there some hiddent 7.1 beta version? And will this really materially impact this error? My guess is no...

Please advise.

Annoyed · #4 (**permalink**) 07-27-2011, 12:03 AM

EDIT: Rude comments removed. Since Zimbra is no longer owned by Yahoo, I was out of line and an apology is due.

Zimbra has no further need to support Yahoo policy changes. If you are locked out of Zimbra access by Yahoo or any other webmail provider, you can install Thunderbird Portable instead

http://portableapps.com/apps/interne...rbird_portable

along with appropriate Webmail add-ins and be up and running in a few minutes.

http://webmail.mozdev.org/

phoenix · #5 (**permalink**) 07-27-2011, 02:19 AM

Quote:

Originally Posted by Annoyed

Zimbra has no further need to support Yahoo policy changes. If you are locked out of Zimbra access by Yahoo or any other webmail provider, you can install Thunderbird Portable instead

If you search bugzilla you will find an RFE for support of 'captcha' verification, vote on it if you like.

fyd · #6 (**permalink**) 07-27-2011, 03:44 AM

Quote:

Originally Posted by jsmneedshelp

Not sure if there is another way to tell as there doesn't appear to be another way to determine the version. This was from like 2 weeks ago (if that).
Please advise.

Hello, look for the heading "How do I know which version/build I'm running?" in the zimbra official doc. Zimbra Desktop 2 FAQ - Zimbra :: Wiki

Quote:

Originally Posted by jsmneedshelp

Your email says I should upgrade to 7.1. But the website only lists 7.01 as the latest. Is there some hiddent 7.1 beta version? And will this really materially impact this error? My guess is no...

The beta downloads page is very next to the latest build link. Zimbra - Products: Zimbra Desktop Beta Downloads

I'm quoting what Bill stated. It will give you some idea on the build.

Quote:

(make sure you read the documentation and the product FAQ before installing it, you should also backup your user data).

I cannot confirm if it will solve your problem, but its good to try.

Annoyed · #7 (**permalink**) 07-27-2011, 08:16 AM

I'll not be voting for captcha verification.

If Zimbra were still a Yahoo product I would expect it to work, but bothering new owners about Yahoo silliness is inappropriate. I'd not noticed the VMWare buyout hence rant withdrawn from previous post.

If anything, don't support Yahoo since the only people still running it are using legacy addresses and Yahoo was content to dump Zimbra. Turnabout is fair play, and enterprises don't need to cater to webmail accounts since they have their own domains.

fyd · #8 (**permalink**) 07-27-2011, 10:10 AM

Quote:

Originally Posted by Annoyed

If anything, don't support Yahoo since the only people still running it are using legacy addresses and Yahoo was content to dump Zimbra. Turnabout is fair play, and enterprises don't need to cater to webmail accounts since they have their own domains.

I would agree to that hatred against yahoo. But I guess it isn't clever and practical to turn back at them .. atleast from a business point of view.

jsmneedshelp · #9 (**permalink**) 07-27-2011, 11:03 AM

Well, at least we've got some replies.

First off, after getting a bunch of useless boilerplate answers back from Yahoo, I finally got an answer stating that I could call their "account verification" department at 866-562-7219

But, I decided to give adding the YMail account again to Zimbra. Lo and behold it successfully created a new account. I had not attempted this in over 48 hours due to travel. Did time heal all wounds? Who knows...

Also, I hardly want to start a flamewar, or get into it about Yahoo, but I think that stating that no one needs to use yahoo email addresses is a bit biased. I suppose it is my "legacy" address, but why would i want to give up my address I've had for over 15 years that is my name @ yahoo? YMail and Yahoo may have their issues, but, it has great spam control and I find very little wrong with it (except this last issue). Hopefully Zimbra will continue to support it....