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Thread: YMail no longer can connect

  1. #11
    dywang is offline Zimbra Employee
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    Quote Originally Posted by jsmneedshelp View Post
    Well, Yahoo forced me to reset my password for my mail PLUS account, now Zimbra Desktop can not access anymore! I tried to "edit" and reset the password and I received the following message:

    "Account is locked. To resolve this issue, login using a web browser here.
    Display error details"

    The display error details are listed below, but it would appear that Yahoo is requiring Captcha which Zimbra can't handle.

    When I follow the instuctions and "login using a browser here" there is no Captcha and the login goes just fine. But this does not resolve the error, I get the same one.

    I got desperate and deleted the account and tried to create one from scratch to get around the issue, same exact thing.

    Help!!!!!!!



    Details on error:

    com.zimbra.common.soap.SoapFaultException: Captcha is required ExceptionId:com.zimbra.cs.util.yauth.Authenticatio nException: Captcha is required ExceptionId:btpool0-30:1311520883743:30c05036bc57c0b2 Code:yauth.CAPTCHA_REQUIRED at com.zimbra.cs.util.yauth.RawAuth.doGet(RawAuth.jav a:159) at com.zimbra.cs.util.yauth.RawAuth.getToken(RawAuth. java:82) at com.zimbra.cs.util.yauth.TokenStore.newToken(Token Store.java:23) at com.zimbra.cs.util.yauth.MetadataTokenStore.newTok en(MetadataTokenStore.java:62) at com.zimbra.cs.util.yauth.RawAuthManager.authentica te(RawAuthManager.java:41) at com.zimbra.cs.util.yauth.RawAuthManager$1.authenti cate(RawAuthManager.java:74) at com.zimbra.cs.offline.ab.yab.YabImport.test(YabImp ort.java:49) at com.zimbra.cs.offline.OfflineImport.test(OfflineIm port.java:89) at com.zimbra.cs.offline.YMailImport.test(YMailImport .java:41) at com.zimbra.cs.datasource.DataSourceManager.test(Da taSourceManager.java:208) at com.zimbra.cs.account.offline.OfflineProvisioning. testDataSource(OfflineProvisioning.java:616) at com.zimbra.cs.account.offline.OfflineProvisioning. createDataSourceAccount(OfflineProvisioning.java:7 06) at com.zimbra.cs.account.offline.OfflineProvisioning. createAccount(OfflineProvisioning.java:511) at com.zimbra.cs.service.admin.CreateAccount.handle(C reateAccount.java:64) at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:412) at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:287) at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:158) at com.zimbra.soap.SoapServlet.doWork(SoapServlet.jav a:294) at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:215) at javax.servlet.http.HttpServlet.service(HttpServlet .java:725) at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:208) at javax.servlet.http.HttpServlet.service(HttpServlet .java:814) at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:511) at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:390) at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:218) at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:182) at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:765) at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:422) at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:230) at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114) at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152) at org.mortbay.jetty.handler.rewrite.RewriteHandler.h andle(RewriteHandler.java:230) at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152) at org.mortbay.jetty.Server.handle(Server.java:326) at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:543) at org.mortbay.jetty.HttpConnection$RequestHandler.co ntent(HttpConnection.java:946) at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:756) at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:218) at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:405) at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:410) at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:451) Code:yauth.CAPTCHA_REQUIRED at com.zimbra.common.soap.Soap12Protocol.soapFault(So ap12Protocol.java:88) at com.zimbra.common.soap.SoapTransport.extractBodyEl ement(SoapTransport.java:344) at com.zimbra.common.soap.SoapTransport.parseSoapResp onse(SoapTransport.java:303) at com.zimbra.common.soap.SoapHttpTransport.invoke(So apHttpTransport.java:260) at com.zimbra.common.soap.SoapHttpTransport.invoke(So apHttpTransport.java:164) at com.zimbra.common.soap.SoapTransport.invoke(SoapTr ansport.java:397) at com.zimbra.common.soap.SoapTransport.invoke(SoapTr ansport.java:360) at com.zimbra.cs.account.soap.SoapProvisioning.invoke (SoapProvisioning.java:321) at com.zimbra.cs.account.soap.SoapProvisioning.create Account(SoapProvisioning.java:464) at com.zimbra.cs.offline.jsp.JspProvStub.createOfflin eDataSource(JspProvStub.java:126) at com.zimbra.cs.offline.jsp.XmailBean.doRequest(Xmai lBean.java:267) at com.zimbra.cs.offline.jsp.YmailBean.doRequest(Ymai lBean.java:44) at com.zimbra.cs.offline.jsp.FormBean.doRequest(FormB ean.java:150) at sun.reflect.NativeMethodAccessorImpl.invoke0(Nativ e Method) at sun.reflect.NativeMethodAccessorImpl.invoke(Unknow n Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(Un known Source) at java.lang.reflect.Method.invoke(Unknown Source) at com.sun.el.parser.AstFunction.getValue(AstFunction .java:127) at com.sun.el.ValueExpressionImpl.getValue(ValueExpre ssionImpl.java:206) at org.apache.jasper.runtime.PageContextImpl.evaluate Expression(PageContextImpl.java:1001) at org.apache.jsp.desktop.accsetup_jsp._jspx_meth_c_w hen_5(Unknown Source) at org.apache.jsp.desktop.accsetup_jsp._jspx_meth_c_c hoose_0(Unknown Source) at org.apache.jsp.desktop.accsetup_jsp._jspService(Un known Source) at org.apache.jasper.runtime.HttpJspBase.service(Http JspBase.java:109) at javax.servlet.http.HttpServlet.service(HttpServlet .java:814) at org.apache.jasper.servlet.JspServletWrapper.servic e(JspServletWrapper.java:389) at org.apache.jasper.servlet.JspServlet.serviceJspFil e(JspServlet.java:486) at org.apache.jasper.servlet.JspServlet.service(JspSe rvlet.java:380) at javax.servlet.http.HttpServlet.service(HttpServlet .java:814) at com.zimbra.webClient.servlet.JspServlet.service(Js pServlet.java:64) at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:511) at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1166) at com.zimbra.cs.servlet.SetHeaderFilter.doFilter(Set HeaderFilter.java:79) at com.zimbra.webClient.filters.SetHeaderFilter.doFil ter(SetHeaderFilter.java:239) at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1157) at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:388) at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:218) at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:182) at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:765) at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:422) at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:230) at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114) at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152) at org.mortbay.jetty.handler.rewrite.RewriteHandler.h andle(RewriteHandler.java:230) at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152) at org.mortbay.jetty.Server.handle(Server.java:326) at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:543) at org.mortbay.jetty.HttpConnection$RequestHandler.co ntent(HttpConnection.java:946) at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:756) at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:218) at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:405) at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:410) at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:451)
    are you able to use ZD to login after inputing captcha using yahoo's web client ?

  2. #12
    dywang is offline Zimbra Employee
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    Quote Originally Posted by jsmneedshelp View Post
    Well, at least we've got some replies.

    First off, after getting a bunch of useless boilerplate answers back from Yahoo, I finally got an answer stating that I could call their "account verification" department at 866-562-7219

    But, I decided to give adding the YMail account again to Zimbra. Lo and behold it successfully created a new account. I had not attempted this in over 48 hours due to travel. Did time heal all wounds? Who knows...

    Also, I hardly want to start a flamewar, or get into it about Yahoo, but I think that stating that no one needs to use yahoo email addresses is a bit biased. I suppose it is my "legacy" address, but why would i want to give up my address I've had for over 15 years that is my name @ yahoo? YMail and Yahoo may have their issues, but, it has great spam control and I find very little wrong with it (except this last issue). Hopefully Zimbra will continue to support it....
    so it's fine, cool. I know yahoo would block access if the logins are frequent. As long as yahoo's playing nice with mail clients (e.g. not changing API suddenly/frequently), ZD should be fine.

  3. #13
    pp_br_uk is offline Junior Member
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    UK
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    Angry Account is locked (Yahoo Mail Plus)

    Similar problem to the one posted on this thread. Don't know what captcha is or how to find it from yahoo or change ZD to do it. Below is the error log. Using build 10917 on Windows 7.

    Account is locked. To resolve this issue, log in using a web browser here.
    Display error details
    com.zimbra.common.soap.SoapFaultException: Captcha is required ExceptionId:com.zimbra.cs.util.yauth.Authenticatio nException: Captcha is required ExceptionId:btpool0-5:1313284827989:5fa51e1c7d746a6b Code:yauth.CAPTCHA_REQUIRED at com.zimbra.cs.util.yauth.RawAuth.doGet(RawAuth.jav a:159) at com.zimbra.cs.util.yauth.RawAuth.getToken(RawAuth. java:82) at com.zimbra.cs.util.yauth.TokenStore.newToken(Token Store.java:23) at com.zimbra.cs.util.yauth.MetadataTokenStore.newTok en(MetadataTokenStore.java:62) at com.zimbra.cs.util.yauth.RawAuthManager.authentica te(RawAuthManager.java:41) at com.zimbra.cs.util.yauth.RawAuthManager$1.authenti cate(RawAuthManager.java:74) at com.zimbra.cs.offline.YMailImapSync.newXYMEAuthent icator(YMailImapSync.java:56) at com.zimbra.cs.offline.YMailImapSync.connect(YMailI mapSync.java:41) at com.zimbra.cs.datasource.imap.ImapSync.test(ImapSy nc.java:74) at com.zimbra.cs.offline.OfflineImport.test(OfflineIm port.java:95) at com.zimbra.cs.offline.YMailImport.test(YMailImport .java:47) at com.zimbra.cs.datasource.DataSourceManager.test(Da taSourceManager.java:208) at com.zimbra.cs.account.offline.OfflineProvisioning. testDataSource(OfflineProvisioning.java:627) at com.zimbra.cs.account.offline.OfflineProvisioning. createDataSourceAccount(OfflineProvisioning.java:7 17) at com.zimbra.cs.account.offline.OfflineProvisioning. createAccount(OfflineProvisioning.java:522) at com.zimbra.cs.service.admin.CreateAccount.handle(C reateAccount.java:64) at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:412) at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:287) at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:158) at com.zimbra.soap.SoapServlet.doWork(SoapServlet.jav a:294) at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:215) at javax.servlet.http.HttpServlet.service(HttpServlet .java:725) at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:208) at javax.servlet.http.HttpServlet.service(HttpServlet .java:814) at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:511) at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:390) at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:218) at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:182) at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:765) at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:422) at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:230) at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114) at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152) at org.mortbay.jetty.handler.rewrite.RewriteHandler.h andle(RewriteHandler.java:230) at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152) at org.mortbay.jetty.Server.handle(Server.java:326) at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:543) at org.mortbay.jetty.HttpConnection$RequestHandler.co ntent(HttpConnection.java:946) at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:756) at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:218) at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:405) at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:410) at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:451) Code:yauth.CAPTCHA_REQUIRED at com.zimbra.common.soap.Soap12Protocol.soapFault(So ap12Protocol.java:88) at com.zimbra.common.soap.SoapTransport.extractBodyEl ement(SoapTransport.java:344) at com.zimbra.common.soap.SoapTransport.parseSoapResp onse(SoapTransport.java:303) at com.zimbra.common.soap.SoapHttpTransport.invoke(So apHttpTransport.java:260) at com.zimbra.common.soap.SoapHttpTransport.invoke(So apHttpTransport.java:164) at com.zimbra.common.soap.SoapTransport.invoke(SoapTr ansport.java:397) at com.zimbra.common.soap.SoapTransport.invoke(SoapTr ansport.java:360) at com.zimbra.cs.account.soap.SoapProvisioning.invoke (SoapProvisioning.java:321) at com.zimbra.cs.account.soap.SoapProvisioning.create Account(SoapProvisioning.java:464) at com.zimbra.cs.offline.jsp.JspProvStub.createOfflin eDataSource(JspProvStub.java:126) at com.zimbra.cs.offline.jsp.XmailBean.doRequest(Xmai lBean.java:262) at com.zimbra.cs.offline.jsp.YmailBean.doRequest(Ymai lBean.java:82) at com.zimbra.cs.offline.jsp.FormBean.doRequest(FormB ean.java:150) at sun.reflect.NativeMethodAccessorImpl.invoke0(Nativ e Method) at sun.reflect.NativeMethodAccessorImpl.invoke(Unknow n Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(Un known Source) at java.lang.reflect.Method.invoke(Unknown Source) at com.sun.el.parser.AstFunction.getValue(AstFunction .java:127) at com.sun.el.ValueExpressionImpl.getValue(ValueExpre ssionImpl.java:206) at org.apache.jasper.runtime.PageContextImpl.evaluate Expression(PageContextImpl.java:1001) at org.apache.jsp.desktop.accsetup_jsp._jspx_meth_c_w hen_5(Unknown Source) at org.apache.jsp.desktop.accsetup_jsp._jspx_meth_c_c hoose_0(Unknown Source) at org.apache.jsp.desktop.accsetup_jsp._jspService(Un known Source) at org.apache.jasper.runtime.HttpJspBase.service(Http JspBase.java:109) at javax.servlet.http.HttpServlet.service(HttpServlet .java:814) at org.apache.jasper.servlet.JspServletWrapper.servic e(JspServletWrapper.java:389) at org.apache.jasper.servlet.JspServlet.serviceJspFil e(JspServlet.java:486) at org.apache.jasper.servlet.JspServlet.service(JspSe rvlet.java:380) at javax.servlet.http.HttpServlet.service(HttpServlet .java:814) at com.zimbra.webClient.servlet.JspServlet.service(Js pServlet.java:64) at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:511) at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1166) at com.zimbra.cs.servlet.SetHeaderFilter.doFilter(Set HeaderFilter.java:79) at com.zimbra.webClient.filters.SetHeaderFilter.doFil ter(SetHeaderFilter.java:239) at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1157) at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:388) at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:218) at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:182) at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:765) at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:422) at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:230) at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114) at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152) at org.mortbay.jetty.handler.rewrite.RewriteHandler.h andle(RewriteHandler.java:230) at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152) at org.mortbay.jetty.Server.handle(Server.java:326) at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:543) at org.mortbay.jetty.HttpConnection$RequestHandler.co ntent(HttpConnection.java:946) at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:756) at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:218) at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:405) at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:410) at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:451)
    -------------

    Have tried to follow the link to login, several times, login goes fine but doesn't change the error. Tried to delete the account and create anew, same error.

    Another similarity - Yahoo forced me to change my password a few days ago, for no good reason.

    Can someone please figure this out with Yahoo? I like both Zimbra and Yahoo, don't want to give up either.

  4. #14
    pp_br_uk is offline Junior Member
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    No replies, very disapointing.

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